Balaji Srinivasan

Responsible for Handling DSA's who source Customer's seeking Loans. Constantly Pitching the Bank's product and maintaining a cordial relationship with the DSA to ensure they source specifically for our Bank. Ensuring the DSA get's their Payout on Time.

• Led the Asset Team to generate leads from Open Market - Held Activities in Prime Areas for Brand Marketing and Lead Sourcing - Visited companies to organize an Asset Campaign for employees working - Ensuring the Team cold calls Customer's on a Daily basis.

• Reporting to Sales Manager, who are responsible to co-ordinate with DSA's.
• Scrutinized files submitted by DSA and ensured to check the quality and eligibility as per the Bank's norms.

• Responsible for On-Boarding restaurants, Ensure they are 100% compliant with the norms and regulations, Educate about the Vendor app to ensure the
• Estaurant employees promptly make changes according to their schedule and item availability
• Negotiated with restaurant partner's for promoting their brand On Swiggy with discounts/attractive offers
• Ensuring payout is promptly credited to Vendors without discrepancies
• Assisting Sales team with any new prospects generated while visiting the field
• Ensured necessary assets/materials are delivered to the restaurant

• Performed the task of Helpdesk Administrator by ensuring tickets raised by
• Nternal Employees are allocated to the right resource and closed within the stipulated time
• Assisted with Purchase and Inventory Management.

• As a Technical service Representative for BASICTALK, a VOIP based service in US
• Handled Technical/Customer queries and ensure they are solved
• Additionally, acted as a Retention agent, when customer's wished to cancel and switch over to another competitor service.

• Handled queries of McAfee customer's through telephone, Chat and Email
• Upselling of other McAfee products to customer
• Handled cases which were out of scope for Tier-1 Agents.