Indhumathy Subramanian
Summary
Enthusiastic Associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the Business needs and get trained in whichever skill is required to excel. Motivated to learn, grow and excel with the organization goals.
Overview
4
4
years of professional experience
Work History
Process Associate
Tata Consultancy Services
01.2020 - 10.2023
- USAA Project (P&C Insurance Domain, Key Responsibilities:
- Conducted accessibility maintenance, ensuring script and document validation using specialized tools
- Resolved JavaScript bugs in applications and batch processes, ensuring smooth functionality
- Conducted KT sessions for new joiners, imparting both business and technical knowledge
- Developed and implemented test strategies to enhance product and project quality
- Integrated RCA data for comprehensive issue analysis and effective fixes
- Actively participated in status calls, Scrum meetings, and all SDLC phases
- Acted as SME to monitor, audit, and manage team queue, ensuring target achievement with desired quality
- Created and updated SOPs to meet current process requirements
- Generated metrics reports for team performance and handled onboarding processes.
Education
Bachelor Of Computer Applications - Computer And Information Sciences
SSS Jain College For Womens
Chennai04.2019
Skills
- Adobe Acrobat
- Salesforce
- Microsoft office
- Programming language in Java,C,C
- HTML
- Workflow Management
- Report Analysis
- Process flows
- Dispute Resolution
- Process Improvement
- Process Analysis
- Schedule Coordination
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
- Star Team Awards in Apr 2021 & Oct 2022 for ontime and defect free deliverables.
- 3 On Spot Award 2020, 2022 & 2023, got appreciation from Manager and client for being proactive.
- Delivery Excellence Award in 2021 for being Top contributor in Tagging and QA part of Remediation.
Languages
English
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Timeline
Process Associate
Tata Consultancy Services
01.2020 - 10.2023
Bachelor Of Computer Applications - Computer And Information Sciences
SSS Jain College For Womens
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