Mann Goswami
Customer Service And Back Office Operations
Surrey
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Office Administrative Assistant
Knight Frank India Private Limited
Gurugram
10.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Back Office Administrator
Showsha
Surrey
09.2021 - 10.2022
- Developed and updated calendars to schedule team and customer meetings.
- Maintained inventory for back-office supplies, computers and work-stations.
- Received purchase orders and processed invoices for payment.
- Completed special projects through planning, guidance and tracking metrics.
- Supervised processing of orders, order tracking and delivery of goods
- Liaised with vendors to plan and schedule services.
Customer Support Executive
Talize
Surrey
08.2019 - 09.2020
- Listened to customers' questions and concerns to provide answers or responses.
- Offered free products or services to pacify irate or unsatisfied customers.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Cashier
Canadian Superstore
Surrey
04.2019 - 07.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Food and Beverage Server
Indian Affair Restaurant
Surrey
12.2018 - 03.2019
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Greeted guests warmly to foster welcoming environment.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Provided courteous, friendly service while multitasking in fast-paced environment.
Education
Operations Manangement -
British Columbia Institute of Technology
Surrey 03.2022 - Current
Bachelor of Arts - Media Communications And Business Research Studies
Univ. of Frazer Valley And Pacific Link College
Surrey 09.2018 - 09.2021
Skills
Billing and Invoicing
Scheduling and calendar management
Meeting minutes
Spreadsheet management
Office administration
Team Bonding
Mail handling
Timeline
Office Administrative Assistant
Knight Frank India Private Limited
10.2022 - 03.2023
Operations Manangement -
British Columbia Institute of Technology
03.2022 - Current
Back Office Administrator
Showsha
09.2021 - 10.2022
Customer Support Executive
Talize
08.2019 - 09.2020
Cashier
Canadian Superstore
04.2019 - 07.2019
Food and Beverage Server
Indian Affair Restaurant
12.2018 - 03.2019
Bachelor of Arts - Media Communications And Business Research Studies
Univ. of Frazer Valley And Pacific Link College
09.2018 - 09.2021