Nirmala Stephen
Client Care Centre
Bangalore
Summary
Years of experience in Relationship Management, Sales and Business Development Experience in Managing the acquisition channels like DSTs for Personal Loans, Housing Loan, Credit card…operations(Contact centre/chat/Video Banking) 1. Extensive experience in devising implementing and evaluating marketing and sales Promotions plan. 2. Experience in Planning, Team building and Mentoring of the sales teams to ensure achievement of sales targets. 3. Experience in general Management, strong profit centre orientation and multi location management.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Programme Manager
Standard Chartered Financial Ltd.
- Handling 2 team leader with local strength of about 24 members and help them in achieving the target.
- Average achievement of 6 crores month thus beating the benchmark of previous month.
- 100% achievement on cross sell product (Credit cared, Housing loan and personal loan)
- Lower attrition.
- Planning and implementation of Marketing Strategies.
- Aspire the team to achieve their target.
- Maintain IRR and COA.
- Department - Credit cards (insta buy loan)
Unit Manager
Standard Chartered Financial Ltd.
- Handling 4 team leaders with total strength of about 30 members and help them in achieving the target.
- Analyses the geographical area according to potential.
- Planning and implementation of marketing strategies.
- Maintain IRR and COAS.
- Aspire the team to achieve their target.
- Department - Credit cards
Team Leader
Niyati Net
- Handling team of 6 executives and 7 tele callers and help them in achieving the target.
- Prompting Standard chartered bank product
- Analyses the geographical area according to potential.
- To present the proposal to client and convert them into business prospects.
- Provide leadership to internal teams in the areas of personal loan to enable the senior to take informed decisions.
- Independently handled the database and lead generation activities for personal loan
- Planning and implementation of Marketing Strategies.
- Interacting with the HR Managers for corporate tie ups.
Senior sales co coordinator
K A Associates
- Coordinating Between sales and process associates
- Scrutiny of process files that are ready for booking of loans
- Preparation of Credit approval
- Disbursal memo for the files that are ready for booking loans
- Generating MIS reports of the loans booked, and the loan rejected.
Senior Manager Sales
Standard Chartered Global Business Service Private Limited
04.2023 - Current
- Stakeholder Management with inbound and outbound team
- Team and help them achieve the revenue target
- Planning and Implementation of Marketing Strategies
- Aspire the team to achieve their target
- Drive Frontline and Chat/Video banking officer’s
- Setting up the campaign for sales across all the products
- Department - Inbound Sales/Outbound/Charts and Video banking
Manager
Stand Charted Global Business service Private
04.2017 - 04.2023
- Stakeholder Management with outbound team
- Team and help them achieve the revenue target
- Planning and Implementation of Marketing Strategies
- Aspire the team to achieve their target
- Meeting SL month on month
- Month on month achieving 3.4cr. revenue.
- Department - Inbound sales
Assistant Manager
SCOPE INTERNATIONAL
04.2015 - 04.2017
- Handling 20 team member and help them achieve the revenue
- Target lower the attrition
- Aspire the team to achieve their target
- Handing escalation calls CSAT NPS out call survey
- Department Credit Card Operation
Team Lead
Scope International
09.2012 - 04.2017
- Handling 20 team member and help them achieve the revenue
- Target lower the attrition
- Aspire the team to achieve their target
- Handing escalation calls CSAT NPS out call survey
- Department - Credit Card Operations
Deputy Manager
HDFC Bank Ltd.
05.2011 - 09.2012
- Driving business and generating revenue across a team to 20 tele callers.
- New liability accounts (SB&CA) acquisition from assets base of HDFC customer.
- Cross selling fixed deposits on the asset base to build account balances and increase book size of the bank.
- Identifying potential HNI asset customers and moving their balances to different segments of accounts (regular, Max Classic, Preferred and Imperial)
- Adhering to the latest and updated banking KYC guidelines circulated by product/audit at regular.
- Co-ordination and follow ups at regular intervals with the Direct Sales Team.
- Preparation and sending of Various MIS reports on a daily basis.
- Providing various cross sell solutions to existing saving account customer of HDFC Bank Main.
- Main objective is balance build up in the existing accounts of customers by providing value added services like debit card up gradations, cheque pick up, Bill pay facilities, recurring deposits, De mat Accounts and general insurance.
- Department - Liability X Sell
Education
B A -
Bangalore University
Skills
Project management
Certification
Certified in Client Acceptance & Anti money laundering in Standard Chartered.
Timeline
Senior Manager Sales
Standard Chartered Global Business Service Private Limited
04.2023 - Current
Manager
Stand Charted Global Business service Private
04.2017 - 04.2023
Assistant Manager
SCOPE INTERNATIONAL
04.2015 - 04.2017
Team Lead
Scope International
09.2012 - 04.2017
Deputy Manager
HDFC Bank Ltd.
05.2011 - 09.2012
Programme Manager
Standard Chartered Financial Ltd.
Unit Manager
Standard Chartered Financial Ltd.
Team Leader
Niyati Net
Senior sales co coordinator
K A Associates
B A -
Bangalore University