Vishal Bhagawan Dhakne
Wagholi
Summary
Dynamic Site Reliability Engineer with over 4 years of expertise in DevOps and Cloud Engineering, specializing in incident management, infrastructure automation, and system monitoring. Demonstrated commitment to enhancing operational efficiency through the implementation of robust CI/CD frameworks and the management of AWS and Kubernetes environments, ensuring reliable and scalable systems. Proficient in maintaining and improving system reliability via automation and proactive monitoring, leveraging problem-solving skills to troubleshoot complex issues effectively. Knowledgeable in infrastructure optimization and dedicated to fostering collaborative teamwork to elevate system performance and reliability.
Overview
5
5
years of professional experience
Work History
EOC Site Reliability Engineer
Pitney Bowes Pvt Ltd
12.2024 - Current
- Managed and monitored a live Kubernetes (K8s) cluster using Prometheus Monitoring System and Grafana Dashboarding Tool to ensure high availability and performance.
- Produced detailed uptime and status reports for internal infrastructure.
- Software package and patch administration across Linux systems.
- Successfully managed P1, P2, and P3 incidents, generating thorough Post-Incident Reviews ‘PIRs’ and Root Cause Analyses ‘RCAs’, and ensuring execution aligned with ITIL-based Change and Incident Management workflows.
- EOC Site Reliability Engineering
Site Reliability Engineer
Crest Data System Pvt Ltd
10.2021 - 12.2024
- Provided on-demand service to 50+ customers for onboarding data from AWS to Splunk.
- Mentored over 5 new SREs, managing performance reviews.
- Optimized SSL certificate renewal, reducing complexity by 40%.
- Resolved P1/P2 on-call incidents and provided RCA.
- Implemented CI/CD framework using Git, Jenkins, Ansible, Docker, Kubernetes.
- Managed AWS cloud infrastructure and developed automation tools.
- Site Reliability Engineering and Cloud Operations
Technical Support Engineer
Bala Sai Net Pvt Ltd
03.2021 - 10.2021
- Monitored production server health and performance using Multi Router Traffic Grapher ‘MRTG’ and Nagios Core Monitoring System for proactive issue detection and capacity planning.
- Monitored server performance and user management through WHM, cPanel, Plesk, and Linux/Windows platforms.
- Managed servers using Remote Management Module ‘RMM’ console and installed SSL certificates.
- Coordinated downtime for server patching and upgrades.
- Implemented ACL for file access permissions.
- Technical Support services
Education
High School -
Arya Chanakya Vidya Mandir
Paithan, Dist. AurangabadBachelor of Engineering - Computer Science Engineering
Marathwada Institute of Technology, Dr. Babasaheb University
Aurangabad08.2019
Higher Secondary -
Shrinath Junior College
Paithan Dist. Aurangabad07.2015
Skills
- Network troubleshooting
- Infrastructure automation
- Incident management
- Containerization technologies
- IT operations
- Performance optimization
- ITIL framework
- Linux administration
- Web server administration
- Scheduling and planning
- System monitoring
- Scripting languages
- Linux operating system
- Monitoring and logging
Languages
English
Hindi
Marathi
Japanese
Timeline
EOC Site Reliability Engineer
Pitney Bowes Pvt Ltd
12.2024 - Current
Site Reliability Engineer
Crest Data System Pvt Ltd
10.2021 - 12.2024
Technical Support Engineer
Bala Sai Net Pvt Ltd
03.2021 - 10.2021
High School -
Arya Chanakya Vidya Mandir
Bachelor of Engineering - Computer Science Engineering
Marathwada Institute of Technology, Dr. Babasaheb University
Higher Secondary -
Shrinath Junior College