CHRISTON SALDANHA
Account Manager
Bengaluru
Summary
Motivated Account Manager consistently increases revenue, maximizes productivity and optimizes customer satisfaction. Expert in customer relationship management and adept at upselling with consideration to client needs. Trained in conflict resolution and advanced sales techniques.
Overview
8
8
years of professional experience
2
2
Certifications
1
1
Language
Work History
Account Manager
Trellix, Formerly McAfee Software India Pvt Ltd
Bangalore
01.2022 - Current
- Understand the goals and GTM strategy of the McAfee sales
- Putting the Customer at the core
- Advising McAfee's customers via various channels on optimizing McAfee's product portfolio in the customer environment
- Work with departments such as new business sales, global support, LCS to ensure understanding and to improve customer success and adoption
- Make strategic outbound calls to current customers to guide adoption, value and client satisfaction with the ultimate goal of up-sell/Upgrade, cross-sell and subscription renewal
- Support and guide customers through the sales process – both subscription renewal and upsell/upgrade/cross-grade within subscription period
- Respond to inbound requests (emails and calls) from current customers in a programmatic coverage-based approach
- Grow customer engagement skills to overcome objections and retain customers; identify solutions to issues and concern.
Account Manager
McAfee Software India Pvt Ltd
Bangalore
09.2020 - 12.2021
- Understand the goals and GTM strategy of the McAfee sales
- Putting the Customer at the core
- Advising McAfee's customers via various channels on optimizing McAfee's product portfolio in the customer environment
- Work with departments such as new business sales, global support, LCS to ensure understanding and to improve customer success and adoption
- Make strategic outbound calls to current customers to guide adoption, value and client satisfaction with the ultimate goal of up-sell/Upgrade, cross-sell and subscription renewal
- Support and guide customers through the sales process – both subscription renewal and upsell/upgrade/cross-grade within subscription period
- Respond to inbound requests (emails and calls) from current customers in a programmatic coverage-based approach
- Grow customer engagement skills to overcome objections and retain customers; identify solutions to issues and concern.
Senior Executive
Happiest Minds Technologies
Bangalore
12.2017 - 08.2020
- Retain and grow the revenue by making strategic outbound calls to existing accounts and cross selling/up selling Happiest Minds’ various services and solutions
- Evangelize Happiest Minds’ services and solutions in tune with their business needs and strategy
- One of the key contact persons for all the assigned Strategic Accounts
- Constant interaction with the existing accounts and assist them by leveraging various internal support functions within Happiest Minds and thus taking care of the overall customer experience
- Analyze client industry and competitive research and information to facilitate rich client dialogue
- Prioritization of daily workflows, including all inbound and outbound calls, quotes and sales-related inquiries.
Business Development Consultant
Trigent Software
Bangalore
05.2017 - 11.2017
- Acquiring revenue from existing accounts through self-generated outbound efforts
- Helping IT leaders and management evaluate, design, implement and acquire technologies that solve their quickly evolving IT challenges
- Consultative solution selling to identify new opportunities in the market, prepare customized solution presentation to pitch for a larger engagement
- Support sales campaigns for onsite sales teams, work closely with field sales reps for account expansion, account mining and farming
- Work closely with domain heads during the sales cycle to address operational and deliverables
- Involved in Social Media Marketing
- Support activities that contribute to the overall success of the Sales Team
- Manage Sales campaigns like Events, Webinars, and Seminars etc
- Analysis in identifying needs/issues/concerns of existing clients and facilitating the right SME discussions to curb the issue
- Analyze customer needs in terms of current business challenges, identify opportunities and potential solutions
- Responsible for developing new business opportunities by facilitating SME discussions/one on one presentation / conference calls / video-con
- Business Development - Inside Sales
Accion Labs
Bangalore
06.2016 - 05.2017
- Focus on helping clients through sound digital (UI/UX, Cloud, Mobility, Re-Engineering, Product Management, etc.,) deployment strategies
- Coordinating with Business Unit Heads to determine necessary strategic sales approaches
- Prioritization of daily workflows, including all inbound calls, quotes and sales-related inquiries
- Providing pre-sales technical assistance
- Supporting the sales team in writing proposals and closing contracts
- Research and customization of service proposals for clients
- Communicating sales promotions to customers to grow average customer accounts
- Supporting marketing by attending trade shows, conferences and other marketing events
- Train the newly joined Inside sales team members.
Inside Sales Executive
ITC Infotech India Ltd
Bangalore
05.2014 - 06.2016
- Developing new business opportunities by effectively communicating solutions to leading manufacturing companies across Europe and North America
- Responsible for selling IT, Engineering and PLM solutions
- Researched clients' business issues and goals to offer appropriate solutions
- Attending tech conferences
- Prioritizing daily workflows, including all inbound calls, quotes and sales-related inquiries
- Communicating sales promotions to customers to grow average customer accounts
- Sales forecasting, goal setting and performance reporting for all accounts.
Sales Engineer
Neumatica Technologies Pvt. Ltd
Bangalore
12.2012 - 11.2013
- Identifying clients based on the products and customer applications
- Establishing new and maintaining existing relationship with customers
- Mapping solutions as per customer requirements
- Providing pre-sales technical assistance and product education
- Helping in the design of custom-made products
- Creation and presentation of demos on customer applications
- Working on RFPs and creating proposals
- Negotiating tenders and contract terms
- Working on POC
- Administering client accounts
- Meeting regular sales targets.
Education
B.E - Mechanical
St. Joseph Engineering College
Skills
Adaptability
Analytical Thinking
Change Agility
Client Relations Skills
Communication
Customer Service Management
Learning Quickly
Team Player
Time Management
Certification
CAED /CAMD /Ansys /CIM.
Accomplishments
1. Awarded Best BDM/ Inside Sales Executive for new business wins, target achievement, championing, competition tracking & reporting during the year 2018-19.
2. Performer of the month- November 2014, ITC Infotech India Pvt. Ltd.
3. Performer of the month- February 2015, ITC Infotech India Pvt. Ltd.
4. Represented under-13 Hockey team that participated in the state level competition held in
St. Aloysius College grounds Mangalore.
5. Represented under-16 Football team that participated in the district level competition held in Nehru Maidan grounds Mangalore.
Timeline
Account Manager
Trellix, Formerly McAfee Software India Pvt Ltd
01.2022 - Current
Account Manager
McAfee Software India Pvt Ltd
09.2020 - 12.2021
Senior Executive
Happiest Minds Technologies
12.2017 - 08.2020
Business Development Consultant
Trigent Software
05.2017 - 11.2017
Accion Labs
06.2016 - 05.2017
Inside Sales Executive
ITC Infotech India Ltd
05.2014 - 06.2016
Sales Engineer
Neumatica Technologies Pvt. Ltd
12.2012 - 11.2013
B.E - Mechanical
St. Joseph Engineering College