Tejaswini Satapathy
Chennai,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Senior Executive Officer-Cash management
Hitachi Payment Services Pvt Ltd
02.2025 - Current
- Manage a diverse portfolio of high-net-worth clients, consistently exceeding financial targets by over 30%
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Oversaw daily cash operations across 500+ ATMs, ensuring optimal cash availability and minimizing downtime.
- Coordinated with CIT vendors and banks for timely cash replenishment, reconciliation, and dispute resolution.
- Monitored ATM performance metrics and implemented corrective actions to improve uptime and reduce operational costs.
- Ensured compliance with RBI guidelines and internal audit standards for cash handling and ATM servicing.
- Led a team of field officers and vendor partners to streamline cash logistics and enhance service delivery.
- Analyzed transaction trends and cash forecasting data to optimize replenishment cycles and reduce idle cash.
- Collaborated with cross-functional teams (IT, finance, and customer service) to resolve operational bottlenecks.
- Played a key role in implementing automation tools for real-time tracking and reporting of cash movement.
Customer Support Executive- Finance
Cityplots Olympia Syberspace
04.2024 - 01.2025
- Review, verify and record daily financial transactions.
- perform daily cash counts and reconcile with system records.
- prepare daily financial summaries for managements.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Identified trends and assessed opportunities to improve processes and execution.
- Track progress of business goals and management directives and provide status updates to leadership.
Helpdesk Executive Operation
Hitachi Payments Services Pvt Ltd
08.2018 - 11.2020
- Provided customer support through various channels, addressing inquiries and resolving issues effectively.
- Maintained records of customer interactions and ensured timely follow-ups.
- Managed email correspondence and prepared daily reports for the bank.
- Follow up with banks and Customers until issues were resolved.
- Maintained Daily Reports and monthly data and shared to Bank.
Education
MBA - Financial Management
University of Madras
Chepauk, Chennai, India04-2019
Skills
- Customer service
- Financial analysis
- CRM-Client Relationship management
- Vendor management- SLA
- Operation Process
- Business development
- Proficiency in MS office(Excel,Word,powerpoint & Outlook
- Reap module & ESQ
- CMT & Synergy
Listening music & Playing Bedminton
Creativity or appreciation for arts.
how to helps you focus or manage your work life balance.
Self awareness in understanding what helps you reset.
Team work
Determination and perseverance
Adaptability and strategic Thinking
How to handle stress or recharge outside of work.
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
odia
Bilingual or Proficient (C2)
Timeline
Senior Executive Officer-Cash management
Hitachi Payment Services Pvt Ltd
02.2025 - Current
Customer Support Executive- Finance
Cityplots Olympia Syberspace
04.2024 - 01.2025
Helpdesk Executive Operation
Hitachi Payments Services Pvt Ltd
08.2018 - 11.2020
MBA - Financial Management
University of Madras