FAIZAL P. P
Dubai
Summary
Seasoned System Engineer with a robust background in IT Infrastructure Support and a proven track record at Emirates NBDJ, enhancing system efficiency and user satisfaction. Expert in Windows Server Administration and VMware, coupled with exceptional problem-solving abilities. Demonstrated success in deploying critical updates and managing IT solutions, ensuring operational excellence and security.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Systems Engineer
VNSA TECHNOLOGIES
01.2021 - 01.2023
- Infrastructure Management: Monitored and maintained cloud (AWS, Azure, GCP) and on-prem systems.
- Automation: Automated tasks using Python, Bash, PowerShell, Ansible, Terraform.
- Monitoring: Set up Prometheus, Grafana, CloudWatch to track and resolve performance issues.
- Collaboration: Worked with DevOps to deploy and troubleshoot applications.
- Security: Managed user accounts, permissions, and access control.
- Backup & Recovery: Conducted backups and disaster recovery testing.
- Optimization: Improved system performance and reduced costs.
- Documentation: Documented processes and incident resolutions.
- Support: Provided 24/7 support to resolve critical issues.
Infrastructure Support
First Abu Dhabi Bank
Abu Dhabi
01.2018 - 01.2020
- Provide technical support to 1000+ end users by resolving incidents and service requests assigned to IT Field Support team through Manage Engine and HP ITSM system
- Maintain inventory of published software in Citrix environment related to Data Migration and UAT
- Deploy Windows 7/8/10 service packs, patches, and updates on all end-user workstations
- Manage resource allocation for IT Support in Data Migration, DR site and UAT rooms
- Installation, maintenance and support of IT equipment for all Branches
- Install, configure and troubleshoot Evault and Business application on end-user devices; workstations and Smart Phones, and provide knowledge transfer to end users
- Responsible to analyze user requirements, perform feasibility study, design, develop, implement and Maintain all application software
- Handling daily operations of Integration including user provisioning, data leak protection, hardware Facilitation and floor support
- Install, configure various Core Banking Thick Client and Thin Client such as T24 BPMS, ICCS etc
- Support for Islamic HO Branch and Back Office, User level and System Application Support
System Engineer
Emirates NBDJ
Dubai
01.2018 - 01.2020
- Provide technical support to ENBD HO end users by resolving incidents and service Request
- Install and Configure the Core Banking Applications such as FinOne, BPS, ICCS etc
- Deploy Windows 7/10 service packs, patches, and updates on all end-user workstations
- Deploy and Configure Vmware Airwatch Mobile Email Access Application
- Create the User profile and provide the activation Code for Corporate and BYOD Devices
- Install, configure and troubleshoot Symantec and Business application on end-user devices and Smart Phones, and provide knowledge transfer to end users
- Responsible to Configure Users new Pc’s, IPAD, Surface Pro as per ENBD Policy
- Handling daily operations of Branches and Back office including user provisioning, outlook Issues Hardware Problems
- Install, configure and troubleshoot Avaya IP telephones of variant models
- Vendor coordination for DELL, Kyocera for device hardware related issue
- Administration of Good Application and Vmware Airwatch console
- Configure and troubleshoot all End User Applications
- Support for all Avaya IP Phone Issues
- Provide the Support for End Users based on Remedy Request
- Maintain all systems clear Pass and Antivirus status green
- Provide the Remote support via Sccm RDP Tool
System Engineer
NESS Technologies
Bangalore
08.2015 - 01.2018
- Company Overview: http://www.NESS.com
- Administration of VMware 5.5 cloud server Infrastructure
- Troubleshoot corporate network administration and management
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
- Administration of WDS Server, Experience in WSUS
- Managing production servers using NetScaler Load Balancer tool
- Managing 200 Ecommerce production server ecommerce
- Netapp Basic Administration
- Management tools Jenkins, JIRA
- Monitoring and managing sites and server by using Pingdom alert Tool and Splunk 6.4.2
- Experience in RAID levels RAID 0, RAID 1, RAID 5, RAID 10
- Process Management and monitoring systems using Symantec Backup Exec 2012
- Proficient in handling escalated calls and provide Technical Support
- Knowledge of UNIX and Linux Basic & Networking Commands
- Administration Office 365 console
- Administration of Windows server, DNS, DHCP, Fileserver
- Gorup policy, Patching
- Experience in AWS cloud Computing
- Administration of SQL server 2008 R2, FTP, IIS 7.5, Microsoft Visual studio, SAP
- Report management sharing daily and weekly and monthly basis to clients
- Http://www.NESS.com
System Administrator & Network Engineer
INTERNET BUSINESS JAPAN CO.LTD
Bangalore
09.2014 - 08.2015
- Install and Configure windows server AD
- Creating users, groups, permissions, ACL special permissions
- Managing and Monitoring Fortigatet UTM
- Install and configure SVN server
- Proficient in handling escalated calls and provide Technical Support
- Troubleshoot LAN/ WAN connectivity issues
- Implementing and Managing IP Address, Users accounts and permissions and policies
- Monitoring server backup’s daily, weekly, monthly basis
- Ticket management & Responsible for achieving and maintaining call statistics like number of calls answered, number of cases closed or issues resolved SLA
- Participated ISO 27001 Audits as Role of ISM
- Managing windows server administration and group policy
- Install and upgrade all Microsoft applications also third party applications
- Create, change, and delete user accounts per request
- Vendor coordination for HP, DELL, Lenovo for device hardware related issue
System Administrator
NIIT Technologies
Bangalore
09.2011 - 02.2014
- Hands on Experience Active Directory on Microsoft Windows Server 2008 R2
- Coordinate and install cards, printer, drivers, memory, peripheral equipment and software into stand-alone or network connected PC’s
- Managing and maintaining corporate Networking infrastructure and Wi-Fi devices
- Based on user requirement we setup and configure the Linux and Windows server
- Repair and recover from hardware or software failures
- Coordinate and communicate with impacted constituencies
- Install and configure the outlook and backup/ restore
- Performing scheduled activity daily basis
- Maintain the MacAfee EPO Server Console
- Configure and troubleshoot VPN access for domain environment
- Configure roaming profile and home folder access
- Perform backup Using IBM ArcServer backup software
- Worked as 24/7 Support team documenting customer problem information, recommendations
Education
M.Sc. IT - Information Technology, IT Security
Manipal University
Bangalore, India01.2013
Bachelor of Commerce (B.Com) - Co-Operation
Kannur University
Kerala, India01.2010
Grade 12 -
Nithyananda English Medium
Kannur, India01.2005
Skills
- Windows Server Administration
- IT Infrastructure Support
- Application and network support
- Devops
- Technical Support
- VMware
- UAT Infra Support
- Fortigate UTM
- Networking and Security
- End User Support
- Monitoring Tools
- Windows
- Linux OS
- VOIP
- Jenkins
- MS Office
- Oracle
- SQL Server Configuration
- Nagios
- Splunk
- Pingdom
- Keynote
Academicsandtrainings
- M.Sc. IT (Information Technology), 2013, Manipal University, IBMR Bangalore, IT Security
- Bachelor of Commerce (B.Com), 2010, Kannur University, Kerala, India, Co-Operation
- Grade 12 (KERALA), 2005, Nithyananda English Medium, Kannur
Certification
- CCNA Course Competed Certificate, IIHT, Bangalore, 2011
- Microsoft Certified System Engineer (2008 server), 2011
- Attended Linux Corporate level training, REDHAT
Personal Information
- Date of Birth: 01/27/88
- Nationality: Indian
- Driving License: Process
- Marital Status: Married
Languages
- English (Fluent)
- Hindi (Fluent)
- Malayalam (Native)
Technicalsummary
- Windows, Linux OS
- VOIP(AVAYA)
- Jenkins, VMware
- MS Office
- Oracle / SQL Server Configuration
- Nagios, Splunk, Pingdom, Keynote
Timeline
Systems Engineer
VNSA TECHNOLOGIES
01.2021 - 01.2023
Infrastructure Support
First Abu Dhabi Bank
01.2018 - 01.2020
System Engineer
Emirates NBDJ
01.2018 - 01.2020
System Engineer
NESS Technologies
08.2015 - 01.2018
System Administrator & Network Engineer
INTERNET BUSINESS JAPAN CO.LTD
09.2014 - 08.2015
System Administrator
NIIT Technologies
09.2011 - 02.2014
M.Sc. IT - Information Technology, IT Security
Manipal University
Bachelor of Commerce (B.Com) - Co-Operation
Kannur University
Grade 12 -
Nithyananda English Medium
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