Himanshi Mehta
Gurgaon
Summary
Customer Success and Business Development professional with 10+ years of experience in SaaS, cybersecurity, and IT operations. Skilled at driving customer engagement, adoption, and retention through digital-first programs, playbooks, and scalable initiatives. Proven ability to manage large customer segments, monitor health metrics, and partner with cross-functional teams to deliver measurable value. Strong background in Salesforce, campaign execution, and account strategy with expertise in networking and security solutions.
Overview
28
28
years of professional experience
Work History
Account Development Manager
OpenText
10.2023 - Current
- Manage customer relationships across digital-first engagement channels (emails, events, campaigns, partner collaboration) to drive product adoption and retention.
- Segment accounts based on usage and business needs, ensuring targeted outreach to CIOs, CISOs, IT Directors, and Architects.
- Identify customer pain points in cybersecurity (Zero Trust, IAM, DPDP compliance) and ITOM (AIOps, Observability) to align value propositions.
- Partner with marketing and alliances teams to execute campaigns, webinars, and scaled GTM programs.
- Track customer interactions in Salesforce and report on engagement metrics, pipeline contribution, and revenue influence.
Account Development Manager
HCL Technologies
04.2021 - 09.2023
- Executed scaled outreach campaigns (calls, LinkedIn, events, webinars) for cybersecurity and endpoint management solutions.
- Built strong relationships with IT and Security leaders while identifying adoption challenges and escalating to CSMs/solution architects.
- Partnered with marketing and channel teams to design targeted customer engagement programs.
- Achieved KPIs in customer meetings, qualified opportunities, and pipeline contribution.
- Reported insights on adoption trends, competitive activities, and customer needs to leadership.
Sales Development Representative
Microfocus
03.2019 - 04.2021
- Managed scaled customer engagement for Enterprise DevOps and Security business units.
- Designed playbooks and digital campaigns to nurture prospects through the adoption lifecycle.
- Provided regular reporting on engagement, pipeline health, and campaign success rates.
Operations Manager
Arvato Bertelsmann
10.2017 - 03.2019
- Oversaw customer operations, ensuring adherence to SLAs and timely escalation resolution.
- Conducted customer business reviews, tracked KPIs, and implemented scalable workforce solutions to improve service delivery.
- Managed service delivery, escalations, and ensured consistent client satisfaction.
Sr. Business Consultant Inside Sales
Chrysalis HRD
01.1998 - 01.2017
- Onboarded and managed new clients, developed sales strategies, and grew accounts.
Operations Coordinator
Doon Consulting
01.1998 - 01.2017
- Designed reporting processes, standardized client deliverables, and trained teams for seamless campaign execution.
Business Manager
Credit India Pvt. Ltd.
01.1998 - 01.2017
- Managed customer relationships, ensured SLA adherence, and improved client satisfaction scores.
Education
B.Com. - Commerce
Maharishi Dayanand University
GNIIT - undefined
NIIT
Skills
- Customer Success & Scaled Engagement Programs
- SaaS Adoption & Retention Strategies
- Customer Segmentation & Health Monitoring
- Campaigns, Webinars & Playbooks
- Cross-functional Collaboration (CS, Product, Sales, Marketing)
- Salesforce, LinkedIn Navigator, CRM Tools
- Market Research & Customer Insights
- Communication & Stakeholder Management
Languages
English (Fluent)
Hindi (Fluent)
Punjabi (Fluent)
Timeline
Account Development Manager
OpenText
10.2023 - Current
Account Development Manager
HCL Technologies
04.2021 - 09.2023
Sales Development Representative
Microfocus
03.2019 - 04.2021
Operations Manager
Arvato Bertelsmann
10.2017 - 03.2019
Sr. Business Consultant Inside Sales
Chrysalis HRD
01.1998 - 01.2017
Operations Coordinator
Doon Consulting
01.1998 - 01.2017
Business Manager
Credit India Pvt. Ltd.
01.1998 - 01.2017
GNIIT - undefined
NIIT
B.Com. - Commerce
Maharishi Dayanand University
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