Experienced team leader skilled in effectively directing workgroups. Develops strategies, provides training, sets goals, and actively seeks team feedback to drive success. Excels at communicating goals and vision to ensure alignment and achieve desired outcomes. Adept at problem-solving, networking, and building consensus to overcome challenges and foster collaboration within teams.
Hi, I’m
VIVEK CHAURASIYA
Aviation
Mumbai
Summary
Overview
6
years of professional experience
5
years of post-secondary education
2
Certifications
4
Languages
Work History
CelebiNAS Airport Service India PVT LTDMumbai
Team Leader (TL)
06.2021 - Current
Job overview
- Handling real time trouble shoot such as Flight disruption / cancellation / overbooking
- Handling with passenger enquiries about flight departures and arrivals
- Provide efficient guest service and optimize revenue
- Handling front desk and Perform various customer service functions at the airport (Check- in / Boarding Gate and Arrival)
- Perform allocation assigned as per the roster
- Carry-out the upgrades according to the guidelines in respect of overbooking
- Personally deal with denied boarded and off-loaded guests, irate guests on exceptional basis
- Ensure safe / efficient operation of all activities at the Airport
- Ensure all ground handling activities are conducted as per Airline standards and policies
- Checking passengers in and Giving seat numbers
- Providing boarding passes and luggage labels
- Telling passengers about luggage restrictions
- Weighing baggage and collecting any excess weight charges
- Taking care of people with special needs, and unaccompanied children
- Calming and reassuring nervous passengers
- Keeping all the necessary information regarding the arrivals and departures of flights at the airport
- Making announcements regarding the flight arrivals and departures and safety instructions
- SYSTEM KNOWLEDGE: AMADEUS, Microsoft office
CelebiNAS Airport Service India PVT LTDMumbai
Passanger Service Executive (PSE)
06.2019 - 06.2020
Job overview
- Pre-flight work/post-flight work, Check-in , Visa Knowledge , Boarding, Arrival& Baggage Services
Education
Mumbai UniversityNirmala Memorial Foundation College Of Commerce A
Bachelor of Degree
07.2017 - 04.2022
University Overview
GPA:-5.45/10
Skills
Team supervision
undefinedSystemknowledge
Systemknowledge
- AMADEUS
- Microsoft Office
Certification
World Tracer Destop
Timeline
Basic Weight and Balance
04-2024
World Tracer Destop
01-2024
Team Leader (TL)
CelebiNAS Airport Service India PVT LTD
06.2021 - Current
Passanger Service Executive (PSE)
CelebiNAS Airport Service India PVT LTD
06.2019 - 06.2020
Mumbai University
Bachelor of Degree
07.2017 - 04.2022
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