Gaurav Jain

• Handling supply for HR/CR/SS/TMT for North India.
• Identify, evaluate, and manage relationships with suppliers.
• Oversee order placement and ensure timely delivery of steel supplies. Address any discrepancies or issues with orders.
• Ensure that steel products meet the required quality standards and specifications. Address any quality issues with suppliers promptly.
• Develop and execute supply plans that align with production schedules and project requirements.
• Respond to supply chain disruptions and develop contingency plans to minimize impact on operations.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Increasing retailer satisfaction by resolving issues.
• Spearheading end-to-end ownership and driving marketplace operations.
• Coordinate with vendors to make sure Maximum order fulfillment.
• Managing an effective communication in all vertical- Vendor/Operations/Logistic/Marketing for day to day operations.
• Managing Franchise and vendor management for West, East and South.
• Responsible for Replenishment, Escalations, Payment collections for these Marketplace and Franchise stores.
• Driving B2B business for all franchises.
• Created SOP's for Marketplace business.

Marketplace Management

• Driving marketplace business through COCO stores for Apollo247.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Managing the escalation management (Refund/Delay/Replacement).
• Collaborated with different teams like logistics, and cataloging and vendor management to spec out products to improve the bottom line and bring out efficiency at each step.
• Managing the Customer Retention program.
• Collaborate with suppliers to ensure optimal order fulfillment.

Marketplace Management

• Managing an team of order fulfillment (Market Place).
• Responsible for vendor training at PAN India.
• Managing an effective communication in all vertical- Vendor/Operations/Logistic/CS for day to day operations.
• Handling the dispute/Returns and provide the proper resolution to Customers/Vendors.

Procurement

• Purchase Management of Non-Parma Products at PAN India level.
• Managing the purchase of OTC products from Brand as well as 3P retailers.
• Managed the purchase of nonaligned products through Third party buying within SLA

Marketplace Management

• Managing the team of order fulfillment.
• Managing the PAN India Vendors.
• Managing and handling the end-to-end vendor operations process.
• Leading the Large appliances operations and logistics for PAN India.
• Pushing the retailers to maintain the inventory hygiene.
• Leading the Omni-Channel process.

Marketplace Management

• Managing the Marketplace operations for PAN India Vendors
• Responsible for order fulfillment.
• Leading the team of 15 subordinates for Order processing including all categories.
• Handling the Merchant Helpdesk Team to resolve the merchant issues timely through Sales Force.
• Coordinate with vendors to make sure Maximum order fulfillment.
• Coordinate with Logistic and courier partners to reduce issue with Sellers.

• Trained and mentored warehouse team members to take on different positions.
• In-warding of goods as per specific norms & ensuring stacking of the same.
• Ensuring proper inventory management through appropriate put list, picklist method.
• Handling a team of 40 members to get optimum output.
• I have managed the QC Rejections Furniture & Non Furnishings.
• Enforced workplace safety requirements for forklifts and other material handling equipment.

• Taking care of warehouse ops for Non-books (22 categories) which involve the processes of Receiving, Storage & Dispatch.
• Point of contact for coordination with Procurement, BD & CS team.
• Ensuring that all goods received are as per specified QC norms. • Worked on FIFO and priority to JIT orders as per the TAT.
• Marinating inventory accuracy through proper putting & picking processes.
• Ensuring proper stacking of items as per product attributes.
• Ensure all orders received are dispatched, keeping in mind the service quality promised to the customer.