Omer Shaikh
CS Lead
Hyderabad,Telangana
Summary
Service-oriented Customer Support Representative with 2.6+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Amazon.com.au
09.2020 - 06.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
SME
Amazon.com.au
06.2022 - 11.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Gathered and organized supplementary material to support structured lessons.
CS Resolution Specialist
Amazon.com
11.2022 - Current
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone / email & chat.
- Helped implement Lead Contact skill for Australia OU
Education
B.TECH - Mechanical Engineering
Lords Institute of Engineering And Technology
09.2024
High School Diploma -
NIRMALA MEMORIAL FOUNDATION
Kandivali(E), Mumbai04.2017
Skills
- Customer Service Excellence
- Inbound Call Answering
- Organizational Skills
- Audit Processes
- Course Materials and Supplies
- Team Leadership
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
CS Resolution Specialist
Amazon.com
11.2022 - Current
SME
Amazon.com.au
06.2022 - 11.2022
Customer Service Associate
Amazon.com.au
09.2020 - 06.2022
B.TECH - Mechanical Engineering
Lords Institute of Engineering And Technology
High School Diploma -
NIRMALA MEMORIAL FOUNDATION
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