Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Interests
Timeline
Hi, I’m

Neetha Joyappa

Assistant Manager Finance
Bangalore,KA

Summary

Experienced finance professional with over 19 years of expertise in finance receivables, team leadership, people management process optimization, and payment follow-up. Specialized in Credit Assessment, Billing, Collections, and Cash Applications within Order to Cash (O2C) processes, managing operations for diverse industries.

Recognized with the "Excellence Award" in December 2015 for surpassing payment collection targets and reducing invoice aging to less than 30 days. Proactive and hardworking individual focused on continuous operational improvement.

Overview

15
years of professional experience
1
Certification
4
Languages

Work History

Colliers International India Property Services Pvt Ltd

Assistant Manager Finance
2019.08 - 2022.04 (2 years & 8 months)

Job overview

  • Reviewed and validated vendor invoices for Bangalore and Hyderabad locations.
  • Monitored invoices and tracked outstanding payments, providing timely payment advice to vendors.
  • Documented vendor invoice tracking mechanism and efficiently processed invoices, maintaining up-to-date vendor details.
  • Collaborated with other departments to accurately resolve invoice issues in a timely manner.
  • Prioritized and coordinated all ANSR Site monthly provisions.
  • Conducted monthly reconciliations with vendors.
  • Followed up quarterly with vendors for NDC to ensure submission of monthly invoices as per services availed.
  • Managed petty cash.

Underwriter Laboratories

Senior Credit & Collection Supervisor
2014.04 - 2017.06 (3 years & 2 months)

Job overview

  • Managed annual payment collection of ~$25MM and credit management for 2,000+ active customer accounts across South Asia and Middle-East markets.
  • Evaluated credit applications, assessed customer credit profiles using external data, and determined credit worthiness.
  • Supervised and trained a team of 7 finance professionals since 2009, focusing on SOP adherence, goal setting, performance evaluation, and improvement plans.
  • Analyzed customer credit summaries and past due accounts, providing regular updates to stakeholders and leadership.
  • Personally handled key accounts for payment collection, credit analysis, and health reporting.
  • Assessed customer credit profiles during project initiation, updating relevant stakeholders periodically.
  • Managed invoice corrections and splits due to project changes within required SLAs to enhance customer satisfaction.
  • Sent invoices and managed collections from 2,000+ customers for annual and quarterly fees within specified timeframes.
  • Achieved cash targets and reduced accounts receivable, addressing unpaid invoices over 90 days.
  • Coached collection staff on effective communication strategies for payment demands.
  • Consolidated details of bad debt accounts for third-party referral and engaged in recovery process updates.
  • Initiated credit profile reinstatement upon payment recovery.
  • Improved payment collection process through collaboration with Quality Management Systems team.
  • Utilized Six Sigma methodology to optimize invoice receipt and payment speed.
  • Reduced past due aging from >121 days to 45 days by enhancing credit profiles

Underwriter Laboratories

Credit Controller for India & MEA Region
2011.04 - 2014.03 (2 years & 11 months)

Job overview

  • Fostered close collaboration between credit control, customer service, and sales departments to ensure smooth resolution of credit issues.
  • Implemented company debt collection procedures to ensure customers adhere to agreed payment terms, actively pursuing payments when necessary.
  • Addressed customer account queries and complaints effectively, coordinating with various departments for satisfactory resolutions.
  • Logged and recorded all customer queries in the Enquiry Management system through support calls.
  • Managed the sending of reminder letters to customers for delinquent invoices, encouraging timely payments.
  • Conducted analysis of bad debts and provided recommendations to the controller for potential write-offs.

Underwriter Laboratories

Cash & Credit Associate for India
2007.05 - 2011.04 (3 years & 11 months)

Job overview

  • Identify customer, invoice, and order details, allocating cash to relevant invoices.
  • Ensure prompt and accurate payment allocation on day 1, flagging any unallocated payments for attention.
  • Proactively contact customers via phone and email to recover outstanding payments.
  • Conduct daily collection calls and emails according to scheduled follow-up dates.
  • Provide customer service for collection issues, process refunds, review account adjustments, and resolve discrepancies.
  • Monitor and maintain assigned accounts, including customer calls, adjustments, reconciliations, and credit memos.
  • Accountable for reducing delinquency in assigned accounts, considering credit ratings from rating agencies.
  • Communicate effectively with the sales department to increase monthly collection numbers.
  • Conduct research on aging customers over 90 days and suggest preventive measures.
  • Maintain Daily Sales Outstanding (DSO) at 45 days in line with corporate standards.

Education

St. Philomena College, Mangalore

BCOM

University Overview

MLA, Bangalore

Class XII(Commerce)

University Overview

MLA, Bangalore

Class X

University Overview

Skills

English

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Accomplishments

Accomplishments
  • Awarded Regional Staff "Excellence Award” from the Regional Office –for achieving & exceeding the targets financial service requirement
  • Recognized for reducing delinquency percentages on Aging reduction
  • Nominated for South Asia Annual Awards @UL for High Level Collection performance.

References

References

Available on request

Certification

Leadership Program

Interests

Listening Music, Travelling, Playing Badminton & Singing

Timeline

Assistant Manager Finance
Colliers International India Property Services Pvt Ltd
2019.08 - 2022.04 (2 years & 8 months)

Leadership Program

2016-06
Senior Credit & Collection Supervisor
Underwriter Laboratories
2014.04 - 2017.06 (3 years & 2 months)
Credit Controller for India & MEA Region
Underwriter Laboratories
2011.04 - 2014.03 (2 years & 11 months)
Cash & Credit Associate for India
Underwriter Laboratories
2007.05 - 2011.04 (3 years & 11 months)
St. Philomena College, Mangalore
BCOM
2001.04
MLA, Bangalore
Class XII(Commerce)
1998.04
MLA, Bangalore
Class X
1996.04

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Neetha JoyappaAssistant Manager Finance