Summary
Overview
Work History
Education
Skills
Timeline
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Rituparna De

Rituparna De

Call Center Supervisor
Kolkata

Summary

Accomplished in improving customer satisfaction, increasing quality and reducing call times with hands-on leadership of call center employees. Evaluates staff performance against forecasted trends and makes proactive adjustments to policies and procedures.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Assistant Call Center Supervisor

Vodafone India
KOLKATA
05.2021 - Current
  • Established and oversaw performance targets for call center associates.
  • Developed quality employees within call center to take over leadership positions.
  • Established relationships and touch points with clients to promote retention.
  • Assisted in gathering facts and documents utilized during sales process.
  • Lead a team of 10 people
  • Providing status report to managers daily
  • Inbound and Outbound calls

Call Center Representative

Vodafone India
KOLKATA
08.2019 - 04.2020


  • Assisted team leaders by providing status and performance reports in microsoft excel with information on areas for improvement.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Answered average of 100 calls, emails per day, addressing customer inquiries, solving problems and providing product information.

Customer Service Representative

Whittling Vacation
KOLKATA
07.2018 - 04.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

10th - Class 10

Jodhpur Park Girls High School
Kolkata
01.2012 - 05.2013

10+2 - 10+2

Jodhpur Park Girl High School
Kolkata
01.2014 - 05.2016

BA in English - English Honors

Basanti Devi Girls College
Kolkata
09.2021 - Current

Skills

    Employee engagement

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Timeline

BA in English - English Honors

Basanti Devi Girls College
09.2021 - Current

Assistant Call Center Supervisor

Vodafone India
05.2021 - Current

Call Center Representative

Vodafone India
08.2019 - 04.2020

Customer Service Representative

Whittling Vacation
07.2018 - 04.2019

10+2 - 10+2

Jodhpur Park Girl High School
01.2014 - 05.2016

10th - Class 10

Jodhpur Park Girls High School
01.2012 - 05.2013
Rituparna DeCall Center Supervisor