Manish

• I have been working in the Education and Skill Development Department with IPE Global Limited since February 2018
• IPE Global Limited is an international consulting firm in India, they are doing projects with various state governments and also, they are a very well-known, established firm in the international sector
• They have their project offices in various states and internationally too
• I am performing project management in Education and Skill Development projects and below is the list.
• Project: -Strengthening quality of Education Information Management systems Capacity building of state, district, and block teams on UDISE+ (UP) with a focus on preparing analytical reports, data cleaning and gap identification, through an agreed capacity development package
• Client: - UNITED NATIONS CHILDREN'S FUND (UNICEF)
• Duration: - September 2023 to running.
• Project: -Project Management Consultancy Services for National Programme for Civil Services Capacity Building, Government of India.
• Client: - Central Govt., Department of Personnel & Training Ministry of Personnel, Government of India.
• Duration: - August 2022 to running.
• Project: - Selection of an Agency to Establish a Project Management Unit to Support the STARTS project with Samagra Shiksha, Shimla, Govt Of Himachal Pradesh.
• Client: World bank - India, Govt Of Himachal Pradesh
• Duration: - September 2022 to running.
• Project: - Nagaland Education Project - The Lighthouse "Nagaland: Enhancing Classroom Teaching and Resources"(NECTAR) Deptt Of School Education, Govt Of Nagaland.
• Client: -World bank - India, Govt Of Nagaland. Duration: - October 2022 to running.
• Project: - Monitoring & Evaluation and learning services for the Premier League Primary Stars pilot in India.
• Client: - British Council & Premier League - IOD Parc, UK.
• Duration: - June 2023 to April 2024.
• Project: - Implementation support agency with SCRET, Bihar.
• Client: - World bank, Bihar Government.
• Duration: - July 2017 to December 2020.
• Project: - Consulting Services for Design and Delivery of Professional Development Training Programs for Teachers of Secondary/Higher Secondary Schools of Meghalaya Deptt Of Education, Govt Of Meghalaya.
• Client: - Asian Development Bank for Meghalaya Govt.
• Duration: - January 2018 to March 2021
• Project: - Training for Industry Linkage-Captive Placement and Entrepreneurship Support by engaging a Managed Services Operating Partner (MSOP), Govt Of Meghalaya.
• Client: - Asian Development Bank for Meghalaya Govt. Duration: - July 2019 to December 2020
• Project: - M&E consulting agency with Himachal Pradesh Kaushal Vikas Nigam (HPKVN) Shimla, Govt Of Himachal Pradesh.
• Client: - Asian Development Bank, Govt Of Himachal Pradesh.
• Duration: - Mar 2018 to running
• Project: - Technical Support Agency under Deen Dayal Upadhyaya Grameen Kaushalya Yojana (DDU-GKY), Uttarakhand State Livelihood Mission, Govt Of Uttarakhand.
• Client: - Lead Firm PwC.
• Duration: - Jan 2018 to Dec 2020.

My Job Responsibilities are mentioned below.

• Manage consultant's queries on all financial issues related to the project and the minimum team quantum handled is 50 consultants per day.
• Managing Administrative responsibilities for the project team and these projects are with various state governments (list mentioned above).
• Cost and Revenue Management in projects which includes the work profile of HR.
• Performing analysis on usage of data for invoice raising to the client with quality and time efficiency.
• Data backup calculations on a monthly as well as a quarterly basis to measure the performance of the project.
• Maintaining Burn sheets for final data re-check for the Project.
• Conducting induction with the project team to set speculations on targets.
• Payment reconciliation for monthly and quarterly.
• Maintaining database for Project teams and Vendors.
• Vendor Management.
• Analyzed project performance data to identify areas of improvement
• Managed projects from procurement to commission
• Planned, designed, and scheduled phases for large projects

• Task & Responsibilities: -
• I handled Central sales and National sales compliance projects for Comcast.
• I handled CHAT auditing team and performed analysis on chat.
• Doing analysis/monitoring to find out accurate Parameters and Behavior of Agents of Comcast.
• Maintaining pointer and final data re-check for the team.
• Resolving IT-related issues in the framework.
• Doing quality testing on different projects and helping to make a project in process.
• Doing calibration with the client as well as team members to increase efficiency.
• Ensuring compliance regarding the quality of resolution provided by Comcast technicians.
• Doing analysis on all non-measure time from Comcast a failure to avoid having a negative impact on individual customers or overall centre results for Comcast.
• Providing On- call training/ feedback to Comcast technicians to get better results.
• Providing advantages feedback to Comcast network engineers and different work centre managers to increase the performance and betterment of services to clients.
• Ensuring Enhanced Customer Satisfaction.
• Generating daily & weekly quality reports to share AHT (Average Handling Time).
• Meeting Client SLA with 100% Quality
• Providing training to new team members.

• Task & Responsibilities: -
• Handled the Service Quality Assurance project for AT&T
• Done analysis/measurement to find out the accurate mean time to repair the circuit.
• Ensuring compliance with regard to the quality of resolution provided by AT&T technicians.
• Done analysis on all non-measure time from an AT&T failure to avoid having a negative impact on individual customers or overall centre results for AT&T.
• Debugged Router Configurations as per protocols.
• Manage and analyze CNOC Events.
• Analyzed POP links and H2H testing.
• Ticket auditing is the validation of the resolution and the ticket management process (MTTR).
• Provided On- call training/ feedback to AT&T technicians to get better results
• Provided advantages feedback to AT&T network engineers and different work center managers to increase the performance and betterment of services to clients.
• Handled AT&T Quality report to reflect actual cost.
• Ensured Enhanced Customer Satisfaction.
• Generated daily & weekly quality reports to share AHT (Average Handling Time).
• Meeting Client SLA with 100% Quality.
• Provided training to new team members.

• Task & Responsibilities: -
• Taking timely system Reco
• For payable Value-Added Services
• ISDN PRI & BRI configuration & maintenance.
• Analyses of SW fault report for e.g., Customer fault, Network fault on daily basis.
• Worked on TTY of (LUCENT- 5ESS) and HUAWEI switch client for activation of wireline, Centrex, ISDN, Line Hunting Subscribers, and Value-Added Services within SLA.
• Huawei Cutovers efficiently which includes working on HLR’S Business Hall Interface which is a series of character string command lines provided externally by Huawei HLR
• These commands include defining a subscriber, querying and modifying subscription data, and other functions.
• Maintaining all databases during SW expansion or Up gradation.
• Preparing the details of subscriber data for Cutovers & interacting with various Departments for input and feedback.
• Interfacing with IT and Tech Centre department for software and commands issues related to Provisioning Department.
• Analysis & study of fault data at Switch level for fault resolution/Prevention.