A P
Senior Director - Transitions
Yxx
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
22
22
years of professional experience
2000
2000
years of post-secondary education
11
11
Certifications
Work History
Director and Senior Director - Transition & Solutions | Provider RCM
Omega Healthcare Management Services
03.2023 - Current
- Independently leading Transition for Multi tower clients
- As a Transition Leader accountable for leading two Delivery Units and Bogota site growth :
- Leading transitions for 2 Delivery units with 4000+ FTEs, driving new business growth and client migrations ensuring seamless transitions and high-quality service delivery
- Successfully led solutioning and RFP responses for multi pole and Multi Geo deals from Project Implementation and Transition pricing standpoint
- Involvement from initial Pre Sales / RFP stage to ensure seamless Solutioning and Transition post deal win
- Leading end to end transitions involving Due Diligence, solutioning until steady state and handover for upcoming Projects
- Ensuring complete rigor on Project Management following a Six sigma based transition approach and Toll Gate wise delivery model
- Responsible for end to end risk coverage for all new projects and implementing Risk mitigation plan to ensure seamless (risk free) project delivery
- Ensuring appropriate stakeholder and change management - working closely with Sr. Leadership and multiple functionary stakeholders, both from Client and within the organization
- Projects / Initiative Implementation of org wide cost capitalization initiative for large transitions
- Tools Used MS Project, MS Visio and MS Office (Excel, PowerPoint and Word)
- Reporting Authority: Sr.D and AVP Transition - Cluster Leader
Delivery Lead & Director Operations |Provider RCM
Omega Healthcare Management Services
11.2021 - 03.2023
- Responsible for managing $12M ACV portfolio
- As a Delivery Lead for Healthcare - Provider RCM line of business:
- Responsible for delivery of 15 plus clients providing RCM services across India, Manila and US delivery centers
- PnL accountability driving margins in line with annual budget and forecast, in addition to critical business KPIs & Quality SLAs.
- As India Delivery Partner, responsible for client relationship and business development along with CP and Sales team
- Responsible for leadership & progressive development for Direct Reports and their span - 1 A D,2 GMs, 1 DGM and 3 SDMs. Overall FTE span : 1200 FTEs
- Also responsible for streamlining various process metrics and reporting both for internal and external stakeholders
- Responsible for delivering on Tech and Automation metrics- Partnering with RPA and Tech teams for driving process automation, workforce optimization and Cost optimization.
- Projects / Initiative (1) Automation of Data processes with inhouse IP tools deployment - Y1 - $200K saving
- (2) RPA implementation for Edits, Status an eligibility checks Y1 - $350K saving
- Reporting Authority: VP Operations
Delivery Lead & DGM Ops - Healthcare RCM
Cognizant Technologies Solutions
01.2018 - 03.2019
- Responsible for managing $30M TCV portfolio
- As a Delivery Lead for Healthcare - Provider RCM line of business :
- Responsible for managing delivery for a DME client with operations based across India, Manila and US delivery centers
- Accountable to client leadership as a single vendor partner for their end to end Revenue Cycle Management - from order invoicing (order entry) to Collections across 3 LoBs (3 different product lines for the client)
- Accountable for meeting and exceeding account's profit margin (CP targets) and other critical business KPIs including Quality standards.
- Responsible for client relationship management and client VoC along with account's team - portfolio grew from 1 LOB with 200 FTEs to 3 LOBs with 400 FTEs is a span of 1 year
- Responsible for leadership & progressive development for Direct Reports and their span - 3 SDMs and 2 TMs from MIS Reporting & Process Excellence each ). Overall FTE span : 400 FTEs
- Also responsible for streamlining various process metrics and reporting both for internal and external stakeholders (given the account was recently transitioned).
- Responsible for delivering on PE and Automation metrics- Partnering with Process Excellence and Analytics teams for driving process automation, automated performance reporting, workforce optimization and Cost optimization.
- Projects / Initiative (3) Opportunity identification & Implementation of Trizetto Provider Solutions
- (4) Development and Implementation of automated Workflow for Back Office
- (5) Cost Optimization project with PE team involving bottom line cost and Workforce optimization through in house IP tool
- Reporting Authority: GM Operations
AVP , Transition & Solutions
Genpact India Pvt. Ltd
07.2016 - 01.2018
- Independently leading Transition for Multi tower clients
General Manager, Transition & Solutions
E4e Healthcare Services Pvt. Ltd
07.2015 - 06.2016
- Independently Leading Transition for RCM clients
- Managing clients / their transitions with $ 3-4M in annual Revenues.
- Accountable for overall cost, quality and schedule of projects in transition covering our Onshore (US) and offshore (IND and PHILIPPINES) Delivery centers.
- Ensuring appropriate stakeholder and change management - working closely with Sr. Leadership and multiple functionary stakeholders, both from Client and within the organization
- Responsible for mining/identifying new business/consulting opportunities.
- Accountable for Project revenue - tracking cost & margin during project transition.
- In addition to above ;
- Responsible for managing Solutioning for new business deals and providing inputs from Project Implementation and Transition pricing standpoint.
- Involvement from initial RFP stage to ensure effective Solutioning and Transition post deal win.
- Leading/managing end to end transitions involving Due Diligence, solutioning until steady state handover for upcoming Project in Provider domain.
- Ensuring complete rigor on Project Management following a Six sigma based transition approach and Toll Gate wise delivery model.
- Responsible for end to end risk coverage for all new projects and implementing Risk mitigation plan to ensure seamless (risk free) project delivery.
- Establishing/ a robust communication mechanism for all ongoing transitions to ensure zero surprises for the internal and external stakeholders.
- Responsible for key milestone delivery and reporting to internal and external stakeholders ensuring complete leadership buy in on project performance.
- Accountable for any project related escalations and ensuring time based resolution.
- Strive to achieve a successful VOC from Client for long term relationship and business growth.
- Tools Used MS Project, MS Visio and MS Office (Excel, PowerPoint and Word)
- Reporting Authority: EVP, Solutions & Transitions
Sr. Manager, Transition & Solutions
E4e Healthcare Services Pvt. Ltd
04.2014 - 06.2015
- Independently Leading Transition for RCM clients
- In Addition to the TM's responsibilities; also accountable for :
- Managing client relations along with the CRMs for Flagship clients and working with them on existing & additional business opportunities.
- Improvising the Client On-boarding and Transition process to improve Transition efficiency and Client Satisfaction.
- Working closely with Sr. Leadership and multiple functionary stakeholders, both from Client and within the organization, ensuring stakeholder and appropriate change management.
- Tools Used MS Project, MS Visio and MS Office (Excel, PowerPoint and Word)
- Reporting Authority: EVP, Solutions & Transitions
PMO & Transition Manager
Apollo Health Street now Sutherland Global Services
10.2011 - 02.2014
- Independently Managing Transition across all Healthcare verticals
- Responsible for managing Solutioning for new business deals and providing inputs from Project Implementation and Transition pricing standpoint.
- Involvement from initial RFP stage to ensure effective Solutioning and Transition post deal win.
- Managing transitions from start to end for upcoming Project across all verticals (Payer, Hospitals and Physicians) with a team of AM Transitions.
- Tools Used MS Project, MS Visio and MS Office (Excel, PowerPoint and Word)
Deputy Manager - Corporate Quality & Transition
Apollo Health Street Pvt. Ltd
09.2010 - 09.2011
- Independently Managing Process Excellence & Transition for all new clients
- Reporting Authority: Asst. Vice President (Corp Quality)
Deputy Manager, Quality Assurance
IBM India Pvt. Ltd
12.2009 - 08.2010
- Overall accountability of driving process performance for 4 clients (600 plus FTEs)
- Reporting Authority: Sr. Manager - Quality
Asst Manager, Quality Assurance
IBM Daksh
04.2008 - 11.2009
- Responsible for driving process performance (300 plus FTEs) & managing team of 12 Qa Leads.
Lead - Quality Assurance Auditor
IBM Daksh
04.2007 - 03.2008
- Responsible for supervising a team of Quality auditors and certified Master Quality Auditor.
Quality Assurance Auditor
IBM Daksh
02.2006 - 03.2007
- Quality Audit/Feedback for the Technical support staff.
Sr Technical Support Executive
IBM Daksh
11.2004 - 01.2006
- Tech Support for HP AIO LOB.
Customer Support Executive
vCustomer
10.2003 - 10.2004
Education
10th -
12th - undefined
Bachelor in Arts - undefined
MGU University
Skills
Problem-solving
Project management
Operations management
Team management
Strategic planning
Budget control
People management
Change management
Decision-making
Certification
Business of Health Care Specialization : Economics of Healthcare Delivery, Certified, University of Pennsylvania & Wharton Online (via Coursera)
Us Visa
B1-B2, 03/23/21
Awards
- Recognized as CHRO One Omega Team award member at Omega for the year 2024-2025
- Recognized as Chaiman Team award at Omega for the year 2023-2024
- Recognized as President's club member at e4e for the year 2015-2016
- Awarded Best Performer of the Year at Sutherland Healthcare Services (2012-2013)
- Awarded the G.E.M for Q2 Award at IBM Daksh (2009)
- Awarded the Ovation Award for managing the Best Quality Team at IBM Daksh (2009)
- Recognized as the IBM-Top Talent for the year 2008 & 2009 at IBM Daksh.
- Awarded the IBM-G.E.M of the Year Award (2007-2008), IBM Torch Bearer Award for Q4 ('07-'08) and Others
Personal Information
- Passport Number: Nxxxxx1
- Date of Birth: 07/06/25
- Marital Status: Married
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Director and Senior Director - Transition & Solutions | Provider RCM
Omega Healthcare Management Services
03.2023 - Current
Delivery Lead & Director Operations |Provider RCM
Omega Healthcare Management Services
11.2021 - 03.2023
Delivery Lead & DGM Ops - Healthcare RCM
Cognizant Technologies Solutions
01.2018 - 03.2019
AVP , Transition & Solutions
Genpact India Pvt. Ltd
07.2016 - 01.2018
General Manager, Transition & Solutions
E4e Healthcare Services Pvt. Ltd
07.2015 - 06.2016
Sr. Manager, Transition & Solutions
E4e Healthcare Services Pvt. Ltd
04.2014 - 06.2015
PMO & Transition Manager
Apollo Health Street now Sutherland Global Services
10.2011 - 02.2014
Deputy Manager - Corporate Quality & Transition
Apollo Health Street Pvt. Ltd
09.2010 - 09.2011
Deputy Manager, Quality Assurance
IBM India Pvt. Ltd
12.2009 - 08.2010
Asst Manager, Quality Assurance
IBM Daksh
04.2008 - 11.2009
Lead - Quality Assurance Auditor
IBM Daksh
04.2007 - 03.2008
Quality Assurance Auditor
IBM Daksh
02.2006 - 03.2007
Sr Technical Support Executive
IBM Daksh
11.2004 - 01.2006
Customer Support Executive
vCustomer
10.2003 - 10.2004
12th - undefined
Bachelor in Arts - undefined
MGU University
10th -
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