Gowtham Narayanan
Summary
Results-oriented Quality Analyst with over 8 years of experience in the US Healthcare Revenue Cycle Management (RCM) domain, specializing in claim adjudication, VOB and Prior Authorization. Proven track record in call auditing, team management, process improvement, and reporting automation using Excel Macros, VBA, and Power BI. Adept at leveraging data-driven insights to ensure compliance and enhance operational efficiency. I seek to leverage my expertise in a forward-thinking healthcare organization.
Overview
9
9
years of professional experience
Work History
Senior Quality Analyst
Catalyst Corporate Services Pvt. Ltd.
01.2021 - 05.2025
- Led quality audits for the Preauthorization department to ensure accuracy, compliance, and turnaround time (TAT) adherence.
- Managed and trained a team of junior analysts, improving process accuracy by 25%.
- Automated manual tasks using VBA scripts and Excel Macros, saving 15+ hours/week.
- Created and maintained Power BI dashboards for real-time quality tracking and reporting to leadership.
- Collaborated with operations and training teams to implement corrective action plans and reduce errors.
Quality Analyst – Claim Adjudication
Accenture Solutions Pvt. Ltd.
03.2016 - 12.2020
- Audited claims processing for compliance with US Healthcare guidelines, achieving 98% accuracy.
- Provided detailed feedback and coaching to associates, resulting in a 20% reduction in repeat errors.
- Developed audit reports and presented quality trends to management.
- Contributed to knowledge sharing and process standardization across teams.
- Played a key role in migrating processes and setting up SOPs during team expansion.
Education
B.CA - Bachelor of Computer Applications
Madras University
Skills
- Excel (Advanced, Macros, Pivot Tables, VBA)
- Power BI
- SQL
- MS Office Suite
- Quality Management Tools
- Communication
- Problem-Solving
- Attention to Detail
- Analytical Thinking
Timeline
Senior Quality Analyst
Catalyst Corporate Services Pvt. Ltd.
01.2021 - 05.2025
Quality Analyst – Claim Adjudication
Accenture Solutions Pvt. Ltd.
03.2016 - 12.2020
B.CA - Bachelor of Computer Applications
Madras University
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