Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Vinay Dabhade

Vinay Dabhade

Pune

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Business-oriented Associate Manager trained to handle various issues and remain level-headed. Offering over 13 years of expertise overseeing claims for organizations in the P&C insurance. An enthusiastic personality with skills in Operations Management and Stakeholder Management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Associate Manager

Allstate India
Pune
01.2023 - Current
  • Developed and implemented strategies to ensure cost-efficient operations by Identifying opportunities on lost cost accuracy which will improve combined Ratio
  • Analyzed Auto claims data to identify trends and areas for improvement.
  • Managing Transitions within the business which help reduce hand offs and reduce claims cycle
  • Created monthly reports outlining progress on key initiatives.
  • Created presentations summarizing quarterly results for senior leadership teams.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Aided senior leadership during executive decision-making process by generating daily reports to
  • Recommend corrective actions and improvements for lost cost accuracy.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Hired and onboarded team members to meet immediate and expected demand.

Sr. Team Lead

Allstate India
Pune
10.2017 - 12.2022
  • Expertise in developing procedures, service standards and operational policies, with a proven track record of planning & implementing effective control measures to reduce running costs of the division
  • Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores
  • Proficient in designing and conducting customized training programs geared towards optimizing knowledge & operational efficiencies of international client organizations
  • Ability to interact with people of diverse backgrounds, cultures & professional levels and adaptable to new technologies
  • Advises the management on business strategies promotes organization among customers & vendors and drives organization mission through employees & supports motivation of employees in organization
  • Coaching with a goal of transferring core people management skills & Shares responsibility for development and implementation of the strategic staffing plan.

Team Manager

Jardine Lloyd Thompson
Pune
12.2015 - 10.2017
  • Leading a team 23 members guiding them in professional aspects to perform well
  • Handling Pension service team & attending escalated emails and ensuring satisfaction of the customer
  • Helped in in house migration of the process & Ensuring the maintenance of the department quality standards & meeting all within SLA.

Assistant Manager

WNS
Pune
06.2014 - 12.2015
  • Leading a team 35 members guiding them in professional aspects to perform well and attending escalated emails and ensuring satisfaction of customer also conducted forecast analysis for upcoming volumes and planning to complete the same with stipulated time
  • Ensuring the maintenance of the department quality standards, meeting all within SLA & Developed matrix's on weekly basis & provided the report to concerned Team & Senior Management
  • Played a vital role in managing the close transactions within 2 business days upon receipt of the project on checks to be issued to the clients.

Assistant Manager

EXL
Pune
06.2012 - 05.2014
  • Leading a team 28 members guiding them in professional aspects to perform well
  • Attending escalated emails and ensuring satisfaction of customer & Identifying the process improvement ideas in the team
  • Ensuring the maintenance of the department quality standards & meeting all within SLA
  • Discussing weekly and monthly performance with clients & Forecast analysis of the volumes, attrition and issue within the team.

Education

M.Com -

Pune University
01.2010

B.Com -

Pune University
01.2008

Skills

  • Strategic Planing Budgeting & Forecasting
  • Advanced Excel, Visio Creating VSM & Powerpoint
  • Customer Relationships Client Retention
  • Root Cause Problem Solving - DMIC Methodology
  • Operations Management
  • Project Management
  • Team Building Stake holder Management
  • Domain Knowledge Development
  • Risk Management Identification FMEA
  • Strategic Planning

Accomplishments

  • Transitions - FUSD I Follow up on Subro Demand, 2021 - Present, Successful Transition of FUSD with a FTE of 100+ and a avg volume of 20,000 per month. Highlights of the process was i monitored multiple tasks and training, and attending multiple Stateside calls in action of Manager.
  • Transitions - Renew New Arb Filing - RNAF, 2019 - 2020, Successful Transition of RNAF team with a FTE count of 6 with an Avg volume of 480+ per day - Highlights of the transition was the team was able to clear backlog of over 3000 claims that was handed over during transition.
  • Transitions - Follow Up on Expected Recovery - Phase 16, 2018 - 2019, Successful Transition for Phase 16 - FUER with 2 FTE's with an Avg Volume of 140+ claims per day.
  • Transitions - Subro Defer Response Task, 2018, Successful Transition for Subro Defer Task for Collision and Bodily Injury Coverages with an FTE of 11 - Average volume of 500+ per day
  • Transitions - Carrier Discovery in CDR - Subro, 2017 - 2018, Successfully carried out a transition of carrier discovery task consisting volume of 100+ claims per day with a FTE of 3
  • Band Progression - C1 to C2, 04/2021, Promoted to Sr. Team Leader In Allstate
  • Managed 3 transition successfully this year with 100% compliance

Certification

  • Scrum Master Certified
  • AINS Certified
  • Pursuing PMP

Timeline

Associate Manager

Allstate India
01.2023 - Current

Sr. Team Lead

Allstate India
10.2017 - 12.2022

Team Manager

Jardine Lloyd Thompson
12.2015 - 10.2017

Assistant Manager

WNS
06.2014 - 12.2015

Assistant Manager

EXL
06.2012 - 05.2014

M.Com -

Pune University

B.Com -

Pune University

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Vinay Dabhade