PRATHAM SINGH

Job Profile

• Working as Operations Manager and handling Mortgage Quality Oversight process
• Meet defined SLA’s, manage process specific adhoc requirements
• Responsible for internal and external governance's, Process compliances and audits
• Preparation and circulation of daily/weekly/monthly reports and Manage escalations at process level
• Transition projects and traveled to US for short term for Process improvement and growth

Roles and responsibilities:

• Support managers with developing new workflow processes and training new processing staff employees
• Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, and technology rollout) and ongoing monitoring for his specific process to ensure budget & pricing assumptions compliance
• Identifies training needs for process executives and ensures training implementation for the specific process to ensure competency development across domain, operations and behavioral
• Participates in specific internal and external governance activities by adhering to the governance models applicable at a process level in order to sustain delivery predictability
• Monitors daily dashboards / Conducts daily huddles to prioritize for the day, weekly SLA review with his team, provides guidance and support to the team in order to ensure delivery predictability
• Monitors / ensures process compliance and periodically update SOP changes as required as part of the quality plan in order to ensure adherence to process steps
• Manage in processing a large monthly pipeline of loans, including but not limited to government, convention
• Provide onshore support throughout loan process, working with internal staff, clients and attorneys
• Review, analyze and condition the income, asset and credit worthiness of all borrowers for FHA/VA/Conventional - conforming, non-conforming and subprime loans (LAP)
• Proficient in viewing title reports, purchase contract, addendums, appraisal report & Closing Disclosure
• Maintain updated knowledge of various loan products and investor guidelines to ensure appropriate documents and guidelines are met, from time of processing through loan funding
• Information of 4’C of Underwriting, Ratio Calculation, Collateral, Repossession, Foreclosure, bankruptcy, Funds to close
• Energized by challenges, steep learning curves and high-pressure deadlines
• Enjoy brainstorming the merits of new ideas, establishing a direction, and proceeding with resolve
• Ensure loan submittals met internal and external (agency) eligibility requirement
• Highly focused on organizational missions, philosophy while positively impacting bottom line and daily performance
• Strong willed Team Player with Fast Learning Curve along with strong analytical, innovation, planning, organizational, communication & interpersonal skills
• Obtain/Provide and analyze borrower documentation (loan application, credit report, Payoff figures, Reinstatement figures, Judgment quotes, payment processing, tax collections, charge off, Refunds process and suspense funds.

Roles & Responsibilities:

My role involves in Process management and end to end transition of AML, KYC and US Mortgage projects.

Responsibilities in Different Domain:

· Pre qualifying the applicant and identifying appropriate loan programs, based on the applicant's needs.

· Completion of the loan application form.

· Obtaining documentation necessary to verify the applicant's credit income and assets.

· Distributing necessary compliance documents and disclosures.

Communication between the lender and consumer. If the applicant does not qualify he is issued a loan decline letter

Managing a team of 20 individuals who are responsible to handle the volumes received for loan Setup.

Ø Prioritize work allocation based on business needs with daily / monthly frequency.

Ø Planning of capacity for the target volumes by managing resources, queue, shift management, cross training and Leave management.

Ø Responsible for taking one on ones of individuals in my team and ensuring that the issues/queries get resolved and to give them feedback on their performance on regular basis.

Ø Maintaining the MIS of the team and to share with the client on requirement basis.

Ø Preparing weekly/monthly performance review decks of the team and presenting it to the higher management / Clients.

Ø Identifying and preparing a development plan for associates who are under performers and coach them in order to improve their performance.

Ø Preparing scorecards of individuals and gauge their performance on monthly basis.

Ø Perform RCAs and preparing action plans for the associates who are in bottom quartiles.

Ø Responsible for Performance Management of the team.

Ø Reports fluctuation in key metrics if any, and communicate to the client and management with the plan of action.

Ø Identify gaps and drive improvement ideas among the team for improving the metrics and share it with client for approvals.

Ø Demonstrate the ability to dive deep into a problem and perform root cause analysis and identify constraints to recommend a solution.

Ø Taking care of training plans for new hires and ensure their access are up before they start production.

Ø Ensure meetings/huddles conducted on daily basis to have the proper connect with the team and share updates whenever we receive.

Ø Coach the associate in order to meet his/her targets and in turn meets the client expectations.

Ø To keep a regular, connect with the Client and internal business partners or support functions.

Ø Ensure to fill the gaps of process knowledge among the team members.

Ø Maintain the leaves data to ensure minimum leaves are allocated to the associate’s basis the business requirement.

Ø Prepare process documents like BCP, BIA, Process maps, etc.

Ø Handled the transition of new queues which comes under Mortgage process.

Ø Always keep an employee engaged environment.

● In consultation with partners, design and implement/support process improvements, to improve speed, efficiency and accuracy.

● Provided direction and guidance to less-experienced staff.

● Analyzed the process and identified the functionality improvement options to fulfill the business needs. Communicated benefits and risks of each option, and recommended business priorities.

● Performed additional tasks as assigned, improving the effective administration of the AML and KYC Policies.

● Helped to formulate solutions, prepare reports, studies, and documentation, and support presentations and client meetings.

● Provided ideas to leadership, produced new process improvement techniques and services and integrated them into the firm’s core competencies and techniques

● Reviewed and analyzed the existing KYC standards in order to develop and document business requirements for the line of business KYC application.

● Collect and review due diligence documents for new funds to ensure CIP requirements and KYC regulatory requirements are satisfied in accordance with the bank’s enhanced due diligence policies.

● Provided advice on AML and sanctions risks related to all Wholesale Banking clients in the MENA region subject to Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) policies including PEP and sanction affected entities at customer acceptance and periodic customer reviews.

● Ensured on daily basis CIP requirements, Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) policies are being followed based on KYC norms for specific countries.

● Reviewed and analyzed Suspicious Activity Reports (SAR) narratives completed by AML investigators.

● Perform User Acceptance Testing (UAT) and Regression Testing to ensure business requirements are met.

● Served as subject matter expert for all the teams throughout the project.

● Identified the training needs and conducted the training sessions for the co-working staff.

● Performed end to end transition of AML and KYC project and made them to Go-Live on date with projected SLA’s.

● Managed AML MENA project team and KYC project team for few months as a Team Lead.

Responsible for supervising the day to day running and operations of the bank, whilst at the same time creating a professional, helpful and customer friendly environment for staff to work in.

Responsibilities:

· Handled Cash, Clearing, Deposits accounting, transfer of accounts, Customer query management through FCRM Software, Cash opening & closing, DD/PO section.

· Handled CTS clearing (Cheque Truncation System) knowledge about the process and software used for handling CTS.

· Monitoring CRA (Cash Replenishment Agencies such as Writers safeguard, prism)

· Responding to SQLs, Concurrent Audit, IAD Audit, RBI Audit, SOX and FIVE S Audit and monitoring of Inter branch transactions, Currency Chest Transactions (ICMC).

· Trained on Business Continuity Plan, Disaster Management and Personal effectiveness skills.

· Anti-Money Laundering, KYC, BCP (Business Continuity Plan), RBI Guidelines, Banking Ombudsmen, Risk Management, Submitting CAT reports online which is a part of Anti Money Laundering and RBI Guidelines.

· CRM Usage, Cash & Inventory management of the branch.

· Training and developing of new recruits, staff and sales personnel on products and process.

· Giving best service for Current Account Customers and maintenance of proper records as per the audit requirements.

· Make specific changes in work methods to improve performance and manage information in a systematic and structured manner.

Relationship management & identifying new areas of growth, strategy planning and implementation