NEIL SINCLAIR MARTIN
Assistant Vice President- F&A Operations
New Delhi
Summary
20+ years of rich experience in multiple roles and capacities serving global clients across industries such as Defense, Telecommunications, Software and Manufacturing. Key areas include Operational Excellence - Order to Cash (15 yrs) and Procure to Pay (8 yrs), Record to Report (4 yrs). Drive revenue and profitability through Lean Digital Transformation and Continuous Improvement offerings. Improve customer satisfaction by building a strong ecosystem of outcome based end to end solutions in Finance Outsourcing through adoption of Robotics Process Automation, Digital Transformation and Lean Six Sigma methodologies.
Overview
23
23
years of professional experience
Work History
Assistant Vice President- F&A Operations
Genpact Ltd
01.2020 - Current
- Service Delivery Leader for Global Healthcare MNC- Successively driving a team of 150+ employees in multiple Finance Verticals- Accounts Payable, Accounts receivables and General Ledger
- Established seamless end to end service delivery of Procure to Pay and Order To Cash Processes for Manufacturing, Consumer Electronics and Software clients
- Business Transformation through Continuous Improvement initiatives - Robotics Process Automations and Lean Six Sigma
- Responsible for driving cost initiatives and maintaining high Net Promoter Score (8/10) through strong delivery focus and continuous improvement projects
- Responsible for driving revenue and cost efficiencies fostering strong and close client connect through effective governance and relationship building.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Control and Compliance- Successfully led PWC and E&Y audits as per contract with client
- Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry trends and best practices.
Deputy Group Manager- Finance Operations
IBM India Pvt Ltd
09.2010 - 01.2020
- Finance Leader for cement manufacturing giant- Managing a team of up to 70 employees in Procure to Pay vertical
- Successfully Managed Fortune 500 clients across North America, Europe and Asia Pacific countries with multi million dollar deals up to a maximum of $23 MN
- Established seamless end to end service delivery of Procure to Pay and Order To Cash Processes for Manufacturing, Consumer Electronics and Software clients
- Business Transformation through Continuous Improvement initiatives Robotics Process Automations, Cognitive Analytics, Lean Six Sigma
- Responsible for driving cost initiatives and maintaining high Net Promoter Score (8/10) through strong delivery focus and continuous improvement projects
- Responsible for driving revenue and cost efficiencies through Strong and close client connect through effective governance and relationship building Training and motivation of leads and managers through strong daily connect, governance and employee engagement - THINK 40, Six Sigma, Blockchain, Center led initiatives, Career Path, Brilliant at Basics Attrition management through effective employee engagement methodologies Control and Compliance- Client mandated audits (Internal & External), Key Controls in Operations (IBM KCO)
- Maintained agile, responsive organization with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies
Manager Support Services
Science Applications International Corporation
01.2008 - 09.2010
- Transitions and stabilization of process outsourcing - Collections, Billing, Contracts & Procurement for SAIC US/UK Business units
- Continuous Improvements through Lean projects and automations
- Coached employees through day-to-day work and complex problems
- Tracked and documented metrics, and evaluated trends
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Developed internal requirements which complied with Lean Six Sigma standards to minimize regulatory risks and liability across program
- Managed 25 employees through operational excellence, restricting attrition to
Process Lead
ADC Telecommunications
06.2006 - 01.2008
- Successfully managed and motivated team of 15 employees (including 2 Team Leaders) to consistently achieve monthly cash collections target
- Improving cash collections efficiency by analyzing and strategizing high dollar value customers and reducing different debt aging buckets
- Quality Control and Team performance through effective management reporting
- Timely execution and distribution of all process and people performance dashboards
Process Expert - Accounts Receivables
GE Capital International Services
01.2002 - 05.2006
- Singe desk role and responsible for cash collection and applications for US, Canada, Brazil and Australia of GE Rail business
- Improving cash collections efficiency by analyzing and strategizing high dollar value customers and reducing different debt aging buckets
- Forecasting on monthly basis, outstanding dues of customers and setting daily targets to achieve Days Sales Outstanding (Corporate DSO)
- Ensuring daily Unidentified and Unapplied cash received is applied with SLA and cleared from lockbox
- Adherence and compliance of Bad Debt Reserves and Bad Debt Write off as per AR policy
- 2.5 years as Process Specialist in Credit and Collections for GE Fanuc Automation
- 1 Year of Customer Service with GE Appliance Business
Education
Post Graduate - Business Administration & HR
Symbiosis University
Pune, MHBachelor of Commerce (Honours) - Accountancy, Mathematics, Economics
St. Xavier's College
Kolkata, WBIntermediate - undefined
St. Xavier's Collegiate School
Kolkata, WBSkills
- Operations Management-OTC and PTP
- Six Sigma Green Belt Certified
- Project Management- Finance Outsourcing
- Senior Leadership-Executive Presence
- Client and contract management - multi-million dollar deals
- Recruitment / human resource
Accomplishments
- Selected to lead as Global Service Leader of $40Mn new deal for world's fourth largest cosmetic conglomerate (South Africa and Europe market) as a result of successful delivery of end to end process through business innovations and agility, 10/2021
- Delivered $1.2MN in savings in recovery of duplicate payments to suppliers leveraging algorithm-based tools (ACL) and data analytics methodologies for analysing and mapping bank statements and accounting transaction
- Driven cost efficiency through successful deployment of bots and end to end solutions resulting in 102 resources to 81 (2020 & 2021) 45 resources to 32 (2017 & 2018)
- Ambassador for Genome (Genpact in house training eco system) for training and certifications of 300+ department employees
- Six Sigma Green Belt Certified, 2014
- Successfully Implemented Blue Prism RPA in Invoice Processing for single line POs which comprised 30% of monthly volume resulting in a savings of $200k till end of the contract
- Eminence and Excellence Award, Q3/2019
- Retention Champion Award and led multiple Employee Engagements initiatives for centre (Leadership Connect 2018)
- Successful implementation of Dialer resulting in increase of 30% cash collections
- Successful implementation of temp staffing in 2012 across transaction oriented processes resulting in an annualized savings of $763K
- Successfully implemented profitable Six Sigma Lean projects (Credit and Collections) resulting in savings of a maximum of $67500 annually
- Led my team to achieve lowest ever past due balance in ADC history of $7MN with record ageing of 93:07 (CEO recognition)
Timeline
Assistant Vice President- F&A Operations
Genpact Ltd
01.2020 - Current
Deputy Group Manager- Finance Operations
IBM India Pvt Ltd
09.2010 - 01.2020
Manager Support Services
Science Applications International Corporation
01.2008 - 09.2010
Process Lead
ADC Telecommunications
06.2006 - 01.2008
Process Expert - Accounts Receivables
GE Capital International Services
01.2002 - 05.2006
Bachelor of Commerce (Honours) - Accountancy, Mathematics, Economics
St. Xavier's College
Intermediate - undefined
St. Xavier's Collegiate School
Post Graduate - Business Administration & HR
Symbiosis University
Similar Profiles
ALEKSHYA MISHRAALEKSHYA MISHRA
TECHNICAL ASSOCIATE at Genpact LtdTECHNICAL ASSOCIATE at Genpact Ltd
RANJAN GADAMRANJAN GADAM
Sr. Manager Lean Digital Transformation at Genpact LtdSr. Manager Lean Digital Transformation at Genpact Ltd
Nithya SankaranNithya Sankaran
Manager at Genpact LtdManager at Genpact Ltd