Lakshmi Balagopal

• Fostered a culture of continuous improvement by regularly soliciting feedback from team members and implementing necessary changes.
• Managed product backlog effectively to ensure timely delivery of high-priority features without compromising quality or scope.
• Developed comprehensive training materials for sales and support teams, increasing overall product knowledge across the organization.
• Streamlined processes for product development, resulting in faster time-to-market and increased efficiency.
• Led user acceptance testing efforts, ensuring a high-quality end-product that met customer needs and expectations.
• Boosted user satisfaction ratings through consistent monitoring of customer reviews followed up by necessary enhancements.
• Presented data-driven insights to stakeholders, guiding business strategy and decision-making processes.
• Collaborated with cross-functional teams to develop innovative solutions addressing customer pain points.
• Reduced customer churn by analyzing user feedback and implementing targeted improvements to the product experience.
• Identified market trends and competitor strategies, informing product roadmap decisions and positioning.
• Increased efficiency within the team by introducing standardized templates for documentation related tasks.
• Evaluated third-party vendors for potential partnerships, assessing their offerings against company requirements and goals.
• Improved collaboration between departments by establishing clear lines of communication regarding project status updates.
• Implemented agile methodologies to prioritize product features, leading to more efficient development cycles.
• Enhanced product performance by conducting in-depth data analysis and identifying key areas for improvement.
• Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
• Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
• Collaborated with cross-functional teams to develop and implement market research strategies.

• Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
• Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
• Total 17 years’ experience in Travel and Hospitality Industry with 12 years’ experience exclusively on Corporate world as travel consultant with excellent Email and Telephone Etiquettes with GDS Knowledge for travel and business management capabilities essential to promoting travel options from point of consultation to closing. Maintain excellent research, planning and follow through skills. And a constant endeavor to engage in the process of learning which enables me to bring an element of commitment towards both my profession and organization.
  
  Major Objective and Skilled Area:
  
  • Customer Relations
  
  • End to end Operational managing of Online booking tool Egencia
  
  • Operational Managing of Sap Concur expense tool
  
  • Multiple Vendor Management
  
  • Contract Negotiations
  
  • Global Travel Department Auditing
  
  • GDS knowledge
  
  • Attended Training from Indian Airlines & Jet Airways
  
  • Organizing major events like Toshiba Award ceremony, Global Sales Meet, Offsite meetings, Trainings, Conferences, Area leadership meet, Area sales meet, Vertical Sales Meet, and Embrace Plus
  
  • Customer Visit handing
  
  • Assisting Personal travel for employees Inbound and out bound Leisure travel for vacations.

• All routine travel and hospitality services
• Handling all types of travel related Enquiries.
• Inbound/Outbound package
• International and Domestic Ticketing
• Handling Business and Tourist Visa US, UK, Japan, UAE, Schengen countries
• International and Domestic Accommodation
• Event Management
• Guest Relations.
• Vendor Management&Logistics(transport arrangements)

• Increased team efficiency by streamlining communication and implementing new project management strategies.
• Conducted regular reviews of operations and identified areas for improvement.
• Coached junior team members, fostering professional growth and improving overall team performance.