Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Vikrant Singh

Accounts Receivables & Collections
Gurgaon

Summary

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Reliable and flexible, fostering cohesive and productive team environment.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Team Lead - Collections

Diptab Ventures Pvt Ltd (Lets Transport)
03.2022 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Collections Specialist

Encore Capital Group (Midland Credit Management)
06.2012 - 02.2021
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
  • Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Negotiated to collect balance in full.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Negotiated repayment plans with customers to minimize financial losses, enhancing company cash flow.
  • Optimized call schedules to reach customers at most effective times, increasing successful contact rates.
  • Minimized legal action risk by ensuring compliance with collection laws and regulations.
  • Streamlined collections processes to increase productivity, adopting innovative software tools.
  • Developed personalized payment arrangements for customers facing financial hardships, maintaining customer loyalty.
  • Improved collections efficiency by implementing strategic communication techniques tailored to different customer profiles.
  • Collaborated with external collection agencies and legal counsel on complex delinquent accounts.
  • Trained new team members on scripts, company services, and collection strategies.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Customer Care Executive

Expert Serve India Pvt Ltd
07.2010 - 06.2012
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Took ownership of customers issues to follow problems through to resolution.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
  • Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
  • Managed high-volume call queues to ensure timely customer assistance, improving overall service quality.
  • Achieved high customer satisfaction ratings, consistently meeting and exceeding service benchmarks.
  • Coordinated with cross-functional teams to address and solve complex customer issues, reducing resolution time.

Education

Bachelor Of Science - Mathematics

Dr. B. R. Ambedkar University
Agra

Skills

Account Management

Software

Zoho Books

Growfin

Valyx

Debt Management 9

Grafic User Interface

Interests

Playing Cricket

Playing Volleyball

Timeline

Team Lead - Collections

Diptab Ventures Pvt Ltd (Lets Transport)
03.2022 - Current

Collections Specialist

Encore Capital Group (Midland Credit Management)
06.2012 - 02.2021

Customer Care Executive

Expert Serve India Pvt Ltd
07.2010 - 06.2012

Bachelor Of Science - Mathematics

Dr. B. R. Ambedkar University

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Vikrant Singh Accounts Receivables & Collections