Lo Keammerer
Crown Point
Summary
Tier 2 Technical Support Specialist with a strong track record of solving complex issues in high-volume environments. Skilled at de-escalating situations, leading by example, and consistently ranking as one of the top performers on my team. I bring a customer-first mindset, sharp problem-solving skills, and the ability to spot process gaps and improve them.
💻 Known for being resourceful and fast—whether it’s advanced troubleshooting, network diagnostics, or managing escalations. I thrive in pressure situations, stay adaptable, and communicate clearly so customers leave the interaction feeling supported.
✔️ Strengths: technical troubleshooting, process improvements, team collaboration, and making sure clients walk away with real solutions (not just quick fixes).
Overview
18
18
years of professional experience
1
1
Certification
Work History
TIER 2 TECHNICAL SUPPORT SPECIALIST
Verizon Wireless / Continuum Global Solutions
11.2021 - Current
- Earned a promotion to Tier 2 Technical Support Specialist by addressing complex technical issues and efficiently managing multiple support ticket queues, demonstrating strong customer support experience.
- Excelled in customer service by consistently ranking among the top tier of agent survey results, showcasing empathetic handling of escalated queries and leveraging analytical skills to monitor performance metrics.
- Managed multiple priorities and maintained high accuracy while resolving technical escalations through effective use of ticketing systems, ensuring compliance with established service levels.
- Achieved consistent positive performance reviews from both customers and management, reflecting a commitment to delivering top-notch support services and operational excellence.
EXECUTIVE ADMIN ASSISTANT
Cardinal Logistics LLC
01.2020 - 10.2021
- Managed and streamlined data entry processes, creating billing invoices and utilizing various software, including Data Systems and Smartboard TMS Transportation Management Systems.
- Led the recruitment process, overseeing all aspects from applicant initiation to onboarding assessment, applying key skills to secure new hires.
- Exhibited exceptional organizational abilities by managing document filing, organizing and labeling, and maintaining a certified typing speed of 65 words per minute.
- Delivered high-quality customer service by handling incoming calls and performing personalized tasks for individual supervisors as per their specific requirements.
FRONT OF HOUSE/ DELIVERY COORDINATOR
JIMMY JOHN'S LLC #4
05.2019 - 07.2021
- Excelled in a multi-faceted role encompassing delivery driving and order processing, demonstrating effective time management and organizational skills while leading the front of house team to improve service efficiency.
- Thrived in a high-velocity environment by ensuring excellent customer service through proficient cash handling and prompt response to phone inquiries.
- Coordinated delivery operations while maintaining focus on long-term career development, utilizing strong organizational skills to optimize income potential.
PINK LEAD SALES ASSOCIATE
Victoria's Secret- Merrillville, Indiana #3
02.2018 - 04.2019
- Welcomed and informed customers about ongoing promotions, contributing to enhanced customer experiences and increased sales.
- Managed inventory and product familiarity, fostering efficiency in transaction processes and boosting customer satisfaction.
- Cultivated new client relationships by actively engaging with potential customers and emphasizing the benefits of product offerings.
- Consistently achieved monthly sales targets by implementing effective sales strategies and maintaining comprehensive product knowledge.
RECEPTIONIST/ OFFICE ASSISTANT
Acura Dealership of Merrillville #2
01.2016 - 11.2018
- Managed front desk operations with professionalism by engaging with customers both in person and over the phone, thereby enhancing communication and customer support skills.
- Handled scheduling, document management, and administrative tasks efficiently, demonstrating strong attention to detail to support office operations.
- Operated multiple software systems for scheduling, customer management, and internal communication, showcasing adept multitasking capabilities.
SERVER/ FRONT MANAGER
Pavs Grill
Crown Point
03.2008 - 05.2013
- Oversaw a diverse range of responsibilities including cooking, cleaning, serving, and hosting, which honed multitasking and time management skills.
- Provided exceptional customer service by managing phone queries and taking orders, thereby enhancing communication and customer handling proficiency.
- Developed proficiency in cash handling and scheduling, fostering a comprehensive understanding of financial transactions and organizational logistics.
Education
Business Management & Administration -
Indiana University Northwest
High School Diploma - General Core 40 + Academic Honors
Crown Point High School
Skills
- Loves a challenge
- Out of the box thinker
- Quick witted
- Driven to succeed
- Extrovert
- ENFJ
- Detail oriented
- Faster learner
- Innovative leader
- People person
- Likes to win
- Tech
- Digital
- Service Savvy
- Customer Support Experience
- Ticketing Systems
- Analytical Skills
- Payments Knowledge
- Marketing
- SEO
- Video Content Creation
- Video Editing
- Network troubleshooting
- Attention to detail
- Time management
Certification
- Working Towards: Project Management for Beginners, PMI, Learning project management basics for planning and execution
- 68 Wpm Typing Certificate, 01/01/22
- Fundamentals of Digital Marketing Certificate, Google Digital Garage, Completed
- HubSpot Academy Course, Completed, 10/01/21, Learned inbound marketing, content strategy, and social media engagement
Websites
Timeline
TIER 2 TECHNICAL SUPPORT SPECIALIST
Verizon Wireless / Continuum Global Solutions
11.2021 - Current
EXECUTIVE ADMIN ASSISTANT
Cardinal Logistics LLC
01.2020 - 10.2021
FRONT OF HOUSE/ DELIVERY COORDINATOR
JIMMY JOHN'S LLC #4
05.2019 - 07.2021
PINK LEAD SALES ASSOCIATE
Victoria's Secret- Merrillville, Indiana #3
02.2018 - 04.2019
RECEPTIONIST/ OFFICE ASSISTANT
Acura Dealership of Merrillville #2
01.2016 - 11.2018
SERVER/ FRONT MANAGER
Pavs Grill
03.2008 - 05.2013
Business Management & Administration -
Indiana University Northwest
High School Diploma - General Core 40 + Academic Honors
Crown Point High School