SELVAKUMARAN DHAYALAN
Chennai
Summary
Results-driven PMP Certified IT professional with 17 years of experience in project management and service delivery, specializing in telecom and IT infrastructure projects. Strong expertise in managing cross-functional teams, risk mitigation, and stakeholder engagement. Demonstrated success in delivering projects on time and within budget, with a focus on continuous improvement. Eager to leverage background in telecom concepts, cloud technologies, and Linux administration in a dynamic organization.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
IT Project Manager / Service Delivery
Tata Consultancy Services
Chennai
8 2016 - Current
- Managed large-scale telecom projects ($1.5M+) with cross-functional teams (85 resources), ensuring timely and on-budget delivery
- Applied knowledge of telecom concepts to improve service delivery, exceeding SLAs by 100% through strategic process enhancements
- Managed IT Infrastructure Network Voice Telecom project involved in Cisco IP Telephony, Genesys Cloud Voice etc.
- Maintained and managed Telecom Direct and Indirect stakeholders according to country policy.
- Cultivated relationships with stakeholders and end-users to promote collaborative problem-solving and effective communication
- Spearheaded the integration of cloud technologies into service delivery models, enhancing operational efficiency
- Utilized project management tools like Microsoft Project and Jira to track performance and adjust plans for successful project delivery
- Led the implementation of change management processes and developed comprehensive project documentation to support ongoing projects.
Delivery Lead
Tech Mahindra
Chennai
2015.01 - 2016.07
- Provided high-level project support for Australian clients, leveraging telecom expertise to drive project success
- Managed multiple Scrum implementations and fostered agile methodologies within the organization
- Oversaw a data center relocation project, ensuring the secure transfer of critical telecom infrastructure with minimal disruption
- Initiated a cost optimization program that reduced IT operational costs by 15% through improved vendor management and process efficiencies.
Senior Cisco Infra Specialist
HCL Technologies Ltd
Chennai
2012.09 - 2015.01
- Provided L2 support for global clients in the automotive sector, leading a team to enhance service delivery
- Gained hands-on experience in telecom infrastructure and operations.
IT Consultant
Orange Business Services (S2 InfoTech)
Chennai
2011.05 - 2012.09
- Acted as a VoIP telecom consultant, providing technical support to over 2,500 users, enhancing overall service delivery.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
System Engineer
SRS Computers
Chennai
2007.09 - 2011.05
- Engaged in network engineering and VoIP support for customers, developing strong foundation in telecom technologies.
Education
BE in Electrical and Electronics Engineering -
Anna University
Tiruvannamalai 2003.01 - 2006.10
Skills
Telecom Concepts and Technologies
Cloud Computing (Google Cloud Practitioner Certified)
Basic Linux Administration (L3)
Networking and Storage Solutions
Automation and Python Programming
NMS Tools (NetAct, Avamar, EdenNet, ARC)
Project Management (Agile & Waterfall)
IT Service Management (ITIL v4)
Service Delivery Lifecycle Management
Risk and Financial Management
Certification
Certified Project Management Professional (PMP Number - 3380773)
Personal Information
- Date of Birth: 06/27/1982
- Nationality: Indian
- Marital Status: Married
Timeline
Delivery Lead
Tech Mahindra
2015.01 - 2016.07
Senior Cisco Infra Specialist
HCL Technologies Ltd
2012.09 - 2015.01
IT Consultant
Orange Business Services (S2 InfoTech)
2011.05 - 2012.09
System Engineer
SRS Computers
2007.09 - 2011.05
BE in Electrical and Electronics Engineering -
Anna University
2003.01 - 2006.10
IT Project Manager / Service Delivery
Tata Consultancy Services
8 2016 - Current
Certified Project Management Professional (PMP Number - 3380773)
Certified TCS Google Cloud Practitioner – Associate Cloud Engineer
ITIL Foundation Certified
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