Nikhil Mhatukade
Customer Success Manager
Navi Mumbai
Summary
Sociable Customer Success Manager versed in applying conflict resolution strategies to escalated customer complaints. Helpful team member passionate about training others in customer satisfaction.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Customer Success Manager
GoComet Pvt Ltd
Navi Mumbai
05.2021 - Current
- Planned and implemented client onboarding.
- Understanding the client requirement and processes and to suggest them software solutions based on their needs and set up the solution for them accordingly
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Education
PGDM - International Business
KJ Somaiya Institute of Management
Mumbai 07.2019 - 04.2021
B.Tech - Electrical
Dr Babasaheb Ambedkar Technological University
Raigad, Maharashtra 07.2014 - 05.2018
HSC -
Terna Vidyalaya And Jr College
Navi Mumbai 06.2013 - 03.2014
SSC -
St. Xavier’s High School, Maharashtra State Board
Navi Mumbai 06.2011 - 03.2012
Skills
Key accounts development
Project Management
MS Office
Project oversight
Critical Thinking
Google Workspace
Accomplishments
Chemtrols Infotech Pvt Ltd (Marketing Intern)
- Conducted market research to understand the impact of COVID-19 on IT industry
- Carried out a market survey to get information on the data platforms currently used in the industry
- Developed marketing strategy to promote new IT solution Snowflake
- Created content for multimedia marketing
- Identified and connected with senior management of large corporate houses to pitch Snowflake as a cloud data platform with the aim of developing business for it
Internship: L&T Electrical & Automation (2017)
- Worked at the assembly line of change over switches
- Assisted the line manager with inventory planning and productivity improvement
- Revamped the production line to reduce cycle time
Certification
Certified Marketing Analytics Practitioner (CMAP)
Timeline
Customer Success Manager
GoComet Pvt Ltd
05.2021 - Current
Marketing Analytics
08-2020
Lean Six Sigma Green Belt Certification
09-2019
Certified Marketing Analytics Practitioner (CMAP)
08-2019
PGDM - International Business
KJ Somaiya Institute of Management
07.2019 - 04.2021
B.Tech - Electrical
Dr Babasaheb Ambedkar Technological University
07.2014 - 05.2018
HSC -
Terna Vidyalaya And Jr College
06.2013 - 03.2014
SSC -
St. Xavier’s High School, Maharashtra State Board
06.2011 - 03.2012