Sukanya G

• Having Versatile Experience in Handling Cloud Operations in terms of IAAS, PAAS for both Azure and AWS.
• Having experience in managing operations of Azure and AWS Infra for Various Projects.
• Integrated and managed AWS PaaS services for streamlining application development and management.
• Leveraged Amazon S3 and AWS Lambda for serverless application architecture, reducing operational overhead and improving system resilience.

• Implemented AWS CloudFront for content delivery and caching, enhancing the performance and security of applications across global regions.
• Established monitoring and logging using AWS CloudTrail and CloudWatch Logs, creating custom dashboards and alerts to oversee PaaS and serverless operations.
• AWS Compute, Storage, and Networking: Skilled in provisioning and managing EC2 instances, Auto Scaling, and Elastic Load Balancers to ensure scalability and high availability; configured VPC setups with subnets, NACLs, security groups, route tables, VPC Peering, and Direct Connect for secure, optimized network segmentation.
• Data Management and Backup Solutions: Proficient in Amazon S3 for secure, scalable storage with versioning and lifecycle policies, EFS for shared file storage, and snapshot and AMI creation to support backup, disaster recovery, and efficient instance deployment.
• Monitoring, Automation, and Security: Established CloudWatch monitoring, CloudTrail logging, IAM roles and policies, and KMS encryption for robust system monitoring, security, and compliance, ensuring adherence to best practices.
• Application Services and Messaging: Configured Simple Email Service (SES), Simple Notification Service (SNS), and Route 53 for domain management, DNS routing, and real-time messaging to support application functionality and reliability.
• Management and Compliance Tools: Utilized AWS Systems Manager for automated patching and configuration management, AWS Certificate Manager (ACM) for secure certificates, and NAT Gateway for controlled internet access in private networks.
• Ensured secure deployment of PaaS services by enforcing security best practices, role-based access (RBAC), and network security configurations.
• Architected and deployed Azure IaaS and PaaS services to meet organizational needs, ensuring scalability, security, and cost-effectiveness.
• Configured and managed virtual networks, subnets, and VPNs in Azure to optimize connectivity, security, and network segmentation.
• Designed and enforced role-based access control (RBAC) in Azure to align with security best practices and maintain data integrity.
• Conducted cost optimization reviews for Azure environments, identifying savings opportunities through Reserved Instances, auto-scaling, and usage monitoring.
• Orchestrated backup and disaster recovery (DR) for Azure workloads using Azure Backup and Azure Site Recovery, enhancing business continuity.
• Experienced in handling Windows Server Infrastructure, managing critical issues and outages.
• Conducted in-place upgrades for Windows servers from versions 2008 to 2012,2016,2019,2022.
• Performed Windows server patching through Various tools.
• Managed Failover Clusters in Windows for critical applications.
• Troubleshot BSOD errors for Windows servers, ensuring minimal downtime.
• Involved in major critical calls for outages and capacity planning.
• Proficient in building virtual machines in vCenter.
• Experienced in Windows server upgrades and patching.
• Knowledgeable in security best practices for multi-tiered systems and secure implementations.
• Familiar with Microsoft security models and Active Directory services.
• Implemented and managed Group Policies, Active Directory administration, and fine-tuned servers for optimal CPU and memory utilization.
• Monitored server performance regularly.
• Experienced in managing both virtual and physical Windows servers.
• Provided RCA for critical issues in Windows and VMware infrastructure.
• Resolved critical issues in both virtual and physical servers, maintaining system security, performance, and data integrity.
• Prepared documents for plans of action, change management, SOPs, and monthly MIS and capacity reports.
• Developed plans for data center outages, power shutdowns, and disaster recovery plans for critical customers.
• Conducted V2V and P2V migrations..
• Expertise in creating virtual machines, installing operating systems, and configuring VMs per customer requirements.
• Skilled in performing snapshots, cloning, cold migrations, hot migrations, and template management.
• Proactively monitored and resolved customer trouble tickets, addressing server build and performance issues in Windows Server and VMware infrastructure.
• Ensured timely resolution of all tickets and phone calls within service level agreement (SLA) timeframes.
• Proficient in deploying and managing virtual machines using vCenter through OVF/OVA.

AWS Infrastructure Operations

• Provisioned, configured, and managed AWS services including EC2, S3, RDS, and IAM, optimizing performance and cost-effectiveness.
• Monitored and maintained cloud resources using AWS Cloud Watch, setting up alerts and metrics to proactively address system health and performance.
• Managed security policies through AWS IAM, enforcing best practices for role-based access control and managing permissions.
• Implemented AWS backup and disaster recovery strategies to ensure business continuity, minimizing RPO and RTO.
• Optimized cost management by monitoring usage patterns, rightsizing instances, and implementing cost-saving measures such as Reserved Instances and Savings Plans.
• Collaborated with cross-functional teams to design and implement highly available, fault-tolerant cloud architectures.
• Handled EC2 instance configurations, load balancing, and auto-scaling to ensure scalability and availability for applications.
• Conducted regular performance tuning and troubleshooting on AWS services, ensuring optimal uptime and reliability.

Windows Server Operations

• Managed and maintained Windows Server environments, handling installations, configurations, and updates to ensure security and reliability.
• Administered Active Directory, including user/group management, GPOs, and domain services, ensuring secure and efficient access controls.
• Performed regular backups, patching, and monitoring of Windows servers to mitigate vulnerabilities and maintain compliance.
• Automated routine tasks using PowerShell scripts, improving operational efficiency and reducing manual workload.
• Troubleshoot and resolved issues related to DNS, DHCP, and other network services in Windows Server environments.
• Monitored server health and performance through third-party monitoring solutions, ensuring proactive maintenance.
• Implemented and managed file shares, permissions, and NTFS security to support data accessibility and integrity across teams.
• Ensured seamless disaster recovery by managing backup and restore procedures for critical Windows server systems.
• Supported Windows Server upgrades and migrations, ensuring minimal disruption and seamless transition for users and applications.
• Troubleshot hardware and software compatibility issues, coordinating with vendors for swift resolution of hardware-related incidents.
• Conducted root cause analysis on recurring server issues, implementing long-term solutions to improve server stability and reduce repeat incidents.
• Leveraged Windows Event Viewer and diagnostic tools to analyze server logs, identifying errors and proactively addressing potential issues.
• Responded to and resolved critical server alerts and incidents in a timely manner, minimizing impact on business operations.
• Supported server hardware repairs and upgrades, including motherboard replacements and storage enhancements, ensuring continued reliability of physical servers.
• Managed server reboots, shutdowns, and maintenance windows, coordinating with stakeholders to minimize impact on critical business functions.