Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Interests
Timeline
Generic
Desmond Peter Grant

Desmond Peter Grant

Order to Cash Analyst SME
Asansol

Summary

As a bright ambitious person and quick learner, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking an opportunity that will utilize my skills and offer the chance for advancement as well as allow me the occasion to gain additional skills and experience.

Skilled subject matter expert with broad experience in delivering impactful results. Strong focus on team collaboration and adaptability to meet changing needs, ensuring reliability and effectiveness. Proven ability in problem-solving, strategic planning, and industry-specific knowledge to drive success. Recognized for clear communication, leadership, and commitment to achieving organizational goals.

Overview

12
12
years of professional experience
8
8
years of post-secondary education
3
3
Languages

Work History

SME/OTC Analyst Collections Specialist

Accenture
12.2020 - Current
  • Company Overview: Gurgaon
  • Handling multiple portfolios for US, Canada, and other regions
  • Involved in preparing PPTS/monthly/weekly decks/reviews and reports for the client and process.
  • Worked in B2B collections processes for various clients in industries such as Manufacturing, Hospitality and Banking.
  • As an SME have created SOPs and PPTs for my team members and freshers to better understand the process.
  • Currently working towards becoming a team lead and currently provide training to the freshers, manage team activities and and new team members.

Process Developer/Collections Specialist

Genpact
02.2016 - 12.2020
  • Company Overview: Kolkata, Gurgaon and Noida
  • Handled an AR portfolio of over 10 million including US and Canadian customers.
  • Engaged in reporting activities such as Aging report, CODPMT report, etc.
  • Have also been a part of disputes and deductions
  • Have been in a calling profile for AP customer support for Walmart process in Genpact
  • Kolkata, Gurgaon and Noida

Sales and Marketing Executive

M.M Instrumentations
02.2013 - 07.2015
  • Company Overview: Asansol
  • Was a part of Sales and servicing for weighbridges
  • Responded to customers queries to provide information regarding product specifications and uses, delivering smooth and positive communication
  • Maintained outstanding customer relationships by providing excellent support and resolving issues promptly and effectively
  • Asansol

Education

Class 10 - Commerce

St. Vincents High & Technical School
Asansol, West Bengal
04.2008 - 05.2009

Class 12 - Accountancy

Doon Public School
Dhanbad, Jharkhand
03.2010 - 04.2011

B.com - Commerce

University of Burdwan
06.2011 - 09.2014

B.com (Hons) - Accountancy Honours

Vinoba Bhave University
09.2014 - 07.2017

Skills

  • Basic computer knowledge
  • Excel
  • MS Office
  • PowerPoint
  • Word
  • ERP
  • SAP
  • Oracle

Training and mentoring

Expertise in subject matter

Customer focus

Innovative thinking

Teamwork and collaboration

Decision-making

Multitasking

Problem-solving

Problem-solving abilities

Time management

Process improvement

Multitasking Abilities

Team collaboration

Analytical skills

Team building

Professionalism

Time management abilities

Problem-solving aptitude

Effective communication

Continuous improvement

Excellent communication

Active listening

Accomplishments

  • Recognized by manager in Genpact for customer VOC
  • Awarded cheer points by manager in Genpact for acquiring lowest past due percentage within team for 3 consecutive months in 2018-19
  • Promoted as Process Developer in 05/01/19 (Genpact)
  • Recognized in 12/01/21 for highest number of customers being setup on auto ACH in a month in Accenture
  • Promoted from Collections Analyst 11.2 to 11.1 in 03/01/22
  • Awarded the core value champion award certificate for Q2 in 04/01/24
  • Awarded star performer of the month in 01/01/25

Personal Information

  • Age: 33
  • Father's Name: Late Anthony Patrick Grant
  • Mother's Name: Gouri Grant
  • Date of Birth: 03/19/1992
  • Nationality: Indian
  • Marital Status: Unmarried

Interests

Travelling, sports(football), and gaming

Timeline

SME/OTC Analyst Collections Specialist

Accenture
12.2020 - Current

Process Developer/Collections Specialist

Genpact
02.2016 - 12.2020

B.com (Hons) - Accountancy Honours

Vinoba Bhave University
09.2014 - 07.2017

Sales and Marketing Executive

M.M Instrumentations
02.2013 - 07.2015

B.com - Commerce

University of Burdwan
06.2011 - 09.2014

Class 12 - Accountancy

Doon Public School
03.2010 - 04.2011

Class 10 - Commerce

St. Vincents High & Technical School
04.2008 - 05.2009
Desmond Peter GrantOrder to Cash Analyst SME