VINOD DEVENDRAN
Bangalore
Summary
- Having 20+ years of experience in Medical Billing (US Healthcare). Excellent knowledge in end-to-end process (RCM - Revenue Cycle Management).
- Charge Entry.
- Payment Posting.
- Denial Management.
- Account Receivables Experienced in Manpower Management, Effective utilization of Resources, MIS, and process Management.
Distinguished Associate Vice President with many years of corporate and non-profit leadership of highly successful people, programs and projects. Personable and dynamic planner, manager, and developer with practiced proficiency at meeting and exceeding organizational objectives. Dedicated to driving creative problem solving and managing strategic changes.
Overview
21
21
years of professional experience
Work History
Associate Vice President - RCM Operations
Credence Resource Management
03.2024 - Current
- Currently Managing larger RCM client worth of $160M collections per month
- Monitoring and Managing 834 FTEs in Laboratory clients
- Managing 2 Sr
- Operations managers, 5 Managers, 12 Assistant managers, 36 team leads
- Identifying the automation across all the processes, setting up goals, FTE utilization, optimising FTEs on each client
- Automation, Tech adoption, Setting up KRAs for all the designations
- Maintaining the KPI metrics to maintain the health of the client
General Manager - Operations
Calpion Software technologies p ltd
03.2021 - 03.2024
- Overall managing 20M-22M collections per month across 3 larger RCM clients and 1 Legacy AR client
- Monitoring and Managing 270 FTEs in multi specialities clients
- Managing 3 operations managers, 4 Assistant managers, 7 team leads across all the 4 clients
- Set the expectations with the client and work with the ops to meet them
- Monitor the KPIs and ensure that meeting SLAs ad deliverables
- Identify the opportunity to upsell and provide the inputs to the sales and management team
- Communicate, proactively to the clients, any issues that affect the expectations, deliverables and KPIs
- Transitioning of new clients, identifying the automation across all the process, setting up goals, FTE utilization, optimising FTEs on each client
- Involve in Training, recruitments, Automation, WFM, TMS etc
Sr. Manager - Client Services
Thinkfounders Advisors P Ltd [Bolh Management Advisors]
12.2016 - 02.2021
- Handled the entire end to end process across all the clients in Founders Health [Bolh Management Advisors]
- Transitioning new clients on Charge entry, Payment posting, Rejections, Denial management and Account receivables and implementing the process by monitoring it to meet the clients SLA's
- Interacting with Clients on conference calls to smoothen the process
- Conducting New Hire Training
- Conducting refresher training on a monthly basis
- Conducting Medical billing software training
- Implemented and Monitored Denial Management, Payment posting process for more than 6 clients and handed over to next below level manager and focussing on the new Clients which are in pipeline
- Quickly identifying and recommending solution on the raising issue
Sr. Manager - Client Services
Thinkfounders Advisors P Ltd [Bolh Management Advisors]
12.2013 - 06.2016
- Handled the entire end to end process across all the clients in Founders Health [Bolh Management Advisors]
- Transitioning new clients on Charge entry, Payment posting, Rejections, Denial management and Account receivables and implementing the process by monitoring it to meet the clients SLA's
- Interacting with Clients on conference calls to smoothen the process
- Conducting New Hire Training
- Conducting refresher training on a monthly basis
- Conducting Medical billing software training
- Implemented and Monitored Denial Management, Payment posting process for more than 6 clients and handed over to next below level manager and focussing on the new Clients which are in pipeline
- Quickly identifying and recommending solution on the raising issue
Asst. Manager - Operations
SysInformation healthcare India (P) Ltd.
10.2009 - 11.2013
- Monitoring and Managing 108 FTEs in RCM process which includes 2 Team leads and 4 Group Leads reporting directly to me
- Interacting with the US clients thru emails and conference calls periodically
- Managing the process for solutions like Charge Entry, Payment Posting, A/R Follow-up and Customized Service Solutions
- Helping the credentialing team on preparing the enrolment forms and providing the details which are required for enrolments
- Maintaining, Reviewing and controlling the client satisfaction and complaints issues
- Implementing and making sure the process is planned to meet the client's deliverables smoothly
- Sending reports periodically to the management and/or clients on the performance of the team based on the productivity and quality
- Identifying Global issues and fixing or providing resolution to the clients based on the Denials or Rejections
- Conducting interviews for the freshers and Experience folks and providing feedback to the HR team
Business Analyst
Etransmedia Technology Inc.
08.2008 - 10.2009
- Managing the process to meet the SLA
- Working on End to End process [Charge entry, Payment posting, Denial management & AR] for various clients dealing with several specialties
- Generating Weekend reports for Clients [Medisoft & Myway]
- Training the new folks on the process and managing the client deliverables
- Daily Interaction with the Manager [US] through E-mail and conference calls
- Work very closely with the team to reduce the AR outstanding and increase the collection revenue
Team Manager
SysInformation healthcare India (P) Ltd.
05.2006 - 07.2008
- Monitoring 21 FTEs in RCM process in multiple clients
- Monitoring the Charge entry, Payment posting, current denials & AR process for 4 clients
- Attending Weekly Client calls and sharing the issues and the improvement in the process if any
- Interacting with the US clients independently to deliver/transition the operational process for various clients dealing with several specialties
- Maintaining, Reviewing and controlling the client satisfaction and complaints issues
- Following the rules of Client specific and meeting the deadlines of Client requirement
- Interacting with the Client through E-mail and conference calls and sharing the weekly/monthly productivity, quality, issues etc., data with the client to make sure to keep the client more delighted
AR Analyst
Boavista Business Solutions
04.2004 - 05.2006
- Working on 3 Datasets and making sure to meet client's expectations
- Working on charges, Payment posting and analysing the AR accounts
- Providing analysis accounts to AR callers which are intended to call the payers
- Working on the older accounts to make sure to resolve those accounts
- Preparing MIS reports on a monthly basis
Education
B.E. - Electronics & Communication Engineering
Madras University
ChennaiSkills
- Service Delivery Management
- Operations Management
- Utilization review
- Partnership Development
- Budget Preparation
- Human Resources Management
Areasofexpertise
Interacting with clients and build relationships, Develop and oversee the implementation of client service protocols, Coach and support team members, Develop effective communication platforms, Ensuring the Operation is in control, Deal with client requests and troubleshoot problems, Interacting with the Client regularly, Contribute operations information and recommendations, Analyse process workflow, employee and space requirements, Managing the team to meet the client's requirements, Presenting the information to Client in an Organised output, Ensuring the Operation is in control, Ensuring the Quality level required by the Client, Setting out quality standards, Scheduling project plans, Investigating causes of quality problems, Training new Quality Control employees, Implement the training session, Ensuring strategic alignment of the training department, Evaluating individual and organizational performance, Developing and delivering training solutions, Optimizing training processes, Refreshment session provided weekly
Onsitevisit
North Carolina, 03/01/17, Project Transition
Passportvalidtill
03/13/34
Disclaimer
I hereby declare that above furnished details are correct to the best of my knowledge.
Overview
20, Medical Billing [US Healthcare], End to End process [RCM - Revenue Cycle Management], Charge Entry, Payment Posting, Denial Management, Account Receivables, Manpower Management, Effective utilization of Resources, MIS and process Management
Personal Information
- Passport Number: X4807771
- Date of Birth: 06/14/81
- Marital Status: Married
Timeline
Associate Vice President - RCM Operations
Credence Resource Management
03.2024 - Current
General Manager - Operations
Calpion Software technologies p ltd
03.2021 - 03.2024
Sr. Manager - Client Services
Thinkfounders Advisors P Ltd [Bolh Management Advisors]
12.2016 - 02.2021
Sr. Manager - Client Services
Thinkfounders Advisors P Ltd [Bolh Management Advisors]
12.2013 - 06.2016
Asst. Manager - Operations
SysInformation healthcare India (P) Ltd.
10.2009 - 11.2013
Business Analyst
Etransmedia Technology Inc.
08.2008 - 10.2009
Team Manager
SysInformation healthcare India (P) Ltd.
05.2006 - 07.2008
AR Analyst
Boavista Business Solutions
04.2004 - 05.2006
B.E. - Electronics & Communication Engineering
Madras University
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