Sambit Dwibedy
Summary
Lead Product Manager with 16+ years of industry and 10+ years of product management experience. Skilled at launching products from ideation to market in multiple countries. A value-driven yet empathetic candidate who has experience working with cross-functional teams across multiple countries with excellent communication and influencing skills. Worked for B2C and B2B SaaS solutions and been successful at MVP launch and migration projects. An expert in developing a clear future roadmap by balancing the customer needs business strategy, budget/resource constraints, and time to market even in the most ambitious circumstances.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Lead Product Manager
OpenText
Hyderbad , Telangana
2022.09 - Current
- gnigaLaunched I in multiple countries by effective planning, strategy, communication, managing trade offs and with a roll up sleeve attitude.
- Built a strategy and current/future roadmap to successfully drive EY TaxChat global app supported on iOS and android as well as web platform to multiple countries
- Consistently achieved almost all of the target metrics defined each year
- Developed a deep understanding of the business objectives of internal and external stakeholders; evangelized the product vision and built trust by maintaining an accurate and achievable roadmap
- Successfully migrated 10K clients from the US TaxChat platform to TaxChat global platform and assisted US TaxChat platform to sunset
- Provided gap analysis and mapping functionalities for migration project to enable smooth transition for customers
- Managed to meet or exceeded customer expectations from multiple countries by continuously gathering customer feedback and ensuring the timely delivery of requirements; communicating needed changes to the development team; and overseeing seamless, high-quality rollouts to on-time and on-budget conclusion
- Worked extensively with several external vendors to incorporate multiple functionalities like payment API (Adyen), online verification SDK (Experian), status updates (SurePrep and CCH), DocuSign SDK, and webhooks for document exchanges (SurePrep and CCH).
- Effectively communicated cross functional teams and collaborated with development, InfoSec, finance, legal, compliance, marketing, platform, QA, UI/UX and tax technical teams to drive the desired and high quality product to the market
- Performs continuous research into industry standards/customer needs, technical challenges to bring those minimum industry standards and driving the functional requirements that exceeds the needs of the customers
- Championed data-driven decision making within the organization through thorough analytics evaluations and metric-based progress tracking systems implementation.
- Mentored junior staff members on best practices in product management to enhance overall team performance.
- Collaborated with engineering teams to deliver high-quality products on time and within budget constraints.
- Streamlined the product development process for quicker market launch and improved customer satisfaction.
- Coordinated closely with sales teams to develop effective marketing materials showcasing product benefits for potential clients.
- Developed detailed product roadmaps, prioritizing features based on user needs and business goals.
- Enhanced product functionality by collaborating with cross-functional teams and gathering user feedback.
- Identified new market opportunities by conducting thorough competitor analysis and industry research.
- Implemented agile methodologies for efficient project management, leading to faster iterations and more frequent releases.
- Established successful go-to-market plans for multiple products, ensuring smooth launches and maximum adoption rates.
- Led user experience improvements, resulting in increased customer satisfaction scores and reduced churn rates.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Prioritized roadmap in order to achieve product goals and metrics.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
Sr. Product Manager
JPMorgan Chase
Hyderabad , Telangana
2017.06 - 2022.09
- Designed a currency conversion tool across 60+ countries to bring the currency rates from a 3rd party vendor into PAS tech tools thereby resulting in consistency across the service line.
- Worked with stakeholders in improving efficiency in their process by providing them technological tools combined with process improvement.
- Designed technology tools to remove redundant tasks in their process, onboarding new countries/clients to PAS Technology tools, parsing data from 3rd party into PAS Tech tools, automating bridging capabilities from workpapers to tax return software, and organizing training sessions for the target audience.
- Consulted with product development teams to enhance products based on customer interest data.
- Managed product demonstrations and testimonials for performance evaluation.
- Managed cross-functional reliability team that reduced product failures at customer sites by 18%.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Mentored junior Product Managers in effective project management techniques and industry best practices.
- Coordinated landing page efforts to increase conversion rates.
- Ensured regulatory compliance by working closely with legal departments on necessary documentation and approvals.
- Processed incoming bug report analyses to design software update roadmaps.
- Leveraged Agile methodologies for efficient project management and rapid iteration cycles in response to changing market demands.
- Increased product adoption by identifying customer needs and developing innovative product features.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Senior Business Analyst
Verizon
Hyderabad , Telangana
2013.01 - 2017.04
- Gathered requirements across multiple countries to calculate clients' total workdays in different countries
- Extensively worked in XML programming and business tax calculations using XSLT for several countries for workpapers and iCAT using thecontent management system
- Primarily responsible for the development, maintenance, delivery and post-production support across 3 different products
- Perform database analysis by writing basic SQL queries
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Optimized data access and storage to improve performance of analytics systems.
- Generated standard and custom reports to provide insights into business performance.
- Generated ad-hoc reports to evaluate specific business requirements.
Business Analyst
HCL Technologies
Noida , Uttar Pradesh
2010.05 - 2011.10
- Performed strategic and business analysis on projects across financial applications for clients in the banking, insurance, mortgage, and eCommerce industry.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Increased resource efficiency by analyzing detailed business requirements.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Generated standard and custom reports to provide insights into business performance.
- Created dashboards to monitor and track key performance indicators.
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
- Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Conducted in-depth market research to identify emerging trends, enabling strategic planning and forecasting.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Education
Bachelor’s - Mechanical Engineering
BVB College of Engineering & Technology
2002.05 - 2006.06
Skills
- Backlog prioritization
- Current and future roadmap management
- Requirement documentation
- XML/XSLT calculations and CMS management
- IT effort estimation
- Planning and Prioritization
- Talent Scouting
- Product Launching
- Business administration
- Negotiation
- Project Management
- Business planning
- Research and trend analysis
- Strategic planning
- Market Analysis
Accomplishments
- Successfully launched EY TaxChat, a B2C and B2B2C SaaS solution, to countries like Australia, Brazil, Canada, United Kingdom and United States right from the ideation that has generated $25M+ in the revenue since inception.
- Added 20% additional revenue with critical thinking by providing an out of the box solution for a new target user base.
- A customer obsessed candidate who defined effective MVP for pilot launch. Successful MVP resulted into expansion and adoption of a product into 5 countries.
- Successfully migrated US clients into TaxChat platform that generated an additional $10M in the revenue.
- Achieved 25% YoY growth in customer acquisition by developing a crisp roadmap that balanced the customer needs, business strategy, budget/resource constraints, and time to market.
- Consistently achieved an overall 4+ star ratings of a product in an app store by defining, designing and effectively prioritizing customer pain points.
- Effectively managed (and still managing) a team of 4 product managers to streamline work across different countries and service lines.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
- Collaborated with team of 2 in the development of Imaging Viewer.
Certification
- ISB Product Management License - 6 months
- CSPO Training - Scrum Alliance
Timeline
Lead Product Manager
OpenText
2022.09 - Current
Sr. Product Manager
JPMorgan Chase
2017.06 - 2022.09
Senior Business Analyst
Verizon
2013.01 - 2017.04
Business Analyst
HCL Technologies
2010.05 - 2011.10
Bachelor’s - Mechanical Engineering
BVB College of Engineering & Technology
2002.05 - 2006.06
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