Travelling , Singing , Take challenges
Snehanshu Bhattacharjee
Customer Service Professorial
Sangli
Summary
Customer Service Professional with +21 years experienced in engineering services mainly in IVD/Life Sciences/Bio-technology segments with strong engineering skills seeking to transition to a challenging position with a thriving company wherein experince and skills can be efficiently utilized to increase the service volume and profitability of the organisation.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Field Service Engineering Supervisor
Genus Breeding India Pvt. Ltd.
Pune
01.2017 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Building, executing and delivering Service objectives
- Consultative approach towards understanding problem and providing solutions
- Manage projects and work with people of different functional backgrounds
- Service supervision for manufacturing instrument
- Responsible for forecasting of spares and consumables
- Planned preventive maintenance
- Managing engineering team
Branch Service Manager
Becton Dickinson India Pvt. Ltd.
Kolkata
04.2013 - 01.2017
- Responsible for Installation And after sales Service of Life Science and Clinical Diagnostic instruments of entire East region
- Planning and implementation of service revenue strategies
- Installation, Planned preventive maintenance, Breakdown handling
- Responsible for forecasting of spares and consumables
- Managing field engineering team
- Sales Lead generation
Area Service Manager
Transasia Bio-Medicals Ltd.
Kolkata
01.2003 - 04.2013
- Applied service strategies to engage in new business opportunities and develop existing accounts.
- Responsible for Installation And after sales Service of Diagnostics(IVD) instruments of entire East region
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Sales and Service Engineer
Hatt Incinerator
Kolkata
01.2002 - 01.2003
- Managed technical integration, systems engineering program management, customer support and program management.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
- Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
Sales and Service Engineer
K. K. Corporation
Kolkata
01.2001 - 01.2002
- Managed technical integration, systems engineering, customer support and program management.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
- Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
Sales and Service Engineer
Elder Pharmaceuticals(Medical Electronics Div)
Guwahati
01.2000 - 01.2001
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Sales and Service of Oxygen Concentrator, C-PAP,BY-PAP
- Designed and delivered product training for clients.
Education
Bachelor of Science - Electrical Engineering
West Bengal State Council of Technical Education
West Bengal 07.1997 - 07.1999
Skills
Field technical services
Excellent customer service
Engineering support
Professional Services Strategic Sourcing
Field installation
Service desk team management
Accomplishments
- Supervised team members.
- Successfully completed Four project deployments in India and One in New Zealand
- Got Exceeded Expectation continuously every annual appraisal
Interests
Additional Information
· Permanent address : Sahid Khudiaram Bose Road, Hridaypur,
Kolkata-700127
· Date Of Birth : 27th November 1975
· Nationality : Indian
· Marital Status : Married
Timeline
Field Service Engineering Supervisor
Genus Breeding India Pvt. Ltd.
01.2017 - Current
Branch Service Manager
Becton Dickinson India Pvt. Ltd.
04.2013 - 01.2017
Area Service Manager
Transasia Bio-Medicals Ltd.
01.2003 - 04.2013
Sales and Service Engineer
Hatt Incinerator
01.2002 - 01.2003
Sales and Service Engineer
K. K. Corporation
01.2001 - 01.2002
Sales and Service Engineer
Elder Pharmaceuticals(Medical Electronics Div)
01.2000 - 01.2001
Bachelor of Science - Electrical Engineering
West Bengal State Council of Technical Education
07.1997 - 07.1999