Abhishek Pandey
Gurgaon, Haryana
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
8
8
years of professional experience
Work History
Team Leader
Revolut
03.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Held weekly team meetings to inform team members on company news and updates.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Team Leader
Vaco Binary Semantics
Gurgaon, Haryana
02.2023 - 02.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Solution Delivery Analyst (Fixed Term Contract)
Wipro
07.2022 - 12.2022
- Improved solutions delivery efficiency by streamlining project management processes.
- Presented comprehensive progress reports to stakeholders, maintaining transparency and fostering strong relationships throughout the project lifecycle.
- Utilized data-driven analytics to identify areas of improvement and optimize performance across projects.
- Established strong communication channels between clients and internal teams, facilitating open dialogue and rapid resolution of any concerns or issues that arose during the project lifecycle.
- Mentored junior analysts, fostering a collaborative team environment focused on continuous learning and growth.
- Evaluated the success of completed projects through post-implementation reviews, identifying lessons learned and opportunities for ongoing improvement.
- Streamlined documentation processes to enhance knowledge sharing among team members and foster long-term retention of key insights gained from past projects.
- Developed process improvement strategies to optimize efficiency across the team, resulting in a reduction of time spent on repetitive tasks and increased focus on high-value activities.
- Conducted regular stakeholder meetings to review progress updates, address concerns, and adjust project plans as needed, ensuring alignment with client needs and expectations.
- Optimized operational productivity and collaborated with staff to share and implement process improvements.
- Monitored project status and productivity while inspecting performances to decrease process discrepancies by 33%.
Team Leader
IGT Solutions
07.2018 - 04.2022
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Product Consultant (fixed Term Role)
Adecco India Pvt. Ltd. (Fixed term contract)
Gurgaon, Haryana
09.2017 - 10.2018
- Increased product adoption rates, identifying target markets and tailoring marketing strategies accordingly.
- Demonstrated products to help customers try out offerings before making purchases.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor Of Arts - English
Dr. Ram Manohar Lohia Avadh University
Ayodhya, UP06.2019
Skills
- Technical Support
- Quality Improvement
- Coaching
- Documentation And Reporting
- Mentoring
- Team Supervision
- Work Planning
- Shift Scheduling
- Employee Evaluation
- Coaching and Mentoring
- Performance Improvement
- Complex Problem-Solving
- Goal Setting
- Analytical Thinking
- Problem-Solving
- Giving Constructive Feedback
- Overseeing Daily Activities
- People Management
- Feedback Delivery
- Organizational Skills
- Excellent Communication
- Data Analysis
- Process Improvement
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Team Leader
Revolut
03.2024 - Current
Team Leader
Vaco Binary Semantics
02.2023 - 02.2024
Solution Delivery Analyst (Fixed Term Contract)
Wipro
07.2022 - 12.2022
Team Leader
IGT Solutions
07.2018 - 04.2022
Product Consultant (fixed Term Role)
Adecco India Pvt. Ltd. (Fixed term contract)
09.2017 - 10.2018
Bachelor Of Arts - English
Dr. Ram Manohar Lohia Avadh University
Similar Profiles
MEGHA HEGDEMEGHA HEGDE
FinCrime Analyst at RevolutFinCrime Analyst at Revolut
Shubham SharmaShubham Sharma
FinCrime Analyst – Investigations at RevolutFinCrime Analyst – Investigations at Revolut
Tuhin MondalTuhin Mondal
Support Specialist at RevolutSupport Specialist at Revolut