Summary
Skills
Work History
Languages
Overview
Personal Journey
Hi, I’m

AJAY KUMAR SHAW

WOR FORCE MANAGEMENT
Kolkata,WB

Summary

Dynamic and analytical professional with over 21 years of diverse experience in Business Intelligence, Workforce Management (WFM), and Engineering. Adept at delivering data-driven insights, real-time monitoring, and strategic forecasting to support operational efficiency. Proficient in tools such as SQL, Tableau, Power BI, and Alvaria, with a strong background in MIS reporting and process optimization. Recognized for leadership, adaptability, and a detail-oriented approach in high-pressure environments.

Skills

Business Intelligence & Analytics

  • Forecasting & Capacity Planning
  • WFM Operations (Alvaria, Real-time Monitoring)
  • KPI Tracking & Campaign ROI Reporting
  • SQL, Advanced Excel, Tableau, Power BI
  • Dashboard Development & Automation
  • Performance Metrics & MIS Reporting

Project & Operations Management

  • Scheduling & Resource Planning
  • Structural Design (Steel Projects)
  • Cross-functional Coordination
  • Analytical Thinking
  • Leadership
  • Decision-Making
  • Effective Communication

Work History

Genpact India private limited

Workforce Management Assistant manager
03.2022 - Current

Job overview

  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Prepared and charted data and metrics for detailed status reports.
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.

GoDaddy

GoDaddy Inc. – Management Trainee (Contractor)
10.2021 - 03.2022

Job overview

• Supported scheduling and forecasting operations
• Contributed to real-time reporting and dashboard creation
• Collaborated with teams to manage outbound campaigns and reporting

Aadarsh Tradelink Limited

Assistant Engineer
01.2017 - 09.2021

Job overview

• Led forecasting and scheduling for engineering projects
• Monitored real-time status and generated performance MIS reports
• Developed and maintained dashboards, scorecards, and strategic insights
• Contributed to structural steel design and project reporting

Gupta Constructions (Vendor of JSW)

Assistant Engineer
05.2004 - 12.2016

Job overview

• Supervised fabrication and erection of steel structures as per drawings
• Coordinated material and drawing issuance to subcontractors
• Planned manpower and resource deployment for efficient execution
• Generated daily progress and billing-related material reconciliation reports
• Liaised with project managers to troubleshoot and resolve site issues

Languages

English
Elementary (A2)
Hindi
Advanced (C1)
Bengali
Upper intermediate (B2)

Overview

21
years of professional experience

Personal Journey

My father was a fitter at Texamco Engineering. During my early years, we lived in a slum area, and I didn’t even have a room of my own. My childhood was marked by significant financial struggles, but those challenges shaped the person I am today. I completed my schooling from a government school and grew up learning the values of discipline, resilience, and deep empathy.

At the age of 14, I began working full-time to support my own education. By the time I turned 21, I made the decision to marry—both choices that demanded maturity and helped shape my character long before my professional journey began. These early experiences instilled in me a strong work ethic, a deep sense of responsibility, and the ability to persevere no matter the circumstances.

AJAY KUMAR SHAWWOR FORCE MANAGEMENT