To obtain a job that will challenge me and allow me to use my skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Senior Manager
Unitedlex
10.2023 - Current
Leading a team of 15 members
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Onboarded new employees with training and new hire documentation
Maximized performance by monitoring daily activities and mentoring team members
Streamlined and monitored quality programs to alleviate overdue compliance activities
Provide support to Projects managers for all processing related jobs
Test new Versions of tools and identifying its merits and demerits
Maintain Issue Log report monthly to determine the issues encountered every month
Take monthly one-2-one sessions.
Manager
UnitedLex
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Established team priorities, maintained schedules and monitored performance.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Team Lead
Unitedlex
01.2017 - 01.2019
Leading the QA team and worked on overall quality of projects
Worked as first line as and when required
Provide training and creating SOPs
Worked as first line as and when required
Resolving and Analysis of issues, Team Audit.
Senior Analyst
Unitedlex
01.2014 - 01.2017
Worked on eDiscovery Processing, Data loading, TIFF/OCR, Data Culling, Imaging and Export, Creating Search Hit reports, DAT Export
Ensure Quality Control.
Education
M.C.A - undefined
Graphic Era University
01.2008 - 2011.04
Skills
EDiscovery Processing
Certification
Cloud9 Law
Workexperiencedetails
Relativity Hosting, Processing, Searching, Indexing, Post Load Scripts, Deduplication.