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Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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Arvind Srivastava
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Arvind Srivastava

System Anayst
Noida,UP

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

System Analyst (Benefits Implementation)Systems AnalystTeam LeaderAssistant Manager

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Noida, UP, IN
Open to relocation: Yes

Important To Me

Career advancementWork from home optionWork-life balance

Summary

System Analyst with 7+ years of experience in Health Insurance and Employee Benefits, specializing in end-to-end Benefits Implementation for US Health & Welfare clients. Successfully visited the USA to support and lead transition of Benefit Analyst work from the USA to India, delivering annual cost savings of INR 1.6 Crore. Proven expertise across pre-enrollment planning, Plan Design Document (PDD) creation, system build coordination, ICAT and E-CAT testing, open enrollment support, and post-enrollment data quality assurance. Strong stakeholder management skills with hands-on experience working with US-based clients, well aligned to Dubai's health insurance market.

Overview

8
8
years of professional experience

Work History

System Analyst (Benefits Implementation)

AON Consulting India Pvt. Ltd
Noida, India
06.2021 - Current
  • Visited the USA to support and lead transition of Benefits Implementation work from onshore to offshore delivery.
  • Played a key role in successful transition resulting in annual operational cost savings of INR 1.6 Crore.
  • Support end-to-end Benefits Implementation activities for Health & Welfare clients post deal closure by sales teams.
  • Lead pre-enrollment activities including requirement analysis and creation of detailed Plan Design Documents (PDD).
  • Coordinate with configuration teams to ensure accurate system build aligned with approved plan designs.
  • Execute ICAT testing, document defects, validate fixes, and confirm system readiness prior to client testing.
  • Support and manage client-led E-CAT testing, ensuring timely resolution of functional and data issues.
  • Provide continuous support during open enrollment, monitoring issues and coordinating rapid resolutions.
  • Perform post-enrollment data QA, reconciliation, and validation to ensure data accuracy.
  • Conduct post-data debrief sessions and raise pull requests for system enhancements and improvements.
  • Create and maintain SOPs and operational documentation with required client and internal sign-offs.
  • Prepare daily and weekly trackers, dashboards, and status reports for internal and client stakeholders.

Senior Analyst

Mercer Consulting India Pvt. Ltd
India
03.2020 - 06.2021
  • Served as Subject Matter Expert (SME) for US benefits administration and implementation processes.
  • Supported benefits configuration, data validation, and system readiness activities.
  • Performed data processing and reporting for ongoing client services ensuring accuracy and timeliness.
  • Managed end-to-end ownership of workstreams including SLA, TAT, billing queries, and client coordination.
  • Collaborated with cross-functional teams to resolve issues and improve process efficiency.

Process Associate

Genpact Pvt. Ltd
Noida, India
08.2018 - 03.2020
  • Supported health insurance enrollment and policy administration after document verification.
  • Processed benefit enrollments, amendments, and life event changes.
  • Handled escalations, ageing reports, and exception cases to meet SLA and quality benchmarks.
  • Generated operational reports and monitored queues to ensure timely delivery.
  • Provided training and workflow support to new hires and team members.
  • Coordinated with IT and support teams to resolve system-related issues.

Education

PGDM - International Business Management

Symbiosis International University
Pune
01-2023

Bachelor of Commerce - Accounting & Economics

University of Allahabad
Prayagraj
01-2018

Skills

  • HEALTH INSURANCE & EMPLOYEE BENEFITS IMPLEMENTATION
  • US Health & Welfare Plans
  • Pre-Enrollment & Open Enrollment Management
  • Plan Design Document (PDD) Preparation
  • System Configuration & Build Coordination
  • ICAT & E-CAT Testing
  • Client & Stakeholder Management (US & Global)
  • Issue Resolution During Enrollment
  • Post-Enrollment Data QA & Reconciliation
  • SOP Documentation & Process Improvement
  • Advanced Microsoft Excel & Reporting

Accomplishments

  • Successfully led onshore-to-offshore transition of Benefits Implementation work from USA to India.
  • Delivered annual cost savings of INR 1.6 Crore through transition and process optimization.
  • Recipient of Quality Champion Awards in 2021, 2022, 2023, and 2025 for consistent delivery excellence.
  • Recognized with multiple Star Performer and Quality awards across AON, Mercer, and Genpact.

Personal Information

  • Relocation: Dubai
  • Visa: B1/B2

Timeline

System Analyst (Benefits Implementation)

AON Consulting India Pvt. Ltd
06.2021 - Current

Senior Analyst

Mercer Consulting India Pvt. Ltd
03.2020 - 06.2021

Process Associate

Genpact Pvt. Ltd
08.2018 - 03.2020

PGDM - International Business Management

Symbiosis International University

Bachelor of Commerce - Accounting & Economics

University of Allahabad

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Arvind SrivastavaSystem Anayst