Raghavendra Hegde

Responsibilities:

• Implemented double tap payment solutions on Android devices for BMTC to enhance payment speed.
• Executed single-wire integration at Metro Cash and Carry.
• Transitioned CDIT and non-CDIT clients such as Pai International, Sangeetha, Puma, and Decathlon to cloud integration.
• Managed end-to-end Dynamic Currency Conversion (DCC) integration at the terminal level and conducted cashier training on DCC implementation.
• Integrated multiple UPI solutions to improve success rates for UPI transactions.
• Transitioned offline clients to online payment solutions, including Plural PG.

Responsibilities:

• Managed top clients such as BMTC, Lifestyle, Metro Cash and Carry, Walmart, Flipkart, Puma Sports, and Decathlon, overseeing end-to-end terminal deployment and integration.
• Handled technical issues for a network of 40,000 terminals, ensuring smooth operations and minimal downtime.
• Conducted monthly meetings with clients to provide integration support and updates on new technologies for faster payment processing, including zero-click solutions, single-wire integration, server-to-server integration, and cloud integration solutions.
• Led multi-acquirer integration with smart routing to ensure smooth transaction flow and optimized MDR (Merchant Discount Rate) for clients.
• Increased UPI processing timelines at terminal level from 90 to 120 seconds to reduce UPI failure rates.
• Enhanced the checkout process at terminal level for improved customer experience.

Responsibilities:

• Assisted in staffing, training, and business expansion plans.
• Designed and conducted training programs to improve workforce efficiency.
• Managed Daily Capacity Utilization and supervised a 50+ member team.
• Oversaw POS deployment operations across Karnataka, ensuring timely execution.
• Coordinated with stock teams for timely material dispatch PAN India.
• Executed the Plutus project following client guidelines.
• Managed SLAs for key merchants, deployment processing, UAT support, and service governance.
• Implemented instant discount programs and NTP to TP drives.
• Rolled out cloud-based and billing integrations.

Responsibilities:

• Led installation and after-sales service management.
• Managed team operations and service delivery.

Domain Expertise:

• Merchant Acquiring
• Payment Gateway
• Billing Integration