Ravi Dalvai
Mumbai,MH
Summary
M365 Operations and System administrator with years of schooling and technical education combined with 10+ years of hands-on experience with M365 support, Server support, desktop support and other production IT environments A Proven ability to learn fast and provide support of business IT systems Extensive knowledge of Office 365, Exchange Online, Azure Active Directory, SharePoint Online, One Drive, MS Teams
Overview
12
12
years of professional experience
Work History
Microsoft Office 365 Support Engineer
NEC Software Solutions
07.2021 - Current
- Provided support for Microsoft 365 (M365) services, including Outlook, Azure Entra ID, Teams, SharePoint, OneDrive, and Exchange Online.
- Troubleshot and resolved common M365 issues related to email delivery, authentication, user access, and application registration.
- Assisted end-users with password resets, MFA (Multi-Factor Authentication), and licensing assignments.
- Handled basic administration tasks in Microsoft 365 Admin Center, including user account management and security settings.
- Escalated complex issues to senior teams while ensuring timely follow-ups and resolution tracking.
- Documented troubleshooting steps and resolutions in the internal knowledge base for future reference.
- Provided remote assistance via phone, chat, and email to end-users, ensuring excellent customer service.
- Collaborated with internal teams to enhance service efficiency and improve issue resolution times.
- Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
Windows Server Administrator
NEC Software Solutions
07.2019 - 06.2021
- Minimized recurring technical issues by identifying patterns in reported problems and proactively addressing underlying causes.
- Collaborated with other IT professionals to address complex technical problems effectively.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Implemented automated backup solutions, ensuring data protection and quick recovery in case of emergencies.
- Increased server efficiency by optimizing Windows Server configurations and implementing timely updates.
- Boosted application performance by fine-tuning server settings according to best practices.
- Delivered outstanding end-user support by quickly resolving escalated Windows Server-related issues.
- Streamlined Windows Server installations by creating customized deployment templates and automation scripts.
- Proactively monitored system logs for potential problems, allowing for early identification and resolution before impacting productivity.
End User Support Technician
Rave Technologies
01.2017 - 06.2019
- Maximized user productivity through remote support sessions that identified, diagnosed, and resolved issues without requiring onsite assistance.
- Assisted end users with software installation, configuration, and troubleshooting.
- Educated end users on best practices for maintaining system health and preventing future issues.
- Conducted regular maintenance checks to ensure optimal functionality of devices and systems.
Desktop Support Engineer
VDA InfoSolutions Pvt ltd
06.2013 - 12.2016
- Company Overview: Cognizant Pvt ltd (Client)
- Provided on-site IT support for end-users, assisting with troubleshooting hardware, software, and network issues.
- Assisted users with system login, password resets, and basic network connectivity troubleshooting.
- Installed and configured software applications, printers, and peripheral devices as per company policies.
- Supported meeting rooms by setting up and troubleshooting projectors, video conferencing systems, and audio-visual equipment.
- Managed and resolved technical issues related to Microsoft Teams, Zoom, and other video conferencing tools.
- Logged user requests in the ticketing system, ensured timely resolution, and escalated complex issues to senior teams.
- Cognizant Pvt ltd (Client)
Education
BACHELOR OF COMMERCE -
MUMBAI UNIVERSITY
05.2012
Skills
- Microsoft Office 365
- Azure Entra ID
- Exchange Online
- SharePoint online
- Onedrive for business
- Microsoft Teams
- Server 2008/2012/2016/2019
- Microsoft Word
- Power Point
- Excel
Languages
English
Hindi
Marathi
Telugu
Awards
- Hand Written Appreciation letter from the CEO of NEC Software Solution, 2018
- Ring of Quality, 2018
- Award of Excellence, 2016
- Recognition of exemplary Performance, 2015
- Certificate of Appreciation, 2013
Personal Information
- Total Experience: 12 Years
- Date of Birth: 03/13/89
- Nationality: Indian
Timeline
Microsoft Office 365 Support Engineer
NEC Software Solutions
07.2021 - Current
Windows Server Administrator
NEC Software Solutions
07.2019 - 06.2021
End User Support Technician
Rave Technologies
01.2017 - 06.2019
Desktop Support Engineer
VDA InfoSolutions Pvt ltd
06.2013 - 12.2016
BACHELOR OF COMMERCE -
MUMBAI UNIVERSITY
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