Lead Assistant Manager
Nisar Ahamed
EXL Services Pvt Ltd
Bengaluru
2
Languages
15
years of professional experience
To further leverage capabilities developed in “Business Development” and “Efficient in work” to suit serving for the company in a professionally managed Organization.
Work History
Lead Assistant Manager
3 Years 1 Month- Key Deliverables
- 1. Supervises staff and daily operations of Credit activities on a regional basis.
- 2. Ensures staff follows global policies, procedures and processes to ensure the operations accurately reflect the credit risk exposure of the business, provide reliable information to control the business, and ensure optimal customer credit control.
- 3. Works closely with sales, marketing and financial management to ensure the maximizing of revenue growth for the company while minimizing the financial risk on customer accounts.
- 4. Evaluates and possesses knowledge surrounding credit worthiness, financial statement analysis, cash management and bankruptcy codes. Works with management to establish guidelines and procedures related to the credit process.
- 5. Works closely with the Global Customer Service and Global Collections Departments to coordinate all interactions, processes and procedures within the organization that interface internally and externally.
- 6. Meets and negotiates with customers and account managers to discuss and evaluate credit worthiness, credit issues and improve customer satisfaction within the Global Finance organization. Supervises credit analysis staff.
- 7. Works with management to implement and supervise financial analysis programs/credit scoring models.
- 8. Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensures that all policies are understood and adhered.
- Achievements.
- Reduced the AR > 90 days balance and achieved monthly targets and streamline their regions
- Awarded Bule ribbon for the highest collection in March-2025.
Billing and Accounts Receivable
1 Year 5 Months- Key Deliverables
- 1. Billing Vs Collections Completed Billing vs collection 99.03% for Q4 FY 2021.
- 2. Working on Past Due Reduction last quarter There is a decrease in past due AR 2.03.
- 3. Analyzing the customer account, Customer follow-up for payments.
- 4. Validating and completing invoices submission to customer.
- 5. Co-ordinate with cash team to apply the payment received from customer.
- 6. Escalating to sales & credit managers if customer does not adhere the payment terms
- 7. Raising the ticket for the Price or any other billing issue and getting resolved in system.
- 8. Sending customers statement of account to match with open balance.
- 9. Collecting TDS form the customer and accounting in books.
- 10. Reconciliation customer accounts and getting balance conformation.
- Achievements.
- Reduced the AR > 90 days balance and achieved monthly targets and streamline their regions
- Awarded Bule ribbon for the highest collection in March-2021.
Senior Credit Analyst-Accounts Receivable
1 Year 6 Months- Key Deliverables
- 1. Managed a portfolio of aged receivables, reducing overdue accounts by 15% through targeted collection strategies
- 2. Ensured 100% adherence to debt and cash targets, reconciling over 500 accounts monthly with 98% accuracy
- 3. Mentored a team of 10 executives, improving collection rates by 20% through skill development initiatives
- 4. Resolved 95% of escalations within 24 hours, maintaining high customer satisfaction scores
- 5. Generated detailed analytics reports using MS-Excel and Power BI, providing actionable in-1 sights to leadership
Senior Credit Analyst-Accounts Receivable
3 Years 1 Month- Key Deliverables
- 1. Responsible for the entire credit review process for customers in the US region by establishing credit limits for new customers and reviewing the limits periodically to insure they are reasonable, supportable and within company guidelines.
- 2. Analyzing the customer account, Customer follow-up for payments.
- 3. Sending invoice copies to customers on request.
- 4. Sending proof of delivery [POD].
- 5. Resolving customer disputes related to pricing, quantity etc.
- 6. Escalating to sales & credit managers if customer does not adhere the payment terms.
- 7. Processing credit application from new customers.
- 8. Doing a credit enquiry with the other vendors of the customer before setting up the account / credit limit.
- 9. Constantly reviewing open orders for manual release.
- 10. Obtaining credit managers approval (USA Head Office) wherever necessary
- 11. Releasing orders manually after satisfying the necessary requirements in customer account.
- 12. Giving trade references of customers to other vendors on request.
- 13. Work with internal claims team to clear the disputes arising from short payments made by the customer on invoices.
- 14. Help claims team to identify the nature of dispute arises when customer short pays the invoice.
- 15. Co-ordinate with cash team to apply the payment received from customer.
- 16. Help auditors on various requests at the time of auditing.
Credit Control Executive (Finance)
1 Year 2 Months- Key Deliverables
- 1. Following affiliates payments and solving their issues and payment posting in SAP and preparing the ageing file to CFO for the review.
- 2. Handling & Resolving Customer queries & Disputes relating to Credit & Billing issues in a timely manner.
- 3. Reconcile customer’s statement of Accounts on a regular basis and getting balance conformation from customer.
- 4. Follow up for C-form for large format retailers and pan India customer
- 5. Performing Trade Flow for all customers and adding new customer details to trade flow screening.
- 6. Releasing the credit note and Debit note for pan India sharing to the customer and allocating the same in the respective customer’s account
- 7. Filing the credit note with supporting documents and saving in share Drive.
- 8. Tracking the unapplied credit and sending details to team Adjusting the UN applied credit on invoice has been knocked off and sharing the data
- 9. Post’s customer payments by recording cheque, and online transactions
- 10. Resolves valid or authorized deductions by entering adjusting entries
- 11. Closing BRS by identifying the customer and accounting them
- 12. Posting the advance payment in Special GL account and clearing once invoice has been generated.
- 13. Preparing MIS reports Daily AR report, Credit overview reports, Collections reports, Bank reconciliation and collection agency performance report.
- 14. Supporting Audit and supporting with correct details and explanation on the process
- 15. Consolidating details from AR manager and preparing the backline data for the AR trade, Customer rebate, and Bad Debts AR affiliates.
- Achievements.
- Reduced the AR affiliates ageing from > 6 years less than 30 days and centralized AR process which reduced the AR issue streamline credit limit to default customer is, supported the team to achieve the targets and streamline their region’s
Credit Control Executive (Finance)
11 Months- Key Deliverables
- 1. Monitoring sales Orders and approving credit Limit to each Sales Oder.
- 2. Updating all the cheque as per invoices and generating receipt to each cheque and ensure its updated daily.
- 3. Handing postdates cheque and current cheque, sending bank after receiving statement updating the conformation in the system.
- 4. Visiting Customers for credit verification for new customer.
- 5. Rising Credit notes & allocating the same in the respective customer’s account.
- 6. Monitor credit accounts and report delinquent customers to Credit Control Manager for review and further action.
- Achievements.
- Reduce Manual work which was done before as banking submission and filing the Receipt.
- Automated the Process and started sending statements to customer every month.
- Mails to Sales on their Collection and issues.
Credit Control Executive (Finance)
2 Years 1 Month- Key Deliverables
- Ensuring achievement of collection targets & KPI’s such as DSO, AGEING QUALITY, FSCM UPDATES & REDUCTION OF BAD DEBTS
- 1. Handling & Resolving Customer queries & Disputes relating to Credit & Billing issues in a timely manner.
- 2. Maximize collection of payment from all customers in a timely and professional manner.
- 3. Ensure special billing requests by customers are met. (Department wise billing
- 4. Visiting Customers place to resolve customer queries & disputes & collect over dues payments.
- 5. Rising Credit notes & allocating the same in the respective customer’s account.
- 6. Ensure DCR is updated daily.
- 7. Assist in the dispatch of invoices, airway bills, reminders, and finance charge letters to respective customers on a regular basis.
- 8. Ensure TDS certificates are collected & allocated in the system.
- 9. Reconcile customer’s statement of Accounts on a regular basis.
- 10. Monitor credit accounts and report delinquent customers to Credit Control Manager for review and further action.
- 11. Coordinating with other Departments to Resolve Customer’s issues.
- Achievements.
- Handling one of the Major territories in the country with AR balance of more than 5 cores each month. Handles customers which includes from all verticals such as EMS, Automotive, Pharma, Banking, IT, Fashion & Design.
Education
Bachelor of Commerce - Financial Analysis
XII standard
X standard
Skills
Operating Systems: Windows 2003/2007/2010/NT
MS-DOS.
Packages: Ms-Excel
Ms-Word
Ms-PowerPoint & Ms- Access
SAP FI Module.
Good Analytical Skills & Proactive Attitude
Excellent Communication & Management Skills
Confident to Work in Multi-Disciplined Environment.
Highly Motivated and Self-Confident Person with High Level of Optimism.
Languages
Languages known: Speak English, Kannada, Urdu, and Hindi.
Read and write Kannada English & Hindi.
Personal Information
Date of Birth: 1987-03-30
Disclaimer
I hereby state that the above details are correct and true to the best of my knowledge. Date : Place : Bengaluru (Nisar Ahamed)
Timeline
Lead Assistant Manager
EXL Services Pvt Ltd
09.2023 - 10.2026Read More
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03.2022 - 09.2023Read More
Billing and Accounts Receivable
Tata Communications India Pvt. Ltd.
07.2020 - 12.2021Read More
Senior Credit Analyst-Accounts Receivable
Timken Engineering and Research -India Pvt. Ltd.
06.2017 - 07.2020Read More
Credit Control Executive (Finance)
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Saraswathi Vidya Nekiethan High School
X standard
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CV Raman University
Bachelor of Commerce from Financial Analysis
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East West College of Pre-university
XII standard
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