Arusha Rau
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Aiming to secure and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Business Analyst
Accenture India
01.2022 - Current
- Worked for Life Science/ Healthcare clients headquartered in the United States and Europe region over 2 years
- Spearheaded key initiatives and notably contributed to the creation of an Incident Reporting Form in the client ServiceNow Portal, and requirement gathering workshops for new Project Work Orders (PWOs)
- Prepared documentation for sprints (RS, FRS, Solution Implementation Plan/Summary) and create change requests for each release in Service Now
- Successfully transitioned legacy documents to new templates and provided support to the testing team in script executions
- Recognized for presenting Business KPIs monthly which included KPIs such as User License monitoring, Ticket Trend Analysis, and Average time to close Incidents and Service Requests, fostering transparent communication with stakeholders
- Provided adept assistance in handling ad hoc requests, contributing to the preparation of executive presentations aimed at showcasing project progress and outcomes to clients
- Conducted thorough analysis and estimations for quarterly Baseline reviews of each application, ensuring the ongoing optimization of processes and alignment with project objectives
- Generated ad-hoc reports to evaluate specific business requirements.
- Established Monthly Service Reports for the System Owners, effectively tracking ticket closure time and demand management
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Administrative Assistant
William Light Institute
01.2021 - 08.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Business Analysis Intern
Builders Academy Australia
07.2020 - 10.2020
- Enhanced project efficiency by identifying process improvements and implementing necessary changes.
- Assisted in data analysis and interpretation to support business decision-making processes.
- Developed detailed reports for management, providing insights into project progress and potential opportunities.
Customer Service Expert
Telstra Corp
04.2020 - 09.2020
- Enhanced customer satisfaction by promptly addressing and resolving issues.
- Boosted customer retention with exceptional service and timely resolution of concerns.
- Provided personalized assistance to customers, ensuring a positive experience with the company''s products or services.
- Increased customer loyalty through proactive communication and follow-up after issue resolution.
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
Business Development Representative
Ecare Careers
11.2019 - 01.2020
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Increased client base by identifying potential customers and initiating strategic outreach.
Software Engineer
HCL Technologies
05.2015 - 01.2017
- Support ERP system (SAP) for a diversified multinational mass media and entertainment conglomerate headquartered in California
- Run User Acceptance Tests, manage incidents and service requests through ITSM tools (ServiceNow), and generate daily weekly, and monthly reports to the management and client using Tableau Desktop
- Manage and own process documentation and onboard new team members
- Achievement- Recognized by the client for working single-handedly in the absence of the team to meet the organization's deadlines set for our business unit during the December 2015 floods in Chennai
Education
Master of Information Systems -
The University of Melbourne
Melbourne, Australia07.2019
Bachelor of Science - Information Technology
Anna University
Chennai, India05.2015
Skills
- Operations Analysis
- Pivot Tables
- Release Planning
- Consulting
- Project Management
- Microsoft Excel Mastery
- Data Visualization
- KPI Tracking
- Operational Reporting
- Technical Writing
- Business Process Mapping
- Data Analysis
- Requirements Gathering
Websites
References
ReferencesProvided on request.
Timeline
Business Analyst
Accenture India
01.2022 - Current
Administrative Assistant
William Light Institute
01.2021 - 08.2021
Business Analysis Intern
Builders Academy Australia
07.2020 - 10.2020
Customer Service Expert
Telstra Corp
04.2020 - 09.2020
Business Development Representative
Ecare Careers
11.2019 - 01.2020
Software Engineer
HCL Technologies
05.2015 - 01.2017
Master of Information Systems -
The University of Melbourne
Bachelor of Science - Information Technology
Anna University
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