ANJALI JAISWAL
Uttar Pradesh
Summary
Highly motivated and service-oriented Front Office Team Leader with proven expertise in managing front desk operations, leading teams, and delivering exceptional guest and client experiences. Demonstrates strong leadership skills, with a focus on staff supervision, customer satisfaction, and operational efficiency. Adept at handling high-pressure situations with professionalism and poise, while ensuring seamless coordination between departments. Possesses a deep understanding of front office procedures, administrative systems, and hospitality standards. Committed to maintaining a welcoming environment, and upholding the highest standards of service excellence.
Overview
3
3
years of professional experience
Work History
Front Office Associate
STORII By ITC Hotels
Jaisalmer
01.2025 - Current
- Ensure a high level of customer satisfaction by handling guest, client inquiries, and complaints.
- Assist guests with check-in/check-out (in hotels), or greet and direct visitors in offices.
- Resolve issues efficiently and professionally.
- Act as a liaison between the front office and other departments (e.g., housekeeping, security, maintenance).
- Ensure effective communication of guest requests or issues.
- Coordinate with management for operational improvements.
- Operate front office systems, like property management software (PMS), CRM tools, or visitor management software.
Travel Executive
Make My Trip
10.2022 - 09.2024
- Provided 24/7 customer support, resolving travel-related issues and ensuring client satisfaction.
- Developed and implemented travel policies for corporate clients, ensuring compliance with regulations.
Education
Diploma - Hospitality Management
Frankfinn Institute of Air Hostess Training
01.2022
Bachelor of Arts -
Himalayan Garhwal University
01.2022
Skills
- Excellent communication and interpersonal skills
- Strong leadership and conflict-resolution abilities
- Good knowledge of front office systems and technology
- High attention to detail and organization
- Ability to multitask under pressure
- Customer service mindset
- Opera PMS
Languages
- English
- Hindi
Affiliations
- Task Force spent 2 months helping the Task Force in ITC Hotels Kufri.
Timeline
Front Office Associate
STORII By ITC Hotels
01.2025 - Current
Travel Executive
Make My Trip
10.2022 - 09.2024
Diploma - Hospitality Management
Frankfinn Institute of Air Hostess Training
Bachelor of Arts -
Himalayan Garhwal University