Avik Dutta
Hooghly
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious F&B Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
12
12
years of professional experience
4
4
Languages
Work History
F&B INCHARGE
PADMABATI AMUSEMENT PARK AND RESORT
11.2023 - Current
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Increased average table value by 45%
- Increased customer footfall by 65%
- Coordinated with catering staff to deliver food services for special events and functions.
- Helped in giving sale of of over 700000 per week
- Managed and lead team of over 47 staffs
Owner Of ROJBHOJ
ROJBHOJ QSR
10.2019 - 08.2023
- Launched successful promotional campaigns to boost visibility in local community, increasing brand awareness among potential customers
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards
- Supervised daily activities of restaurant and 35 employees
- Planned and executed strategies to increase customer loyalty and retention
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits
- Increased customer satisfaction by implementing high-quality service standards and staff training programs
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Coordinated with catering staff to deliver food services for special events and functions
ASSISTANT F&B INCHARGE
THE KHAIRI RESORT
08.2017 - 09.2019
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously
- Successfully juggled multiple tasks and priorities in high-pressure environment, consistently maintaining professional demeanor and high-quality service
- Implemented creative upselling techniques, driving sales of premium menu items and increasing overall revenue
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies
- Supported event planning and execution, assisting in arrangement of private parties and special occasions for guests
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations
- Trained new staff members on company policies and procedures
- Stocked and rotated food items according to expiration dates
F& B RESTAURANT MANAGER
THE SIMLIPAL RESORT
06.2016 - 07.2017
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings
- Collaborated closely with other departments within organization, such as marketing and finance, to achieve shared goals and maintain seamless operation
- Managed staff schedules and maintained adequate coverage for all shifts
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Managed minimum of 80 customers per day
ELECTRICAL SUPERVISOR (PROJECT)
ENGINEERING SYNDICATE
01.2013 - 03.2016
- Enhanced project efficiency by streamlining communication between team members and stakeholders
- Implemented quality control measures throughout all stages of projects, resulting in consistently high-quality deliverables for clients
- Conducted site inspections to verify adherence to regulatory standards and codes, maintaining strong compliance record throughout all projects
- Managed subcontractor relationships, ensuring timely delivery of services and alignment with project objectives
- Delivered projects on time and within budget by closely monitoring progress and adjusting plans as needed
- Evaluated project scope to estimate costs and set timelines for project delivery
Education
4 YEARS B.Tech.in electrical engineering. - Electrical Engineering
Academy Of Technology
Hugli, WB11.2011
High School Diploma -
Kalyani Central Model
Kalyani, WB05.2007
Secondary - Secondary Education
Kalyani Central Model
Kalyani, WB05.2005
Skills
- Food and Beverage Operations
- Money Handling
- Catering Services
- Quality Control
- Cost Estimation
- Cost controls
- Recipes and menu planning
Additional Information
08 years in F&B section.
Languages
English
Hindi
Bengali
Odia
Areas Of Interest
- Customer service
- Vendor management
- Manpower management
Computerskill
Basic knowledge of computer.
Personal Information
- Location Preference: Anywhere in West Bengal and Odisha.
- Date of Birth: 08/06/1989
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Father'sname
Rudra Nath Dutta
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Petpooja
Quote
Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursCareer advancementInterests
Travelling
Food
Timeline
F&B INCHARGE
PADMABATI AMUSEMENT PARK AND RESORT
11.2023 - Current
Owner Of ROJBHOJ
ROJBHOJ QSR
10.2019 - 08.2023
ASSISTANT F&B INCHARGE
THE KHAIRI RESORT
08.2017 - 09.2019
F& B RESTAURANT MANAGER
THE SIMLIPAL RESORT
06.2016 - 07.2017
ELECTRICAL SUPERVISOR (PROJECT)
ENGINEERING SYNDICATE
01.2013 - 03.2016
4 YEARS B.Tech.in electrical engineering. - Electrical Engineering
Academy Of Technology
High School Diploma -
Kalyani Central Model
Secondary - Secondary Education
Kalyani Central Model
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