Bhaskar Mahesh Menon

Excellent communication and interaction skills. Good research abilities. A team player. Ability to handle pressure & targets.

• Accounts Receivable Specialist, Mettler Toledo, Room no c-32 society no 803 sector 8 charpok, Mumbai, Maharashtra, 02/01/23, Present, Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls/Emails from shared services center in India., Control overdue ageing of outstanding invoices., Ensuring smooth inflow of cash within payment terms., Sending reminders to customer to avoid payment delays., Resolving unapplied credit items on US customer's account by contacting customer via phone/email., Ensuring monthly progress by resolving substantial amount., Collaborating with collection and cash application team as per requirement., Meeting productivity and quality benchmark defined from time to time., Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately., Ensuring deliverables as per agreed SLA's., SAP Customer Relationship Management (CRM), Negotiation, Communication, Collaborative Problem Solving, Presentation Skills
• Researcher, Whitecrow, Mumbai, Maharashtra, 09/01/21, 09/30/22, Headhunt for candidates via phone calls, Linkedin & job portals., Approach candidates to procure their resumes and understand more about their role., Understand the job description for roles., Conduct research and recommend new sources for active and passive candidate recruiting., Build networks to find qualified passive candidates., Maintain regular contact with possible future candidates., Excellent communication and interaction skills., Good research abilities., A team player., Ability to handle pressure & targets.
• Debt Collector, Radius Global Solutions, Mumbai, Maharashtra, 07/01/19, 09/30/21, Familiarity with MS Excel (analyzing spreadsheets and charts)., An analytical mind with problem-solving abilities., Reviewing accounts on a daily basis and maintaining all work queue and desk assignments., Contacting borrowers via telephone (inbound and outbound) and email to attempt debt collection., Establishing borrower location and contact information via skip tracing if necessary., Online Research, Analytical Skills, Communication, Presentation Skills
• Sr Associate, First Source Solutions, Mumbai, Maharashtra, 01/01/17, 06/30/19, Establishing borrower's ability and willingness to pay and identifying the appropriate repayment program/options available to them., Tracking and reporting all account information into computer through our collections system., Ensuring that all necessary paperwork is sent out to borrowers, following up to ensure that paperwork is returned and then submitting it in a timely manner., Meeting or exceeding all daily, weekly, and monthly production goals., Understanding and following all federal and state laws with regards to collections policies and procedures., Passing annual required compliance testing., Performing other duties and special projects as assigned by management., Microsoft Word, Debt Collection, Customer Service, Customer Relationship Management (CRM), Negotiation, Communication
• Sr Associate, Wipro, Mumbai, Maharashtra, 01/01/16, 01/31/17, Customer Service through calls, Chats & emails., Ensure timely and accurate service delivery at defined productivity levels., Build client & domain knowledge to be able to deliver a resolution on the first conversation., Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort., Maintain Internal & Client level delivery quality on calls, chats & email conversations., Adhere to Customer Service Attendance & Accountability policies., Execute issue/query resolution and ensure proper documentation & follow-up., Identify, share and support operational improvements., Technical Support, Customer Satisfaction, Customer Service