Deependra Soni

• Maintaining seller reliability metrics (the seller is getting orders but not processing, not handing over to the logistics partner and canceling the orders, which affects customer experience).
• Maintaining the Seller's performance RTD, reattempts, and cancellation.
• Maintaining seller availability during the weekend or festive periods, who have not marked a holiday in the system to process the pending order and hand over the same to maintain the metrics.
• Packaging related to escalation people who are not adhering the flipkart SOP.
• Maintaining the listing blocking escalations for bad reasons (order cancelation, bad packaging quality, bad reviews etc).
• F-aasured related escalations (Seller has lost the F-assured and lost the listing visibility in flipkart buyer portal).
• First mile pickup related issues (Our logistics partners have not attempted to the sellers to picking the orders or partial pickup happening by logistics partners)
• Maintaining the CPD report (Customer promised delivery)
• Onboarding the sellers in FBF (fulfilled by flipkart) for better speed and customer experience (next day delivery).
• Working with the marketing teams to send communication to internal stakeholders and sellers who are part of Flipkart, related to poor reliability, bad packaging quality, and occasional availability.
• Working with the line haul team to schedule and assign a vehicle to pick up the products from the seller's warehouse.
• Enabling the MSP (Multi Service profile) tab for people who are dealing with multi-products like 'Air conditioners'.
• Handling the sellers or internal stakeholder escalation for seller account or location activation.
• Maintaining the monthly and weekly report related to new seller onboarding in FBF, RTD, and Reattempts breaches.
• Handling the 13 team members and achieving the targets and controlling the breach threshold %.

Packaging initiative:

• Led cross-functional teams in developing new products and services or improving existing ones.
• Launch of new label size - To reduce seller CoDB by 0.15/order and reduce efforts of relabeling at the supply chain.
• Involved in some testing pilots from transition of seller to new eligibility criteria, GMV stability.

• I worked at Flipkart and Amazon Dashboard to process orders related to Appliances products.
• Managing the inventory stock report.
• Creating a promotion coupon and applying it on the Flipkart and Amazon dashboard.
• Handling the offline customer who has purchased an Air Conditioner.
• Handling customer queries related to installation.
• Managing purchase invoices.
• Managing the sales team members and achieving the sales target.
• Handling the warehouse team, who were packaging the orders.
• Handling the logistics partners who come for pickup and handover the product.
• Maintaining the monthly report targets vs. achievements.
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• Reviewed customer feedback surveys for insights into improving service delivery processes.

• I worked at Flipkart and Amazon Dashboard to process orders related to air conditioner products.
• Managing the inventory stock report.
• Handling the offline customer who has purchased an Air Conditioner.
• Handling the installation queries.
• Managing purchase invoices.
• Managing the sales team members and achieving the sales target.
• Developed and implemented successful sales strategies to maximize customer satisfaction, revenue growth, and market share.
• Analyzed market trends to identify new opportunities for growth.

• I worked at Flipkart and Amazon Dashboard to process orders related to home automation products.
• Managing the inventory stock report.
• Handling the warehouse team, who were packaging the orders, and handing them over to logistic partners.
• Implemented processes for cross-selling products or services based on customer needs.
• Responded promptly to inquiries from potential customers about product features or pricing plans.
• Identified new potential markets and developed plans for targeting them.
• Cultivated relationships with existing customers to encourage repeat business.
• Handling the returned products.
• Handling offline customers who have purchased a home automation device.