LALIT TIWARI
Indore
Summary
Dynamic Tech Lead at Cognizant Technology Solutions with expertise in network infrastructure and Active Directory management. Achieved 99.99% network uptime while reducing incidents by 40%. Proficient in Linux server administration and network troubleshooting, delivering exceptional client support and fostering team collaboration for optimal performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tech Lead
Cognizant Technology Solutions Corporation
06.2021 - Current
- Working in Data Center Operations.
- Managed and optimized network infrastructure for 50+ enterprise clients, achieving 99.99% network uptime.
- Reduced network incidents by 40% through proactive monitoring and troubleshooting.
- Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Creates, changes, and deletes user accounts as per request.
- Maintains operational, configuration, or other procedures.
- Managing Active Directory to provide authentication to the end user.
- Monitoring Solar Winds P2 alerts to overcome Memory/CPU/Volume Utilization.
- Providing AWS workspace to the end user and EC2 instance.
- Perform patching activity & maintenance activities on weekends (Linux server).
- Managed files, users, and group permissions to uphold system integrity.
- Documented procedures, and troubleshooting steps for knowledge sharing and future reference.
- Proficiently installed and configured Linux operating systems RHEL.
NOC (L1) Engineer
CMS IT SERVICES PVT LTD
Delhi
09.2019 - 02.2021
- Worked at CMS IT SERVICES PVT LTD AS A NOC (L1) ENGINEER AT CLIENT ONGC LAXMI NAGAR DELHI.
- Experience on NETWORK MONITORING TOOLS, Working on CA Spectrum, CA ehealth, Netqos, Service Desk Manager. Jira.
- To live monitoring of Links, Routers, Switches, Vlans etc.
- Live monitoring of Bandwidth utilization, link down, server down, switch down, etc.
- To search new IP addresses and add into CA Spectrum by which we can make reports or take data for a particular time frame.
- To make reports as per client requirement.
- To monitor live links on Multi ping tool.
- To log the tickets with the related ISP via call or email.
- To make downtime report.
Network Engineer
Royal Bank of Scotland
Gurugram
02.2021 - 09.2019
- Working on incidents raised on ticketing tool Service Now on the basis of priority.
- Roles & Responsibilities: I was working as a Network Support Engineer, Managing Switch, router & Network issues & deals with high priority tickets to resolve within SLA.
- Provide customer support on call, troubleshoot the problems and resolving their queries.
- As per requirement ask customer to send the debug logs for troubleshoot purpose.
- Work on high priority tickets and VIP support regarding Network issues, IP phone issue, and headset.
- Provide clearance to the employees and provide new access to new employee.
- Work on new hardware installation or replacing of old hardware.
- Raised case with ISP and take follow up regarding the case.
Network Trainer
JITM SKILLS PVT LTD
Delhi
02.2019 - 08.2019
- I had worked as a Network Trainer.
- Work for Network troubleshooting.
- Providing support to the clients on the call, software installation, hardware replacement.
- Setup new centers as per the government norms.
Customer Associate
Tech Mahindra Pvt. Ltd.
Noida
09.2018 - 12.2018
- Provide accurate, valid & complete information by using the right methods and tools.
- Resolve customer quires as per the TAT.
- Keep records of customer interactions, process customer accounts, and file documents.
Network Support Engineer
MM enterprises
05.2018 - 07.2018
- To provide support on client location for IT assets.
- To configure and installation of bio metric devices at client location.
- To configure LAN and installation of Switch.
- To configure installation of OS in systems.
- To provide network trouble shooting.
- Work on client tickets for resolving their queries.
Network Trainer
JSI
03.2017 - 04.2018
- I worked as a Network trainer for 13 months.
- I provide Network classes to the students.
- To provide training for networking concepts.
- To aware them with LAN, WAN, MAN concept.
- To setup the Networking Lab.
Education
CCNA Certification - Routing and Switching
08.2020
Diploma - networking ethical hacking, information security tools & techniques
Appin Lab
Bhopal01.2017
B.E - Computer Science Engineering
RGPV
Bhopal01.2016
Certificate - Networking Training
BSNL
Bhopal01.2016
Training - Linux
Appin Lab
Bhopal01.2016
12th -
CBSE Board
DelhiSkills
- Network infrastructure
- Active Directory management
- Linux server administration
- Network troubleshooting
- Network monitoring
- SolarWinds, VMware, UC4 Automic
- TCP/IP, routing, switching, VLANs
- Network protocols
- Cisco routers (ISR and ASR)
- Cisco Catalyst & Network Platform
- Service now
Personal Information
- Father's Name: SANTOSH TIWARI
- Mother's Name: POONAM TIWARI
- Date of Birth: 06/10/94
- Nationality: Indian
- Marital Status: Single
Accomplishments
- Four times awarded Cognizant cheer points and commended for leadership in various client discussions
- Acknowledged for prompt and effective response to user troubleshooting and high-priority calls
Certification
- CCNA: Routing and Switching
- Ethical hacking diploma
- Network and hardware
Timeline
Tech Lead
Cognizant Technology Solutions Corporation
06.2021 - Current
Network Engineer
Royal Bank of Scotland
02.2021 - 09.2019
NOC (L1) Engineer
CMS IT SERVICES PVT LTD
09.2019 - 02.2021
Network Trainer
JITM SKILLS PVT LTD
02.2019 - 08.2019
Customer Associate
Tech Mahindra Pvt. Ltd.
09.2018 - 12.2018
Network Support Engineer
MM enterprises
05.2018 - 07.2018
Network Trainer
JSI
03.2017 - 04.2018
CCNA Certification - Routing and Switching
Diploma - networking ethical hacking, information security tools & techniques
Appin Lab
B.E - Computer Science Engineering
RGPV
Certificate - Networking Training
BSNL
Training - Linux
Appin Lab
12th -
CBSE Board
Similar Profiles
BOBY TIWARI SHUKLABOBY TIWARI SHUKLA
Associate – Projects (Business Analyst) at Cognizant Technology Solutions CorporationAssociate – Projects (Business Analyst) at Cognizant Technology Solutions Corporation
Raajashri JRaajashri J
Cloud Infrastructure Engineer at Cognizant Technology Solutions CorporationCloud Infrastructure Engineer at Cognizant Technology Solutions Corporation
Anish MAnish M
Java Backend Developer at Cognizant Technology Solutions CorporationJava Backend Developer at Cognizant Technology Solutions Corporation
GAZAL PAHWA SINGHGAZAL PAHWA SINGH
Civil Judge Junior Division and Judicial Magistrate at Madhya Pradesh Judicial ServiceCivil Judge Junior Division and Judicial Magistrate at Madhya Pradesh Judicial Service
Pranitha ElsaniPranitha Elsani
Power BI Developer at Tata Consultancy ServicesPower BI Developer at Tata Consultancy Services