Ramakanth Mandadi
STATION INCHARGE - GROUND SUPPORT EQUIPMENT
VISAKHAPATNAM,ANDHRA PRADESH
Summary
Seeking a position to utilize my skills and abilities in the Industry that offers professional growth while being resourceful, innovative and flexible. Successful Executive with over years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
High-performing Executive with 2 years of senior leadership experience. In-depth knowledge of business operations at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management.
Overview
5
5
years of professional experience
3
3
Total number of departments worked in aviation
3
3
Languages
1
1
Experience as a trainer
Skills
Executive leadership
Tools and mechanical equipment
Mechanical systems maintenance
Basic Mechanical Skills
Personnel training and development
Customer Relationship Management (CRM)
Training and mentoring
Work History
Customer Service Executive
interglobe aviation ltd
VISAKHAPATNAM, ANDHRA PRADESH
07.2017 - Current
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Modified and refined offerings and operational practices to meet changing customer requirements.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Airport Operations Supervisor
interglobe aviation ltd
VISAKHAPATNAM, ANDHRA PRADESH
04.2019 - Current
- Represented airport interests in planning, construction and maintenance of facilities and grounds.
- Worked with tenants and individual departments such as traffic control and customs to keep operations smooth and efficient.
- Led daily operational, safety and security meetings to maintain optimal controls.
- Anticipated aircraft equipment needs for air evacuation and cargo flights.
- Conducted departure and arrival briefings.
Executive - GSE MECHANICAL
INTERGLOBE AVIATION LTD
VISAKHAPATNAM, ANDHRA PRADESH
06.2020 - Current
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Trained junior maintenance professionals on correct repair and cleaning procedures.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Determined new technique to streamline maintenance processes to increase workflow.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Recruited and trained new members of guest service and technical team.
Trainer - GSE (TECHNICAL)
INTERGLOBE AVIATION LTD
VISAKHAPATNAM, ANDHRA PRADESH
06.2020 - Current
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Assessed student needs to develop effective training plans.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Developed individualized plans to help customers reach goals within predetermined timelines.
- Employed job analysis in accordance with principles of instructional design to create effective training programs.
- Recorded and edited videos for use in later courses or by remote learners.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
Education
High School Diploma -
Bhashyam Public School
Gajuwaka 03.2010 - 05.2011
Associate of Science - Math's , Physics & Chemistry
Board of Primary Education Chaitanya Jr College
Gajuwaka 06.2011 - 06.2013
Bachelor of Arts - Commerce
Kakatiya University
Rajam 07.2013 - 09.2017
Bachelor of Engineering Technology - Mechanical Engineering
BABA INSTITUTE oF TECHNOLOGY AND SCIENCES
VISAKHAPTNAM 06.2013 - 05.2017
travelling , music & movies
I have been to every corner of india , taking an advantage of being EX-Army personal.
Longest i traveled on a motor cycle is almost 2400kms in a singe trip.
music plays according to the mood and the situation's am going through.
likely to watch detective and suspense thriller movies
Timeline
Executive - GSE MECHANICAL
INTERGLOBE AVIATION LTD
06.2020 - Current
Trainer - GSE (TECHNICAL)
INTERGLOBE AVIATION LTD
06.2020 - Current
Airport Operations Supervisor
interglobe aviation ltd
04.2019 - Current
Customer Service Executive
interglobe aviation ltd
07.2017 - Current
Bachelor of Arts - Commerce
Kakatiya University
07.2013 - 09.2017
Bachelor of Engineering Technology - Mechanical Engineering
BABA INSTITUTE oF TECHNOLOGY AND SCIENCES
06.2013 - 05.2017
Associate of Science - Math's , Physics & Chemistry
Board of Primary Education Chaitanya Jr College
06.2011 - 06.2013
High School Diploma -
Bhashyam Public School
03.2010 - 05.2011