Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Arpita Vashishtha

Customer Service Specialist
Hathras,UP

Summary

With an experience of 3+ years, I am looking forward to leveraging my skilled expertise to offer the highest quality of service and contributing to the growth of the company.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Customer Service Specialist

Wipro
Noida, Uttar Pradesh
08.2018 - Current


  • Assisted customers over web chat with health and insurance coverage details, enrollment process, defined benefits, and defined contribution.
  • Supported more than six critical clients (United Airlines, US Bank, L3 Harris, General Mills, Luxottica, Colgate Palmolive, The Home Depot, Accenture).
  • Achieved high satisfaction rating through proactive resolutions of customer issues.
  • Addressed customer resolutions by creating ticket and follow up.
  • Provided on floor support and conducted training for peers.
  • Prepared daily reports for monitoring team performance.


Education

BBA - Human Resources Management

GLA University
Mathura, Uttar Pradesh
08.2015 - 05.2018

Skills

Team support

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Certification

Completed BBA by securing second position with 91.5%

Timeline

Customer Service Specialist

Wipro
08.2018 - Current

Completed BBA by securing second position with 91.5%

05-2018

Internship with Axis Bank for two months

07-2017

BBA - Human Resources Management

GLA University
08.2015 - 05.2018

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Arpita VashishthaCustomer Service Specialist