Effat Maswood
KOLKATA
Summary
Good Communication Skills
Good Customer/ Human Relations Senior skilled in execution of assigned tasks to deliver maximum satisfaction to customers. Very knowledgeable in customer service. Consistently achieves record-high customer satisfaction ratings.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Regalix private limited (Google Process)
Bangalore
10.2023 - 12.2024
- Worked For 3 Months Contract as SSENSE Fashion Customer Servive Representative.
Implementation Specialist
Regalix private limited (Google Process)
Bangalore
06.2018 - 12.2022
Lead Genreation Specialist GPS Tracker
Azuga Telematic
Bangalore
06.2016 - 09.2017
Senior Customer Service Officer for AT&T Biiling
Convergys
Bangalore
06.2006 - 06.2009
Worked there as Billing Specialist.
Education
12th West Bengal Board - ACCOUNTING
Kings Park High School
Kolkata03-2005
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint resolution
- Call Management
- Tactful and diplomatic
- Process Optimization
- Order Processing
- Problem-solving abilities
Languages
Bengali
First Language
Hindi
Beginner
A1
Timeline
Customer Service Representative
Regalix private limited (Google Process)
10.2023 - 12.2024
Implementation Specialist
Regalix private limited (Google Process)
06.2018 - 12.2022
Lead Genreation Specialist GPS Tracker
Azuga Telematic
06.2016 - 09.2017
Senior Customer Service Officer for AT&T Biiling
Convergys
06.2006 - 06.2009
12th West Bengal Board - ACCOUNTING
Kings Park High School
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