Uma Devi Mahalingam
Experienced Publishing Professional
6,James Layout, Robertsonpet, Kolar Gold Fields, Karnatka
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Associate Project Manager
ansrsource.com
Bangalore
05.2022 - Current
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Partnered with project team members to identify and quickly address problems.
- Developed and maintained project documentation for reliable records.
- Monitored and tracked project metrics and collected data to share with project members.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Planned, monitored and analyzed project costs to meet financial goals.
Consultant Publisher Relations
Mintbook
Kolar Gold Fields
11.2021 - 05.2022
- Content acquisition - remote role.
- Liaise with internal stakeholders to renew contracts, resolve client queries and on-board new clients
- Conduct virtual meetings to new clients to explain the digital library platform.
Managed Network Expert
Chegg India Private Ltd
Kolar
11.2016 - 05.2022
- Remote Work- Knowledge Sharing- Enabled U.S students to learn the concepts in Operations Management
- Achievements- My performance was rated as excellent in quality reviews (both company QC and student rating).
Journal Manager
Elsevier, RELX Group
Chennai
09.2011 - 08.2014
- Managed the entire journal publication (STM and business journals) for a portfolio of journals
- Managed the peer review process using Elsevier Editorial System and reports
- Managed deliverables effectively to meet stakeholder requirements.
- Interacted with publishers, authors and reviewers and/or society contacts as primary point of contact
- Built strong relationship journals' stakeholders.
- Developed strategy for journal planning and publishing.
- Adhered to journal workflows and policies as specified.
- Advised editors on peer review administration and other journal- related issues
- Developed and initiated video conferences to communicate with
- Publishers located in our global offices
- Monitored and evaluated Impact Factor to ensure improvement and sustainability
- Kept abreast of the industry developments by collaborating with the
- Publishing Assistants to publish special issues on time for efficientproduct delivery
- Ensured the journal was within the budget proposed by the
- Publisher
- Developed strategies for journal publication
- Additional Responsibilities:Team Lead for the Rewards and Recognition (R&R) committee for theGlobal Journals Production department
- Developed new process flowchart
- Selection criteria was amended to meet the needs of the employees
- Trained and guided team members to learn and adhere new process for the selection process
- Adhered to strict timelines to provide results to management team.
- Conducted event management for the rewards ceremony
- Conducted departmental presentations to create awareness for the new selection process
- Chennai Site Champion for Standard Text of the journals:
- Delivered additions or corrections to the Standard Text to the Journal
- Managers in Chennai in a timely manner
- Provided updates to the supplier management team
- Designed and delivered awareness sessions for Journal Managers to ensure they make amendments as per the standard text of the journals
- A Single Point of Contact (SPOC) for the special issues acceleration program
- Coordinated with team members to ensure special issues are published at the earliest to reduce the publication time and improve Impact Factor
- Quality check emails for new employees to ensure that they follow professional etiquette and adhere to process workflows.
- Achievements:
- Developed a new structured flowchart for the Rewards and
- Recognition (R&R) committee to ensure the rewards are unbiased
- Contributed to Operations Procedures and Training Team (OPTT)
- Received the Best Team Player Award for 2nd Quarter in
- January 2013
- Conducted a Rapid Improvement Event (RIE) for the R&R committee to address the employees' and management's concerns.
Senior Analyst
Zenta knowledge Services Private Ltd
Chennai
11.2010 - 09.2011
- Coordinated wtih the client, Weingarten Realty in U.S.A for collections in the mortgage segment-
- Analyzed accounts for resolving the outstanding balances for mortgage loans
- Mentored team members to identify the problems in the accounts and resolve them.
Customer Support Officer
Allsec Technologies Ltd
Chennai
03.2008 - 10.2010
- Supported process growth by collecting outstanding funds in Dell
- Financial Services consumer and commercial accounts
- Achievement: Recovered the highest outstanding balance (above 1 lakh dollars) in the commercial segment.
Education
MBA - Marketing And HR
University of Madras
Chennai 12.1999 - 04.2001
BBA - Business Administration
M.O.P Vaishnav College For Women
Chennai 03.1996 - 04.1998
Higher Secondary - Science
St. Ursulas Anglo Indian Higher Secondary School
Chennai 03.1994 - 03.1995
Skills
Portfolio Management -Journals
Accomplishments
*Best Team Player Award, Q2 2013Best Team Player Award, Q2 2013
Issued by Elsevier · Jul 2013
*An appreciation certificate from DELL FINANCIAL SERVICES for clearing the highest outstanding balance in the commercial segment.
Issued by DELL FINANCIAL SERVICES (Allsec Technologies) .
*Gold Medalist -second rank holder in the University exam
Issued by University of Madras · Mar 1995
- I was the gold medalist for second rank in Bachelor of Business Administration (BBA)
Timeline
Associate Project Manager
ansrsource.com
05.2022 - Current
Consultant Publisher Relations
Mintbook
11.2021 - 05.2022
Managed Network Expert
Chegg India Private Ltd
11.2016 - 05.2022
Journal Manager
Elsevier, RELX Group
09.2011 - 08.2014
Senior Analyst
Zenta knowledge Services Private Ltd
11.2010 - 09.2011
Customer Support Officer
Allsec Technologies Ltd
03.2008 - 10.2010
MBA - Marketing And HR
University of Madras
12.1999 - 04.2001
BBA - Business Administration
M.O.P Vaishnav College For Women
03.1996 - 04.1998
Higher Secondary - Science
St. Ursulas Anglo Indian Higher Secondary School
03.1994 - 03.1995