DHANAPAL Rettamalai
ITIL v3 (2011) Foundation Certified
Tiruchirappalli,Tamil Nadu
Summary
Project Operations Manager organizing end-to-end execution, team coordination, and reporting across research, training, and client delivery work. Keeps schedules, submissions, and issue logs aligned so projects move cleanly from mobilization to closure. Combines operational control with trainer support, compliance checks, and stakeholder communication to keep work on pace.
Overview
2
2
Languages
9
9
Certifications
24
24
years of professional experience
Work History
Freelance Senior Interviewer/Supervisor/Trainer/Admin
Ipsos, Hansa, Nielson IQ, Kadence, Sprint, etc.
07.2025 - 07.2026
- Currently engaged in Edible Oil Market Research and Consumer Insights Studies for Nielson IQ through Kadence International.
- Conduct large-scale market research surveys for leading firms, ensuring high response accuracy and data integrity.
- Execute primary data collection through direct field interactions, improving response quality and completion rates.
- Train and mentor junior field investigators, enhancing team productivity and survey compliance.
- Manage survey data uploads, validation, and timely submissions aligned with project deadlines.
- Collaborate with technical teams to troubleshoot survey tools and resolve field-level issues.
- Delivered insights across projects including RBI digital payments, telecom surveys, NBFC studies, FMCG research, and financial literacy initiatives.
- Key Projects: RBI Digital Payments Study, Arth Sakshar Initiative, Telecom Surveys, FMCG Path-to-Purchase Studies
Manager – Business Development & Coordinator
SPK Technologies, Tiruchirappalli
04.2025 - 07.2025
- Generated qualified leads for web development, ERP, cloud, API, and staffing solutions, increasing business pipeline.
- Developed and delivered client proposals and partnership pitches to global prospects.
- Conducted client meetings to gather requirements and translated them into actionable inputs for development teams.
- Closed business opportunities and ensured end-to-end project coordination and delivery.
- Strengthened placement services by coordinating with colleges, candidates, and recruiters.
Project Coordinator cum Camp Manager
SMS Greene Foods Pvt. Ltd.
08.2023 - 04.2025
- Managed end-to-end production and distribution of Ayurveda and Siddha herbal products.
- Ensured regulatory compliance with AYUSH, SASTRA University Labs, and government health departments.
- Developed and executed marketing strategies, improving product reach and customer awareness.
- Coordinated cross-functional teams to improve operational efficiency and product delivery timelines.
- Organized weekly/monthly health camps and stakeholder visits, ensuring smooth execution.
Team Leader
Vaco Binary Semantics, Tiruchirappalli
11.2020 - 07.2023
- Led merchant on boarding initiatives for Google Pay Business App, increasing adoption and engagement.
- Verified and validated Virtual Payment Addresses (VPA) and ensured on boarding quality standards.
- Implemented digital marketing strategies using Google My Business to enhance merchant visibility.
- Conducted field audits, revisits, and customer engagement activities to improve retention.
- Tested mobile applications and provided actionable feedback to product and training teams.
- Delivered customer support and escalated critical issues to ensure resolution and satisfaction.
Center Manager cum English Trainer
Bright Light Society (NGO)
01.2020 - 08.2020
- Managed ITC MSK Skill Training Program under Skill India initiative, ensuring operational efficiency.
- Led community mobilization, awareness campaigns, and candidate enrolment drives.
- Coordinated with employers to facilitate job placements and post-training support.
- Managed documentation, reporting, and compliance with program standards.
WiFi Hotspot Engineer
IMSI India Pvt. Ltd.
03.2019 - 09.2019
- Installed and commissioned BSNL USOF Wi-Fi hotspots, ensuring network availability.
- Performed troubleshooting and maintenance to optimize performance and uptime.
- Collaborated with stakeholders for seamless deployment and project execution.
Freelance Interviewer
Ipsos etc.
03.2018 - 02.2019
- Conducted Economic, Smart City, and election surveys during career break, collaborating with Ipsos Market Research and other firms. During this tenure, I served as a Freelance Marketing Manager for Infonet Comm Enterprises at the Tiruchirappalli branch, followed by Energy Soft Solutions, consecutively.
Freelance Project Administrator
PCFCT, Chennai
01.2017 - 02.2018
- Managed Skill India programs (PMKVY, NSDC) ensuring compliance and delivery targets.
- Organized training sessions and supported candidate placements.
- Handled mobilization, documentation, and reporting processes.
Freelance Project Administrator
REEP Trust, Namakkal
06.2015 - 12.2016
- Trained 2,000–3,000 candidates under PMKVY across Tamil Nadu.
- Coordinated assessments, documentation, and stakeholder communication.
- Analyzed mobilization data and generated reports to support decision-making.
- Provided placement support and ensured successful program execution.
Associate Project Manager
Varnik System Services Pvt. Ltd.
12.2014 - 05.2015
- Defined project scope, charters, and execution plans for IT projects.
- Managed resource allocation, timelines, and risk escalation.
- Led project meetings, tracked progress, and ensured on-time delivery.
- Coordinated between business and technical teams for seamless communication.
Operations Manager
Jet Pat Technologies, Trichy
04.2013 - 12.2014
- Managed end-to-end operations, including product development and marketing execution.
- Conducted market research and gathered customer insights to improve offerings.
- Collaborated with development teams to implement product enhancements.
Freelance Business Development Manager
URS Certification Ltd.
03.2013 - 03.2014
- Conducted ISO gap analysis, audits, and compliance training for clients.
- Managed certification processes and coordinated audits with stakeholders.
- Built strong client relationships through continuous engagement and follow-ups.
Freelance Distributor for Vestige Marketing
Vestige Marketing Pvt Ltd
01.2012 - 03.2013
- Promotes health supplements, personal care, oral care, skincare, cosmetics, and agricultural products of Vestige Marketing
Senior PMO
Artech India Pvt. Ltd. (Client: Accenture)
05.2010 - 12.2011
- Supported global projects for BHP Billiton, Dow Chemicals, and Bank of America.
- Managed resource planning, on boarding/off boarding, budgeting, and reporting (SOX, MIS, and DART).
- Coordinated IT infrastructure, asset management, and migration activities.
- Delivered accurate reporting dashboards and ensured compliance with governance standards.
Senior Officer / PMO
Kelly Services (Client: Standard Chartered Bank)
09.2009 - 03.2010
- Managed KYC processes and compliance for corporate clients.
- Coordinated vendor performance and investigation workflows.
- Delivered MIS reports and resolved pending KYC cases efficiently.
PMO
Magna InfoTech (Client: Accenture)
11.2006 - 12.2008
- Supported SAP programs, resource planning, and on boarding processes.
- Managed reporting, billing, budgeting, and compliance tracking.
- Led process improvements and coordinated large-scale training initiatives.
Senior Customer Service Associate / Data Processor
Firstsource Solutions Ltd., Bangalore
07.2005 - 11.2006
- Handled high-volume order processing for MCI/Verizon Business (USA), ensuring SLA compliance.
- Improved order accuracy through validation of E-bonded and manual orders.
- Processed CSR and LSR requests for TN and LNP orders as per client guidelines.
- Conducted quality audits to minimize errors and maintain compliance standards.
- Collaborated with Help Desk teams to resolve tickets and reduce processing delays.
- Trained new hires and supported overall team operations.
- Acted as Team Leader in their absence, ensuring workflow continuity.
- Prepared and shared daily performance reports with clients.
- Maintained accurate documentation and performed data validation using DPOM systems.
Senior Data Processor
Source Hub India Pvt. Ltd., Bangalore
11.2004 - 07.2005
- Performed bibliographic coding and indexing of legal documents, ensuring accurate categorization and efficient retrieval.
- Analyzed and classified documents by key attributes such as author, title, recipient, and date.
- Extracted relevant keywords and structured data to meet U.S. and U.K. legal client requirements.
- Maintained 100% quality compliance through thorough review and validation processes.
- Used specialized legal software to standardize document classification workflows.
- Maintained process documentation and trackers to support consistency and knowledge sharing.
- Mentored team members on process standards, improving accuracy and reducing rework.
Data Conversion Associate
Trans-Tel Info Services Pvt. Ltd., Tamil Nadu
01.2004 - 10.2004
- Converted scanned documents (PDF/JPEG) into accurate, editable formats using ABBYY FineReader.
- Proofread and validated data to ensure high accuracy and integrity.
- Digitized and optimized content for e-publishing within tight deadlines.
- Managed data storage and distribution via CDs and online platforms for e-journal delivery.
Mathematics Tutor
Self-Employed
07.2002 - 12.2003
- Delivered personalized Mathematics coaching for 10th and 12th standard students, improving academic performance.
- Designed structured lesson plans and exam-focused strategies to boost student results.
- Strengthened student understanding through targeted problem-solving and concept clarity.
- Built a supportive learning environment that enhanced confidence and exam readiness.
Education
M.Sc. Computer Science -
Urumu Dhanalakshmi College, Trichy
Trichy01-2002
PG Diploma - Computer Hardware
Bharathidasan University
01-2001
B.Sc. Computer Science - undefined
Bharathidasan University
01-2000
Higher Secondary (XII) - undefined
Bishop Heber Hr. Sec. School, Trichy
Trichy01-1997
Skills
Survey field supervision
Questionnaire administration
Data validation
Field interview coordination
Research reporting
Quantitative analysis
Sampling methodology
Questionnaire design
Project coordination
Stakeholder management
Training & mentoring
Client communication
Process improvement
Vendor management
Client presentation
Resource planning
Research ethics
Certification
ITIL v3 Foundation Certified (APMG International, 2012)
Additional Information
- Location: Tiruchirappalli, Tamil Nadu
- NASSCOM - National Skills Registry-IT PIN Number: - 771001571730
- Driving License Number: TN45 20110005292
- Permanent Account No.: ALIPD9701G
- UID Number(Aadhar): - 769337568655
- Passport No.: AR851563 (Valid until 31 June 2036)
Timeline
Freelance Senior Interviewer/Supervisor/Trainer/Admin
Ipsos, Hansa, Nielson IQ, Kadence, Sprint, etc.
07.2025 - 07.2026
Manager – Business Development & Coordinator
SPK Technologies, Tiruchirappalli
04.2025 - 07.2025
Project Coordinator cum Camp Manager
SMS Greene Foods Pvt. Ltd.
08.2023 - 04.2025
Team Leader
Vaco Binary Semantics, Tiruchirappalli
11.2020 - 07.2023
Center Manager cum English Trainer
Bright Light Society (NGO)
01.2020 - 08.2020
WiFi Hotspot Engineer
IMSI India Pvt. Ltd.
03.2019 - 09.2019
Freelance Interviewer
Ipsos etc.
03.2018 - 02.2019
Freelance Project Administrator
PCFCT, Chennai
01.2017 - 02.2018
Freelance Project Administrator
REEP Trust, Namakkal
06.2015 - 12.2016
Associate Project Manager
Varnik System Services Pvt. Ltd.
12.2014 - 05.2015
Operations Manager
Jet Pat Technologies, Trichy
04.2013 - 12.2014
Freelance Business Development Manager
URS Certification Ltd.
03.2013 - 03.2014
Freelance Distributor for Vestige Marketing
Vestige Marketing Pvt Ltd
01.2012 - 03.2013
Senior PMO
Artech India Pvt. Ltd. (Client: Accenture)
05.2010 - 12.2011
Senior Officer / PMO
Kelly Services (Client: Standard Chartered Bank)
09.2009 - 03.2010
PMO
Magna InfoTech (Client: Accenture)
11.2006 - 12.2008
Senior Customer Service Associate / Data Processor
Firstsource Solutions Ltd., Bangalore
07.2005 - 11.2006
Senior Data Processor
Source Hub India Pvt. Ltd., Bangalore
11.2004 - 07.2005
Data Conversion Associate
Trans-Tel Info Services Pvt. Ltd., Tamil Nadu
01.2004 - 10.2004
Mathematics Tutor
Self-Employed
07.2002 - 12.2003
Higher Secondary (XII) - undefined
Bishop Heber Hr. Sec. School, Trichy
B.Sc. Computer Science - undefined
Bharathidasan University
PG Diploma - Computer Hardware
Bharathidasan University
M.Sc. Computer Science -
Urumu Dhanalakshmi College, Trichy