Pankaj Godiyal
Restaurant Excellence Manager
Ludhiana
Summary
A highly experienced Quick Service Restaurant (QSR) professional with over 10 years of expertise managing operations for leading global brands including McDonald's, Tata Starbucks, and Burger King. Demonstrated success in driving profitability through effective management of profit and loss, inventory control, and cost optimization. Proven ability to lead and train teams, ensuring adherence to brand standards while fostering a positive and productive work environment. Skilled in all aspects of restaurant operations, including staff hiring, training, and development, as well as successfully opening new locations. Adept at improving operational efficiency, customer satisfaction, and achieving key performance indicators in high-pressure, fast-paced environments.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Restaurant Excellence Manager
Burger King
Ludhiana
01.2025 - Current
- Responsible for conducting induction and orientation for Foundation trainees.
- Drive the development program and evaluate trainees for the next level growth.
- Conduct internal Food safety and Brand Standards audit.
- Designing and developing training contents as per needs.
Restaurant Manager
Tata Starbucks
Ludhiana
03.2022 - 01.2025
- Responsible for overseeing the day-to-day operations of the restaurant, ensuring high-quality service, effective team management, and optimal customer satisfaction.
- Also involved in managing staff (hiring and training), maintaining inventory, driving sales, and ensuring the establishment adheres to health and safety regulations.
- Also oversees financial aspects such as profit and loss management, budgeting, and cost control.
- Certified District Coffee Master responsible for elevating Coffee culture in district and training and certifying coffee masters. Leading by example when on store visits, evaluate and provide feedback on in store coffee experience. Responsible for new restaurant opening and brands standard execution.
- Successful launch of restaurants along with planning, preparation and execution, hiring and training of staff.
Restaurant Manager
McDonald's
Hisar
10.2018 - 03.2022
Store Handler
McDonald's
06.2017 - 09.2018
Shift Manager
McDonald's
07.2014 - 05.2017
Education
MBA - Operations And Retail Management
Lovely Professional University
Phagwara 07.2018 - 06.2020
Bachelor of Science - Hospitality And Hotel Administration
AIHM
Chandigarh 05.2011 - 04.2014
Skills
Leadership and Team Management
Staff training and development
Staff management
Conflict Resolution
Adaptability and Continuous Learning
Problem-Solving and Critical Thinking
Organization and Time Management
Timeline
Restaurant Excellence Manager
Burger King
01.2025 - Current
Restaurant Manager
Tata Starbucks
03.2022 - 01.2025
Restaurant Manager
McDonald's
10.2018 - 03.2022
MBA - Operations And Retail Management
Lovely Professional University
07.2018 - 06.2020
Store Handler
McDonald's
06.2017 - 09.2018
Shift Manager
McDonald's
07.2014 - 05.2017
Bachelor of Science - Hospitality And Hotel Administration
AIHM
05.2011 - 04.2014
Similar Profiles
Bryce GladueBryce Gladue
Assistant Manager at Burger King Londonderry (King MG Kitch inc)Assistant Manager at Burger King Londonderry (King MG Kitch inc)
Md Bipul AliMd Bipul Ali
Assistant Manager at King Food AB (Burger King)Assistant Manager at King Food AB (Burger King)
Angel GilAngel Gil
Team Member at Burger KingTeam Member at Burger King