Karthick D
Guduvancherry
Summary
Proven achiever with a solid background in banking and fraud operations, notably at BGSC (Barclays Global Service Centre). Excelled in relationship management at ICICIBANK Ltd, enhancing customer portfolios and achieving sales targets. Skilled in KYC, fraud detection, and recovery, showcasing quick learning and teamwork abilities. Demonstrates a dynamic approach to problem-solving and business development.
Overview
12
12
years of professional experience
Work History
Deputy Manager
ICICIBANK Ltd
Chennai
05.2023 - 07.2024
- As a Relationship Manager - Business Banking, I would have the opportunity to provide banking solutions for Micro, Small, and Medium Enterprises (MSME) and mid-size corporates
- Opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions
- To understand clients business & provide appropriate working capital solutions across Fund/ non Fund based products like Cash Credit, Demand Loan, Buyers credit, LC, BG etc
- Achieve sales target for CASA and other products
- Maintain portfolio for Existing relationship valued customers with book valued 110 CR
- Cross selling of new products and services for both new and existing privilege customers
- Responsible for getting new customers onboard – New Customer Acquisition
- Maintain good relationship with customers in services
- Ensuring inquiries were addressed promptly and solving customer queries effectively
- Achieve targets – Roles on perform compliance, service, and operations
- Key Responsibilities
- Customer Service
- Business Development
- Cross Selling & Collaboration
- Better Solution
Senior Operations Analyst
BGSC (Barclays Global Service Centre)
11.2012 - 04.2023
- Process Advisor -2012 to 2015
- Solving the Complaints which we received from the Customers (UK) or from the other third parties on behalf of the Customers (UK) through Letters
- Performing KYC Checks for the Customers
- Data verification and analyzing the complaints, calculating to refund the Customers based on the provided Loan details and Repaying the payments to the customer
- Responsible for identifying the process gaps and amending in the guide
- Used different versions of calculators and macros for the process which are developed in Excel
- Quality Checker: 2015 TO 2020
- Performing Quality checks with internal applications and sharing the feedbacks through email to the advisors
- Have conduct meetings to the process advisors to fill the gap in process and sharing the knowledge
- Work with the team to meet all SLA requirements
- Fraud operations :2020 TO 2023
- Responsible for developing and implementing action plans for detecting fraudulent activities
- Report fraud payments, The Funds have moved from Barclays account to third party banks and enquire if funds remain or not
- If funds remain, Sending Indemnity letter to third Party bank and recover the funds through Barclays beneficiary sundry accounts
- Post recover the funds we will transfer it to customer account or to our internal sundry accounts
- Transaction monitoring tool help us to identify the unusual and suspicious activities
- Handling Swift messages, received fraud report from third party bank, payments moved from their account to Barclays account
- Need to check the fraud transaction for further investigation and Replying to the third party banks via swift messages
- MT 199 MT 999
Education
M.C.A -
Valliammai Engineering College
Kattankulathur05.2011
B.C.A -
SRM Arts and Science College
Kattankulathur05.2008
HSC -
Jaigopal Garodia National Higher Secondary School
East Tambaram03.2005
SSLC -
Jaigopal Garodia National Higher Secondary School
East Tambaram03.2003
Skills
- Quick learner
- Able to work in a highly dynamic environment
- Ability to work as an individual, as well as in a team
Languages
- English
- Tamil
Personal Information
- Date of Birth: 11/17/87
- Gender: Male
- Marital Status: Married
Roles And Responsibilities
- Customer Service
- Business Development
- Cross Selling & Collaboration
- Better Solution
Disclaimer
I have experienced in both operations and services. I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Deputy Manager
ICICIBANK Ltd
05.2023 - 07.2024
Senior Operations Analyst
BGSC (Barclays Global Service Centre)
11.2012 - 04.2023
M.C.A -
Valliammai Engineering College
B.C.A -
SRM Arts and Science College
HSC -
Jaigopal Garodia National Higher Secondary School
SSLC -
Jaigopal Garodia National Higher Secondary School
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